National Dodge Chrysler Jeep Ram

Customer Service is Non-Existent I purchased a Jeep Grand Cherokee a few days ago from this dealership. I have worked in the business my entire life and my family owned a Chrysler dea I purchased a Jeep Grand Cherokee a few days ago from this dealership. I have worked in the business my entire life and my family owned a Chrysler dealership in NJ for over 50 years. So I have quite a bit of experience purchasing vehicles. Upon my arrival, I was greeted by salesman Bob, i asked him where I could find the vehicle I was interested in. He said it was probably across the street at their used lot. I could walk over there and see for myself (so i was told). I then asked if he could find out if that was the case because it was advertised on THEIR website, not the used car stores website. I test drive another after asking him if we could just drive that over there. We pulled around the building and found the car I was looking for. It hadn’t been through detail or the shop because it had just arrived. I looked at it from the outside, but Bob never offered to get the keys for me to take a look at it or drive it. I knew all the options and didn’t feel it was absolutely necessary to look at it inside or drive it. I was more worried about the pricing. So we went inside to run the numbers. I went back and forth with Bob and his Used Car manager. Instead of coming over to introduce himself, he wrote on pieces of paper the “deal.” Never once did I meet him. That was such a turn off. You’re valuing my trade and letting me know the price of the vehicle I’m purchasing. And never once did I meet this person. It was so impersonal. Once we had agreed on values and prices, I wanted to know the finance rate. I was passed off to the finance manager who then brought me into his office, shut the door and tried to give me a ridiculous rate. I asked him for the BUY RATE. Once he told me, I let him know I would not be purchasing the vehicle at that rate and then promptly left. I felt as a woman, they were trying to intimidate me. There are two ways for a dealer to make money on the sale of a vehicle, which I respect. Everyone has to make money or you wouldn’t have employees or a business. But I was paying full list price for the vehicle. So I expected to save some money in the long term on the rate. As I left, the finance manager said he was “goin to see what he could do” regarding the rate. I HAD TO CALL BACK THE NEXT DAY TO FIND OUT WHAT THE RATE WAS! I don’t think they really wanted to sell me the car, because they knew they couldn’t rip me off. He told me he could “get me to my payment” but still didn’t know the rate. Seriously? I didn’t find out my rate until I was back in his office to sign paperwork. That is ridiculous. Upon arrival to take delivery of the vehicle, the window tint had been scraped off, the car was filthy and the paperwork was not ready. In my experience, If you have a customer delivery and you have over 24 hours notice, you should be prepared. My salesman came in on his day off, which I do appreciate, just to be there for the delivery. I was told that it took so long to scrape the tint off, they didn’t have time to detail it. I didn’t want the tint scraped off, but to pass inspection, it was necessary. But no phone call? Had to wait for the paperwork to be prepared, this all should’ve been done! Their detail dept closes at 5pm, so I had to bring my vehicle back a different day and drop it off to be detailed. It was very inconvenient. I will say, Bob was a decent sales man. I am not used to the Southern lifestyle of no sense of urgency. The finance manager was polite. But there just didn’t seem to be any sense of customer appreciation or customer service! I’ve never seen a detail department be closed at 5pm. And they put $10 worth of gas in the vehicle. Enough to get me home. I spent $26,000 at your dealership and I can’t even get a tank of gas???? I just say that BRANDON in service is great to work with. I’ve worked with him on several occasions and he truly cares about customer satisfaction. If this dealership didn’t have the EXACT vehicle I wanted, 75th anniversary editions are hard to come by, I would’ve wAlked our in the first ten minutes. More

Worst experience ever My husband and I went to purchase a vehicle on Saturday. When we went on Monday to sign the papers my husband mentioned a noise when turning the wheel My husband and I went to purchase a vehicle on Saturday. When we went on Monday to sign the papers my husband mentioned a noise when turning the wheel. They took the car and gave us a rental. That was Monday. We were told they would look at it first thing Tuesday morning. No one called to update us, we had to call them. Today my husband gets a texts message saying the parts are on order, not saying what the parts are. This is beyond unsatisfactory. More

Great Job Great Team! Fastest I have ever bought a vehicle. Reginald and Jerry did a excellent job and were extremely helpful throughout the process. Thank You Great Team! Fastest I have ever bought a vehicle. Reginald and Jerry did a excellent job and were extremely helpful throughout the process. Thank You to both of you. More

Great sales and service! Thank you to Chris and Tommy for helping me get a fantastic deal on my brand new Jeep Renegade. This is my second vehicle purchase from National Dodge Thank you to Chris and Tommy for helping me get a fantastic deal on my brand new Jeep Renegade. This is my second vehicle purchase from National Dodge in Jacksonville and would highly recommend anyone looking for a vehicle to start here first. More

Friendly, caring, warm environment Large selection of verhicles to fit anyone’s preferences /likes and helpful staff. I was helped with immediately and given a wide selection of vehicle Large selection of verhicles to fit anyone’s preferences /likes and helpful staff. I was helped with immediately and given a wide selection of vehicles that fit what I was looking for More

Great experience Great staff that really seemed to want to help us get a new vehicle, that met our needs. No pressure from anyone and always was quick to get answers t Great staff that really seemed to want to help us get a new vehicle, that met our needs. No pressure from anyone and always was quick to get answers to my questions. More

ABSOLUTE BEST SERVICE ADVISOR GOES TO.. Anytime we needed service done, Darrell was the go to guy! He gets things done QUICKLY, EFFICIANTLY and COMMUNICATES well with his customers! As long Anytime we needed service done, Darrell was the go to guy! He gets things done QUICKLY, EFFICIANTLY and COMMUNICATES well with his customers! As long as he's there to greet us when we walk into get our vehicles serviced, we will always come back. Thank you Darrell for wrapping up someone else's disappointing service (almost 3 weeks) in ONE DAY!! All these starts go to him! DARRELL DESERVES A RAISE FOR GOING ABOVE AND BEYOND FOR HIS CUSTOMERS!! Thank you again, D&C LeClair More

Very happy Everything went smooth. Fast deal and very accommodating. Tommy was easy and patient to work with. Everyone was friendly when I was walking around, go Everything went smooth. Fast deal and very accommodating. Tommy was easy and patient to work with. Everyone was friendly when I was walking around, good ten foot rule. More

best salesman EVER When buying a new vehicle, all the functions are so different from car to car. This salesman, Chris Roush, took so much time in helping me discover al When buying a new vehicle, all the functions are so different from car to car. This salesman, Chris Roush, took so much time in helping me discover all the buttons/knobs/safety key features and everything. He was very professional and knowledgeable. He made me feel that my being there was important and special for him. I am loving my new Outback. More

Excellent Great team, friendly and curtious . Exactly what I expected. national has a large inventory and was easy to find the vehicle with the options that i w Great team, friendly and curtious . Exactly what I expected. national has a large inventory and was easy to find the vehicle with the options that i was looking for. More