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National Dodge Chrysler Jeep Ram
Jacksonville, NC
835 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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835 Reviews of National Dodge Chrysler Jeep Ram
December 31, 2018
Tech says “They can kiss my a**” We brought in our van to get the door fixed because the auto sliding door was stuck. It just stopped working. We had a warranty and needed it fixed. U We brought in our van to get the door fixed because the auto sliding door was stuck. It just stopped working. We had a warranty and needed it fixed. Upon asking the rep assisting us if there was any way we could see about how much longer it would take, since we could’ve shuttled home and waited there if it was going to be much longer. The tech was so unprofessional yelling “Sh!+ this is gonna take another 3 or 4 hours... they can kiss my a**” Also when the rep approached him he wasn’t working on the van he was chit chatting with one of his co workers. Needless to say it was infuriated when he didn’t think I was in ear shot. If this wasn’t the only dealership in area I’d go to a different one. Didn’t expect to be talked about that way. Our rep was fantastic. More
by Tnm81
Employees Worked With
Robbie Yates, Randy Brewer, Mike Foye, David Burford
December 21, 2018
Never buy here again! My husband and I have purchase several vehicles from national dodge over several years and this will be the last time. We came to National Dodge becau My husband and I have purchase several vehicles from national dodge over several years and this will be the last time. We came to National Dodge because a vehicle of ours was a total loss by the Hurricane. We were promised certain things that were never delivered. Basically the sales man just lied to our faces just to get the sale done. we kept asking about the deal and he kept saying it’s done don’t worry about it. After signing the paperwork and going home. I still didn’t fell right about it. So we called the salesman , first he said it will take 30 days to payoff, then he just stop taking our calls. Thanks for screwing over a military member ! More
by Heather34
Employees Worked With
Reginald James
December 14, 2018
Love our new Jeep! My husband and I went into National Dodge one night, not expecting to leave with a new car. We were stuck under a pretty high truck payment, with a tr My husband and I went into National Dodge one night, not expecting to leave with a new car. We were stuck under a pretty high truck payment, with a truck we absolutely loved but really needed something cheaper and more family friendly. Dan took us under his wing as soon as he saw us, and helped to get us into a brand new Jeep for cheaper than what we were already paying! We are so happy with our purchase, and definitely recommend `National Dodge! More
by Demvz
Employees Worked With
Dan
December 05, 2018
Great truck buying experience I went into this evolution prepared for a heated bartering battle. I cant say anything but good things about my purchase on 4 Dec 2018. I had made con I went into this evolution prepared for a heated bartering battle. I cant say anything but good things about my purchase on 4 Dec 2018. I had made contact beforehand and identified a truck. When I arrived they had the truck parked at the front of the dealership, no walking around required. I was met at the door by Jeff Harper and I was treated with respect and courtesy. This is the 3rd vehicle I have purchased from National Dodge and this is by far the best experience of the the 3 purchases. As a side note, I bought a top of the line vehicle with all of the bells and whistles, when I compared the sale proce with other dealerships, National Dodge was $3000 to $5000 cheaper. I AM NOT A DODGE EMPLOYEE, THIS ISAN HONEST REVIEW!!!! More
by doug3815
Employees Worked With
Jeff Harper
November 23, 2018
My Second Car from National My favorite car - a Orange Subaru Crosstek- was damaged in Hurricane Florence and I was in need of a new one. Luckily National Subaru have a nice new My favorite car - a Orange Subaru Crosstek- was damaged in Hurricane Florence and I was in need of a new one. Luckily National Subaru have a nice new Orange one and as soon as I test drove it, I was hooked. My salesman, Chris Roush was just wonderful. Really explained all the new features on the 2019 model and I was feeling better about losing my old car and getting to own the latest model. This dealership goes way beyond customer service and everyone is very professional. Thanks to the entire team who turned a "tragic situation" into a new zest for life. More
by zimmerjg
Employees Worked With
Sales - Chris Roush
November 17, 2018
Committed to service! Will was extremely committed to working with Chris to get us in the car of our choice. We were not easy customers but Will worked hard and successly g Will was extremely committed to working with Chris to get us in the car of our choice. We were not easy customers but Will worked hard and successly got us the payment we wanted as well as gap and an extended warranty. He gave us 5 star service for sure. More
by Honken0908
Employees Worked With
Will Gates
November 12, 2018
Always Amazing I always enjoy the services I receive at National Dodge! Darrell Graham always makes sure that all my vehicles needs are exceeded and that I leave com I always enjoy the services I receive at National Dodge! Darrell Graham always makes sure that all my vehicles needs are exceeded and that I leave completely happy!! The whole team in the Services Department is extremely friendly and it is always a great experience!! More
by LiliSt.Ann
Employees Worked With
Jeff Smith, Zeda Anderson, Darrell Graham
November 10, 2018
