National Dodge Chrysler Jeep Ram

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your experience with us! We are thrilled to hear that Carlos and Kitrell provided you with outstanding service and expertise during your visit to National Automotive Group. They are indeed valuable members of our team, dedicated to ensuring that our customers receive top-notch assistance and guidance throughout their automotive journey. We will make sure to pass along your kind words to Carlos and Kitrell. Knowing that their efforts made a positive impact on your experience truly motivates them to continue delivering exceptional service to all our customers. Once again, thank you for choosing National Automotive Group, and we look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback regarding your recent visit to our National Automotive Group’s service center. We sincerely apologize for any inconvenience or frustration you experienced during your initial interaction with our service advisors. Your input is invaluable to us as we continuously strive to improve our customer service experience. We want to address your concerns regarding the initial confusion and scatter-brained behavior exhibited by our service advisors. While it is no excuse, Tony, who assisted you with your service order, is our newest service advisor and had been with us for less than a week at the time of your visit. As he is still in the process of familiarizing himself with our processes and procedures, there may have been some initial challenges. Rest assured, we are actively providing him with the necessary training and support to ensure that he delivers the highest level of service to our valued customers like yourself. Regarding the pricing of the service, we understand your disappointment with the cost of the windshield wiper blades and the car battery replacement. We would like to assure you that all our parts and labor are priced competitively against other service centers in the area. We strive to provide transparent pricing and high-quality service to all our customers. Furthermore, our work is backed by a guarantee, and our technicians are factory trained to ensure the utmost reliability and performance of your vehicle. We are delighted to hear that despite the initial concerns, Tony was able to provide you with professional and courteous service throughout the rest of your experience. It is our commitment to ensure that every customer leaves our service center satisfied and confident in the care of their vehicle. Once again, we sincerely appreciate your feedback, and we hope to have the opportunity to serve you again in the future. If you have any further questions or concerns, please do not hesitate to contact us directly.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave such a positive review of your recent experience at National Automotive Group's service center! We are thrilled to hear that you received awesome and excellent timely service from our team. Providing outstanding customer service is one of our top priorities, and we are delighted to hear that our service personnel were cordial, respectful, and able to address your concerns promptly. Our team works hard to ensure that every customer feels valued and well taken care of during their visit. We will be sure to pass along your kind words to our mechanics as well. Knowing that they were able to resolve your concern to your satisfaction brings us great pride. Once again, thank you for choosing National Automotive Group for your automotive service needs. We look forward to serving you again in the future!

National Dodge Chrysler Jeep Ram responded

Thank you so much for sharing your recent experience with National Automotive Group! We are thrilled to hear that we were able to provide you with swift and efficient service during your time in Jacksonville. At National Automotive Group, we understand how stressful it can be to encounter vehicle issues while traveling, especially when you have a tight schedule. That's why we prioritize quick and accurate diagnostics, along with prompt repairs, to get you back on the road as soon as possible. We're delighted that our team was able to address your vehicle's issue within just three hours, allowing you to continue your journey with peace of mind. Your satisfaction and safety are our top priorities, and we're grateful for the opportunity to assist you during your time of need. If you ever find yourself back in Jacksonville or in need of automotive assistance anywhere else, please don't hesitate to reach out to us. Safe travels, and thank you again for choosing National Automotive Group!

National Dodge Chrysler Jeep Ram responded

Thank you for choosing National Automotive Group and for sharing your positive experience with us! We greatly appreciate your kind words about Darrell Graham and Carlos from our service team. Ensuring consistency in service is a priority for us, and your feedback is invaluable in helping us improve. We'll certainly look into ways to enhance our consistency to ensure every visit meets your expectations. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out to us. We're here to make sure your experiences with us are consistently excellent. Thank you again for your support and for being a valued customer of National Automotive Group. We look forward to serving you again in the future!

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your recent service experience with us. We sincerely apologize for the inconvenience and frustration you experienced during your visit to National Automotive Group. It's disappointing to hear that despite the efforts of your service advisor, Kitrell, there was a breakdown in communication that led to a delay in servicing your vehicle. We understand that your time is valuable, and we regret any inconvenience caused by the extended wait time. Rest assured, we have addressed this issue with our service team to ensure that such lapses in communication are rectified and do not happen again in the future. We are committed to providing all our customers with efficient and reliable service, and we deeply regret that we fell short of your expectations on this occasion. We greatly appreciate your acknowledgment of Kitrell's superb customer service, and we will continue to strive for excellence in all aspects of our operations. Should you choose to give us another opportunity to serve you, we will do everything in our power to ensure a smooth and hassle-free experience. Thank you for your feedback, and we hope to have the opportunity to regain your trust in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave such a glowing review of your experience with National Automotive Group! We're thrilled to hear that you consistently have great experiences with us and that we were able to address your vehicle's needs effectively during your first visit. Ensuring that our customers' vehicles are returned to them in the same condition they arrived, and even cleaner, is something we take great pride in. Your satisfaction is a reflection of the hard work and dedication of our team. We truly appreciate your loyalty and look forward to welcoming you back for any future automotive needs you may have. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you once again for choosing National Automotive Group!

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave us such a glowing 5-star review! We're thrilled to hear that you had a positive experience with Davan and our team at National Automotive Group. Providing professional and helpful service to our customers is our priority, and it's wonderful to hear that Davan went above and beyond to assist you. We pride ourselves on delivering top-notch service, and your feedback reaffirms the hard work we put in every day. We will be sure to pass along your kind words to Davan and the rest of our team. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help! Thank you once again for choosing National Automotive Group. We look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

Thank you so much for your heartfelt review! We're thrilled to hear that Darrell provided you with such exceptional service and ensured you were able to make it to your grandson's first soccer game on time. Ensuring our customers' vehicles are serviced efficiently and with a smile is what we strive for, and we're delighted that Darrell could make your experience memorable. Your satisfaction and the happiness of your grandson are what drive us to excel in what we do. If you have any further automotive needs or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help! Thank you once again for choosing National Automotive Group, and we hope to serve you again in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave us such a positive 5-star review! We're thrilled to hear that you had a great experience with our knowledgeable and friendly team at National Automotive Group. Providing exceptional service and guidance to our customers is our priority, and we're delighted that we could assist you in finding something nice. Your recommendation means a lot to us, and we truly appreciate your trust in our dealership. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help! Thank you once again for choosing National Automotive Group. We look forward to serving you and anyone you refer in the future.