Nelson Mazda Cool Springs

Non-Professional Sales Staff We test drove a 2015 Dodge Ram Big Horn 4x4 Crew Cab. We offered $33,000 cash and they would not accept our offer. They were asking $33,500. They l We test drove a 2015 Dodge Ram Big Horn 4x4 Crew Cab. We offered $33,000 cash and they would not accept our offer. They were asking $33,500. They let a sale walk out the door over $2000. The finance manager stated that they had someone else looking at the truck as well so I guess they gave them what they wanted and probably financed the truck. We were treated very rude by the finance manager like our money wasn't good enough. This was our first and last experience with Nelson Mazda. More

Great service Matthew and all the staff at Nelson Mazda were very helpful and able to address all of our questions and needs. Thank you so much!!! Matthew and all the staff at Nelson Mazda were very helpful and able to address all of our questions and needs. Thank you so much!!! More

Great salesman - fast and friendly service The whole process start to finish took just over 2 hours. We went on a wonderful test drive around Franklin and I really got a sense of what the car c The whole process start to finish took just over 2 hours. We went on a wonderful test drive around Franklin and I really got a sense of what the car could do. Levi was a wonderful salesman. He was friendly and knowledgeable. He answered all of our questions and got us on our way as quickly as possible. This is my first Mazda and I have a feeling I will go back to the same dealership when it is time to purchase another vehicle. Thank you Nelson Mazda. More

Overall very good experience good experience working with Justin at Nelson Mazda, Cool Springs. He explained all details thoroughly and didn't apply any sales pressure. So far, ca good experience working with Justin at Nelson Mazda, Cool Springs. He explained all details thoroughly and didn't apply any sales pressure. So far, car purchased, 2013 mazda 3, is working out well. More

Great Experience for First Time Buyer I had been looking for a new used car for a couple of months before I looked at Nelson Mazda. At Nelson Mazda, I was immediately greeted by Shea Taylo I had been looking for a new used car for a couple of months before I looked at Nelson Mazda. At Nelson Mazda, I was immediately greeted by Shea Taylor, and she was extremely friendly and helpful. Shea guided me through the onsite and online inventory to help me find my perfect car, and we did! The whole process of buying the car was really quick and easy, and Shea was always there to answer every one of my questions. I am completely happy with my purchase and my experience at Nelson Mazda. Definitely go by and see Shea for any help finding your next vehicle because she's awesome! More

Buying a car in 2 hours Time is precious so Justin Galloway understood my priorities and went straight to the range of car that I was targeting. After the test drive and look Time is precious so Justin Galloway understood my priorities and went straight to the range of car that I was targeting. After the test drive and looking up some inventory, we arrive to a color and type of car. It was easy and off I went with my new car. More

Great experience. Great dealer. Had a fantastic experience in the purchase of our new Mazda. No pressure. No stress. Everyone worked their hardest to meet my needs and Great dealer. Had a fantastic experience in the purchase of our new Mazda. No pressure. No stress. Everyone worked their hardest to meet my needs and take care of me. More

They were most helpful! We've bought 3 cars in the past 2 years from them. Cassie at Nelson has provided us with awesome service. Wont buy anywhere else! We've bought 3 cars in the past 2 years from them. Cassie at Nelson has provided us with awesome service. Wont buy anywhere else! More

I love my new car thank you! I would definitely recommend going to this dealership to anyone. Matthew was amazing, he answered all my questions and never once made me feel pressur I would definitely recommend going to this dealership to anyone. Matthew was amazing, he answered all my questions and never once made me feel pressured to buy. This was easily the most least stressful car buying experience I've had. Everyone on the team were incredibly nice and knowledgeable and had no problems answering my questions. Thank you so much for a wonderful experience and I'm so happy with my new car!! More

Quite possibly the worst purchasing experience EVER!!! I just purchased a used 2015 Mazda CX-5 AWD for $$$$$, this was a cash deal and my experience left me wishing I had purchased a car from another deale I just purchased a used 2015 Mazda CX-5 AWD for $$$$$, this was a cash deal and my experience left me wishing I had purchased a car from another dealer. I have to say, selecting the car to purchase was pain-free, I was hoping to purchase the 2017 CX-5 but we were unable to coordinate the times... My experience went downhill after I had selected the car and agreed on the purchase price. 1. After we had agreed on the purchase price and I was ready to sign the check, I was informed that I would have to go to the DMV to complete the registration.... They charge a $100+, in addition, to deal with the DMV... So now I'm feeling the nickel-dime experience... OK, I'll pay the extra $. Oh, I still have to get the inspection done... Really? I just bought the car, you've had the car for a while... Do the xxxx inspection before placing it on the lot. 2. So now they start prepping the car, detailing the car and installing the accessories I purchased... Great.. I come back after a couple hours to pick up the car.... So... My salesman hands over the key to me in the showroom, I have no idea where the car is, I go by myself to find my car, realize the gas tank is at 1/4 inform the salesman who runs around for a minute, only to come back and tell me we are really busy and understaffed so maybe you should just drive off. 3. So now I'm questioning life and driving off, about 5 minutes later I realized they have NOT installed all the accessories I've purchased, actually, they are nowhere in the car either. So back to the dealership. 4. So finally they take care of me, install the roof racks, fill up the gas tank and I'm on my way home 50 minutes after I got back to the dealership 3 hours after I had paid up. 5. I get home with two sets of keys, one where the battery is DEAD and the other gives a low battery sing on the dashboard... (They drove the car, detailed the car, add gas, and the salesman had picked the dead key before he went back to the shop to get the second key)... It was $5.00 at Kroger, again taking away from the experience. 6. Now my mind is running, I need to check the oil, filters, brakes etc... The tires are suspiciously low on thread. I purchased a car from a supposedly reputed dealer, I should not have to worry about this stuff on the DAY of PURCHASE. DEAR MAZDA, I love the way your cars drive, I think you have achieved the fun factor. Have recommended your cars to family (who have purchased a 2017 CX-5 on my recommendation), I hope to splurge on a Miata sometime soon because why not... I think you should drop Nelson Mazda as an authorized dealer/reseller as they do not embody the same culture, they have taken the "fun" of buying a car, the excitement from purchasing a new car and have STOMPED all over it. So long Nelson Mazda - More