Worst experience I’ve had There aren’t enough horrible things to say sadly about a DEALERSHIP. This town is bad enough taking advantage of military families thinking we’re stup There aren’t enough horrible things to say sadly about a DEALERSHIP. This town is bad enough taking advantage of military families thinking we’re stupid. I’m in shock to see a dealership do the same to me, but you don’t take advantage of me and get away with it. I brought my Jeep in the last week of September 2018 for the delayed start, check engine light and for my Jeep studdering while at a stop. Not only did they not fix the issue, but I brought it back first week of October for them to fix the issue AGAIN. At this point I’ve spent over $500. As time goes on I realized it still wasn’t fixed and I was still having issues. I brought it in mid October to get It checked out again and explained my issue. I was told there was a whole new issue and had to spend more money. I’m way passed pissed at this rate. They said they fixed the issue. After Halloween the light went on again and was flashing/beeping, my Jeep was shaking and smelling making it scary to drive. I brought it back still pissed issues were happening. The dealership is way past just takin advantage of me at this point. I drop it off on Halloween thankfully right away. They call me Thursday saying they have to order a certain part and to fix it it’ll be over $600!!! And on top of that they say it’ll be ready the next day, Friday afternoon. I call Friday morning to get an update, they said they’ll call me back. They never do. I let it slide thinking it was just taking a long time. I call Saturday morning, the front desk says they’ll call me back and what happens? They NEVER do. I call Saturday around 2 pm and they said the service center closed at 1. Funny because I thought they would call back. So here I am Saturday afternoon without my Jeep after being told it was going to be ready on Friday, I was told people were going to call me back and they never do. I eventually get on the phone with the manager and he says they’ll give me a discount but that I have to call back Monday morning to see what’s going on. Monday morning comes, they open and don’t even contact me, I call them to find out my Jeep will be “ready in 2 hours”. That’s odd all the sudden it’s ready!! Even though these people have cost me all month long and almost $1,000, I quickly rush over to the dealership because of the shuttle service. Once I get there, I am given my Jeep keys, not explained anything, and told to go find my Jeep around the corner. After walking around the lot, I’m in tears because I can’t find it and I’m blown away by how rude these people are. The manager finds me and says he will go pull my Jeep up for me. As I’m waiting there, he pulls my Jeep back into the shop and says they’re gonna keep it longer to work on more stuff. Again they don’t explain anything even when I ask I get half xxx answers, so unprofessional. I come all the way there because they said it’s ready and it’s not even ready. They finally put me in a rental thankfully but keep my Jeep longer. I leave and 5 days later am called back that my Jeep is ready. Not even 10 hours with my Jeep and my check engine light goes off and starts beating and my car is shaking, smelling, delayed start etc. they’re causing issues at this point. I bring it in right away the next morning and here I am again waiting for a rental. As I’m sitting in the waiting room I see a young girl sitting across from me talking to her friend saying this is the 3rd time she’s brought her Jeep in for the same issue. Goes to show people around here are taking advantage of young females. If this continues I’m taking legal action as this is so unprofessional and so hurtful and I won’t let people get away with this kind of xxxx. How dare they take advantage of young military families. I am blown away at the amount of money and time I’ve spent here. They better read this and watch out if this continues More
by Ariannaalosio1
Employees Worked With
Cleve
November 06, 2018
Review Service and sales was excellent. Could not ask for a better experience. Everyone is friendly and helpful. Jerry in finance really did a great job gett Service and sales was excellent. Could not ask for a better experience. Everyone is friendly and helpful. Jerry in finance really did a great job getting me financed. More
by Jjarman23
Employees Worked With
Dan and Jerry in finance.
October 31, 2018
2nd bad experience with national dodge service center I lease a truck from National Dodge in a Jacksonville NC, I've had my truck for a year and a half. My truck wasn't starting, (even with a jump) and wo I lease a truck from National Dodge in a Jacksonville NC, I've had my truck for a year and a half. My truck wasn't starting, (even with a jump) and wouldn't recognize my key. Therefore I called the dealership and they sent a tow truck to get the vehicle. Perfect! They also assured me that my truck would take 3 hours to fix and that they would send someone to pick me up and take me back to the dealership to get my truck when it was finished. I left it at the dealership at 1pm, at this time, satisfied. This is when the problems began. 6:30pm rolls around and I decide to call the dealership to see what the hold up is, the person who answered was having trouble finding out anything about my truck or what was going on. When he did figure it out he said that the person who was handling it left for the day and that it had been ready for some time now. I asked if they would be sending someone to pick me up, where he told me that they did not have the staffing at the time to do so & I needed to be there by 8pm in order to get my truck. So now without a ride, due to it being Halloween and my family and friends with their small children. I am without a truck, and without a ride to work in the morning. I will be calling back in the morning. Thanks National Dodge. More
by Houston 1993
Employees Worked With
Brandon Duncan
