We are from out of town and brought our CX-5 in for an oil change, transmission check and to repair a sticky hatch. The crew at Nelson Mazda service listened to our issues, tested the hatch, and although they weren't able to make the issue repeat, the hatch started operating correctly. They checked over the car programming, fluid levels, rotated the tires and washed the car! Awesome customer service.
I purchased my CX5 from Nelson Mazda Cool Springs and had my vehicle's fourth maintenance/service (every 5000 miles) this week. Each experience has been exceptional from the day of purchase to my recent visit. It was hard for me to give up my 2000 Mazda 626 but am so glad I upgraded last year. The friendly staff always greets me with a warm smile, answers all my questions and delivers my car in a very timely manner.
I'm a huge petrolhead and avid follows of racing series and have a racing past. Most service departments I've been to could give to farts about the subject and usually don't have the knowledge around car set up or the passion around driving. At the cool springs Mazda dealership the service department has continued to blow me away with the knowledgeable staff and the friendliness At the same time. Hard to get both. I can't remember the service guys name in particular that I'm thinking of but keep doing what you guys are doing.
The Service employees name was Adam, he was very polite and attentive to what my vehicle needed.
He went over everything that needed to be repaired and how long it would take. I also was given a rental vehicle at no cost to use overnight. The Mechanic (Caleb) was nice enough to talk with me about the repairs and also did a few extras, like put my new headlight bulbs in and went over some things that I tried to fix myself. He was very knowledgeable in his skills. I will certainly return to my Mazda Dealer every year to keep my vehicle running smoothly. Thank You so much :)
Thanks for your feedback, Chuck! We certainly don't take it lightly that you entrusted your vehicle with us. We appreciate your business and looking forward to serving you in the future (especially if if the fixes are quick and cost efficient!).
I was very pleased with the attention to detail & willingness to be certain I understood what was being done. We even discussed alternative options due to the age of my Miata and the issue of certain parts no longer being manufactured.
I was thankful they were able to take me earlier than my appt. that was for 2:00 pm since my first appt. got finished earlier. this way I was able to get to my next appt.on time thans very much and thanks for my car wash,and for coupon on the net. for the oil. thanks again Rosa
Came in for an oil change and a rattling sound when driving the car. The service was exceptional. My service advisor Pete L. went above and beyond to address my problem. Once the oil was changed, he got me and we went for a test drive to see what was going on. His insight was instrumental in resolving the issue. Pete is definitely a credit to the Nelson Mazda organization and a reason I will continue to go to Nelson Mazda for all my automotive needs.
I have been very pleased with this dealership. My purchasing experience was exceptional, and now that I have had the car in for routine maintenance I can report that the maintenance experience is exceptional also.
Their genuine conversation and customer care is indicative through their hospitality and communication throughout your timeframe of waiting for your car to be services. They don't shove 20 recommendations down your throat telling you what you need to do right now.