National Dodge Chrysler Jeep Ram

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with National Automotive Group. We are delighted to hear that you found our staff to be professional, courteous, and attentive to your needs. Providing excellent customer service is a top priority for us, and we are pleased to know that our team's efforts have made a positive impact on your visit. It's great to hear that our employees are dedicated to addressing customer needs promptly and keeping you informed about your vehicle's status. Meeting timelines and ensuring customer satisfaction are key aspects of our service commitment. Your feedback is truly appreciated, and it serves as motivation for our team to continue delivering outstanding service. If you have any further comments or suggestions, please feel free to share them with us. We value your business and look forward to serving you in the future.

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to share your positive experience with our service team. We truly appreciate your feedback and are delighted to hear that Dwayne provided you with helpful and thorough explanations regarding your car. We take pride in our commitment to excellent customer service. However, we would like to clarify that we do not currently have a service advisor named Dwayne on our team. We believe you may be referring to our dedicated service advisor, Darrell. Rest assured, we will pass along your kind words to Darrell, and we're glad to know that he continues to provide outstanding assistance. We appreciate your trust in National Automotive Group, and we look forward to serving you in the future. If you have any further questions or concerns, please feel free to reach out to us.

National Dodge Chrysler Jeep Ram responded

Wow, what an amazing review! Thank you for sharing your positive experience with Trisha, our exceptional service advisor. We're thrilled to hear that she not only ensured your vehicle was well taken care of but also went above and beyond by providing cookies – that's the kind of personal touch we aim for at National Automotive Group! We'll make sure to pass on your glowing feedback to Trisha. Your kind words are truly appreciated and reinforce our commitment to delivering outstanding service. If there's anything else you'd like to share or if you have any further feedback, please feel free to reach out. Thank you for choosing National Automotive Group. We value your business and look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your fantastic experience with Jessica at National Automotive Group! We are thrilled to hear that she went above and beyond to assist you, and it's wonderful to know that you would consider returning for another vehicle purchase. Our team takes pride in providing excellent service, and we're delighted that Jessica and everyone else made your visit a great one. If there's anything else we can do for you or if you have any questions in the future, please don't hesitate to reach out. We appreciate your business and look forward to the opportunity to serve you again.

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had an awesome experience at National Automotive Group. Providing prompt and efficient service is our priority, and we're delighted that Darrell made sure you were taken care of promptly. We truly appreciate your positive feedback and the opportunity to serve you. If you ever have any questions or need assistance in the future, feel free to reach out. Safe travels in your truck, and we look forward to welcoming you back for any future automotive needs.

National Dodge Chrysler Jeep Ram responded

We appreciate you taking the time to provide feedback on your recent experience at National Automotive Group. We sincerely apologize for any inconvenience you may have experienced with the service for your 2014 Ram 1500. Your detailed account is concerning, and we want to assure you that we take customer feedback seriously. We have investigated the matter, and it appears there might have been some miscommunication during the diagnostic process. We apologize for any frustration this may have caused. In response to your concerns about the inaccurate diagnostic and unnecessary repairs, we have looked into the situation. Our service advisor, Green, has rectified the situation by refunding your diagnostic fees. We acknowledge that the communication regarding your concerns could have been handled better, and we're actively working to improve our processes to prevent such instances in the future. Regarding the missing fuse and the issue with the Active Grille Shutter, our he had applied direct power to the Active grille shudder and it was not working properly and needed replacement, which may have caused confusion during the diagnostic. When applying direct power to the shudder the fuse is bypassed so it doesn’t matter if it is there or not. We appreciate your clarification on this matter. While we cannot definitively confirm whether the diagnostic was improper, we do recognize that proper communication is crucial, and we apologize for any oversight. We want to assure you that your feedback is invaluable, and we are committed to addressing and improving our services based on your experience. If you have any further concerns or if there's anything else we can do to make things right, please do not hesitate to reach out to us directly. Thank you for bringing this to our attention, and we appreciate your understanding.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with National Automotive Group! We are thrilled to hear that you are always pleased with the service provided by our dedicated staff. Our team takes pride in being friendly, helpful, and knowledgeable to ensure that your automotive needs are met with the highest standards. Your kind words serve as motivation for us to continue delivering exceptional service to all our customers. We appreciate your trust in National Automotive Group, and we look forward to serving you for many more years to come. If you have any further feedback or if there's anything specific you'd like to share, please feel free to reach out. We value your input and strive to continuously improve our services. Thank you once again for choosing National Automotive Group.

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our support staff to be excellent and that our waiting area left a positive impression on you. Providing a comfortable and enjoyable environment for our customers is a top priority for us. We are also delighted to learn that your issue was addressed quickly and professionally. Customer satisfaction is at the core of our values, and it's rewarding to know that our team delivered on that front for you. If there's anything more we can do for you or if you have any suggestions for improvement, please don't hesitate to reach out. We truly appreciate your business and look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with National Automotive Group! We're delighted to hear that we could promptly assist you, even without an appointment, and efficiently address the issue with the bolt in your tire. It's great to know that your tires were still under warranty, and we were able to provide a quick and effective solution with a patch within an hour. Customer satisfaction is our top priority, and we appreciate your trust in National Automotive Group. If there's anything more we can do for you or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback regarding your recent service experience at National Automotive Group. We sincerely appreciate your honest review and want to express our gratitude for your patience throughout the process. We apologize for any inconvenience caused by the miscommunication regarding the brake pedal replacement and the scheduling challenges you faced. Your experience is important to us, and we're committed to learning from it to improve our services. We're glad to hear that the service was eventually completed to your satisfaction, and your Jeep is now in great condition. We have taken note of your concerns and will be addressing them internally to ensure a smoother process for future appointments. If there's anything else we can do for you or if you have further feedback, please feel free to reach out. Your insights are invaluable in helping us enhance our customer experience. Thank you for choosing National Automotive Group, and we appreciate your understanding.