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National Dodge Chrysler Jeep Ram

Jacksonville, NC

4.6
856 Reviews
Call Dealership (910) 347-3777

2223 N Marine Blvd

Jacksonville, NC

28546

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856 Reviews of National Dodge Chrysler Jeep Ram

November 10, 2023

The request was for 5 wheel balance and rotate with follow-up alignment check after prior tie-rod replacement on both sides, plus an oil change with filter replacement. I got 4 wheel balance and r More

by majones10
Recommend Dealer
No
Employees Worked With
Kitrell Earley
Report | Print
Nov 13, 2023 -

National Dodge Chrysler Jeep Ram responded

We appreciate you taking the time to provide feedback on your recent service experience with us. We are genuinely sorry to hear about the discrepancy in the services you received. Your satisfaction is our top priority, and we want to assure you that this is not reflective of our usual standards. We are eager to investigate the matter further and understand where the breakdown occurred. To better assist you, could you please reach out to our service manager, Chris Waters, at (910)347-3777. We value your input and want to make things right. Thank you for bringing this to our attention, and we look forward to the opportunity to address your concerns and improve your experience.

November 10, 2023

Always good quality service. Mr. Kitrell, Service Dept. representative is always helpful,courteous.and professional. More

by chambersww66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kitrell Earley
Report | Print
Nov 10, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you consistently receive good quality service and that Kitrell, our Service Advisor, is always helpful, courteous, and professional. Providing excellent service is our commitment, and we're delighted to know that we have met your expectations. Your feedback is greatly appreciated, and we look forward to continuing to provide you with the same level of service in the future. If you ever have further comments or need assistance, please feel free to reach out. Thank you for choosing National Automotive Group!

November 09, 2023

Always the best of care at the service department at National Dodge jeep Chrysler . Thank you. More

by bward17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trish awesome service., Darrell Graham, Kitrell Earley
Report | Print
Nov 10, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave us a wonderful 5-star review! We are delighted to hear that you consistently receive the best care at our service department. Providing top-notch service is our priority, and we truly appreciate your kind words. Your satisfaction is important to us, and we look forward to continuing to meet your automotive service needs. If you ever have further comments or need assistance, please don't hesitate to reach out. Thank you for choosing National Automotive Group!

November 09, 2023

Kittell is the best customer service representative National Dodge has. He always takes care of all my issues. More

by Kraftre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kitrell Earley
Report | Print
Nov 10, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your positive experience with Kitrell and our team at National Automotive Group! We're thrilled to hear that Kitrell has consistently provided you with the best customer service. Taking care of our customers' needs is a top priority, and it's fantastic to know that he has been able to address all your concerns. We truly appreciate your feedback and your continued trust in our services. If you ever have further comments or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

November 08, 2023

Very pleased with the service I received today and customer care was pleasant for me More

by SEPARKER1229
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham
Report | Print
Nov 10, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you were pleased with the service you received today. Providing excellent customer care is a priority for us, and we're delighted to know that it was a pleasant experience for you. Your satisfaction is our goal, and we appreciate your kind words. If you ever have further comments or need assistance, please feel free to reach out. We look forward to serving you again in the future.

November 07, 2023

Very prompt and timely service. Awesome customer service and making the service appointment was very easy. More

by DSINANON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trish
Report | Print
Nov 10, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our service prompt, timely, and that our customer service exceeded your expectations. Making the service appointment easy for our customers is a priority, and we're glad to know it was a seamless process for you. Your satisfaction is important to us, and we appreciate your kind words. If you ever have further feedback or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

November 07, 2023

I'm just upset they couldn't find the problem for a second time of having my car towed in, when it was doing the same thing the last time it was towed in. More

by ecu748
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kitrell Earley
Report | Print
Nov 13, 2023 -

National Dodge Chrysler Jeep Ram responded

We hope this message finds you well. Thank you for choosing our service for your car needs, and we appreciate your recent review. We're sorry to hear about the challenges you've faced with your car, and we sincerely apologize for any inconvenience caused. Your feedback is crucial in helping us improve our services. To better understand and address your concerns, we would greatly appreciate the opportunity to discuss your experience in more detail. Our team is committed to providing top-notch service, and we want to ensure that any issues are resolved to your satisfaction. If you have a moment, could you please reach out to our service manager at (910)347-3777? We value your input and are dedicated to making things right. Thank you for choosing us, and we look forward to the opportunity to enhance your experience with our dealership.

November 03, 2023

They were out of cookies but they had cheesits in the waiting area. Auto work is always perfect. But i really wanted some cookies. Super sad. But i got some cheesy crackers so that saved the day. More

by CutieWithABooty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha (the best this side of the Mississippi), Jessica Chinnock
Report | Print
Nov 06, 2023 -

National Dodge Chrysler Jeep Ram responded

It's great to hear that your service experience was perfect! We're sorry to hear that we were out of cookies during your visit, but we're glad you enjoyed the Cheez-Its. We'll do our best to ensure we have a wider selection of snacks available in the waiting area next time. Thank you for your feedback, and we look forward to serving you again soon!

November 03, 2023

Friendly dealer. Knowledgeable service department. Great follow up work as well Good work over all More

by chilosa923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn debakey
Report | Print
November 02, 2023

These guys are Awesome! They were very clear and concise about all aspects of this purchase. More

by DEANNA11
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ryan Brown, Brian Kennedy
Report | Print
Nov 03, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for your fantastic five-star review! We're thrilled to hear that you found your experience with us to be awesome. Our team takes great pride in providing clear and concise information to our customers, ensuring that all aspects of the purchase are transparent and easy to understand. We believe that transparency is key to a successful buying experience, and it's wonderful to know that you appreciated our approach. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future. Safe and enjoyable travels in your new vehicle!

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