National Dodge Chrysler Jeep Ram - Service Center

National Dodge Chrysler Jeep Ram responded

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or dissatisfaction you experienced during your recent visit to National Automotive Group. We take customer feedback very seriously and strive to ensure that all of our customers receive the highest level of service and care. However, as your review is anonymous, we are unable to investigate the specific details of your visit. We would greatly appreciate it if you could reach out to us directly with more information regarding your experience, including any evidence you have regarding the oil change service. At National Automotive Group, we are committed to providing transparent and reliable service to all of our customers. If there were any issues with the oil change or any other aspect of your visit, we would like the opportunity to address and rectify them promptly. Your satisfaction is our top priority, and we want to ensure that your trust in our dealership is restored. Please feel free to contact our Service Manager, Darrin Howard, at (910)347-3777 at your earliest convenience so that we can discuss this matter further and work towards a resolution. We value your feedback and would love the chance to make things right. Thank you for your understanding, and we look forward to hearing from you soon.

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to share your experience at National Automotive Group! We are thrilled to hear that Kitrell provided you with excellent service. Our team takes pride in delivering top-notch automotive care, and it's fantastic to know that Kitrell's dedication to quality shines through. We understand that waiting for your vehicle can sometimes be an inconvenience, which is why we strive to make your experience as comfortable as possible. It's great to hear that you enjoyed our waiting room amenities, including snacks, coffee, and water. Your kind words motivate us to continue providing exceptional service to all our valued customers. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to leave such a glowing review of your experience with Kitrell Early at National Automotive Group! We are thrilled to hear that Kitrell provided you with exceptional service and made your visit to our dealership stress-free and enjoyable. Kitrell is truly an asset to our team, and we are delighted to hear that he went above and beyond to ensure that you were well-informed and taken care of throughout the entire process. Providing our customers with professional and courteous service is always our top priority, and it's fantastic to hear that Kitrell exceeded your expectations. We will be sure to pass along your kind words to Kitrell and the rest of our team. Reviews like yours serve as motivation for us to continue delivering the highest standard of service to all of our valued customers. Thank you again for choosing National Automotive Group, and we look forward to serving you for many years to come!

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with us! We are thrilled to hear that Darrell provided you with exceptional assistance in getting your vehicle fixed. Ensuring that our customers receive prompt and helpful service is a priority for us, and we are delighted to hear that Darrell exceeded your expectations. It's fantastic to hear that Darrell maintained clear communication throughout the process and was always responsive to your messages. Providing personalized and attentive service is something we strive for, and we're glad Darrell exemplified this during your interaction. We will make sure to pass along your kind words to Darrell. Knowing that his efforts made a positive impact on your experience will surely motivate him to continue providing outstanding service to all our customers. Once again, thank you for choosing National Automotive Group. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave us such a positive review! We are delighted to hear that you found our facility clean, and that our team completed the work in a timely manner. Ensuring a comfortable and efficient experience for our customers is always a top priority for us. We are also thrilled that you found our staff to be courteous. Providing excellent customer service is at the core of what we do, and it's wonderful to hear that our team members made your visit enjoyable. Your feedback is greatly appreciated and will serve as encouragement for our team to continue delivering high-quality service to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you once again for choosing National Automotive Group. We look forward to serving you again soon!

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your experience with us! We are thrilled to hear that Carlos and Kitrell provided you with outstanding service and expertise during your visit to National Automotive Group. They are indeed valuable members of our team, dedicated to ensuring that our customers receive top-notch assistance and guidance throughout their automotive journey. We will make sure to pass along your kind words to Carlos and Kitrell. Knowing that their efforts made a positive impact on your experience truly motivates them to continue delivering exceptional service to all our customers. Once again, thank you for choosing National Automotive Group, and we look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback regarding your recent visit to our National Automotive Group’s service center. We sincerely apologize for any inconvenience or frustration you experienced during your initial interaction with our service advisors. Your input is invaluable to us as we continuously strive to improve our customer service experience. We want to address your concerns regarding the initial confusion and scatter-brained behavior exhibited by our service advisors. While it is no excuse, Tony, who assisted you with your service order, is our newest service advisor and had been with us for less than a week at the time of your visit. As he is still in the process of familiarizing himself with our processes and procedures, there may have been some initial challenges. Rest assured, we are actively providing him with the necessary training and support to ensure that he delivers the highest level of service to our valued customers like yourself. Regarding the pricing of the service, we understand your disappointment with the cost of the windshield wiper blades and the car battery replacement. We would like to assure you that all our parts and labor are priced competitively against other service centers in the area. We strive to provide transparent pricing and high-quality service to all our customers. Furthermore, our work is backed by a guarantee, and our technicians are factory trained to ensure the utmost reliability and performance of your vehicle. We are delighted to hear that despite the initial concerns, Tony was able to provide you with professional and courteous service throughout the rest of your experience. It is our commitment to ensure that every customer leaves our service center satisfied and confident in the care of their vehicle. Once again, we sincerely appreciate your feedback, and we hope to have the opportunity to serve you again in the future. If you have any further questions or concerns, please do not hesitate to contact us directly.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave such a positive review of your recent experience at National Automotive Group's service center! We are thrilled to hear that you received awesome and excellent timely service from our team. Providing outstanding customer service is one of our top priorities, and we are delighted to hear that our service personnel were cordial, respectful, and able to address your concerns promptly. Our team works hard to ensure that every customer feels valued and well taken care of during their visit. We will be sure to pass along your kind words to our mechanics as well. Knowing that they were able to resolve your concern to your satisfaction brings us great pride. Once again, thank you for choosing National Automotive Group for your automotive service needs. We look forward to serving you again in the future!

National Dodge Chrysler Jeep Ram responded

Thank you so much for sharing your recent experience with National Automotive Group! We are thrilled to hear that we were able to provide you with swift and efficient service during your time in Jacksonville. At National Automotive Group, we understand how stressful it can be to encounter vehicle issues while traveling, especially when you have a tight schedule. That's why we prioritize quick and accurate diagnostics, along with prompt repairs, to get you back on the road as soon as possible. We're delighted that our team was able to address your vehicle's issue within just three hours, allowing you to continue your journey with peace of mind. Your satisfaction and safety are our top priorities, and we're grateful for the opportunity to assist you during your time of need. If you ever find yourself back in Jacksonville or in need of automotive assistance anywhere else, please don't hesitate to reach out to us. Safe travels, and thank you again for choosing National Automotive Group!

National Dodge Chrysler Jeep Ram responded

Thank you for choosing National Automotive Group and for sharing your positive experience with us! We greatly appreciate your kind words about Darrell Graham and Carlos from our service team. Ensuring consistency in service is a priority for us, and your feedback is invaluable in helping us improve. We'll certainly look into ways to enhance our consistency to ensure every visit meets your expectations. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out to us. We're here to make sure your experiences with us are consistently excellent. Thank you again for your support and for being a valued customer of National Automotive Group. We look forward to serving you again in the future!