Nelson Mazda Cool Springs

They are amazing! They are so nice and they have wonderful cars They didn't push me to buy anything, they care about my time and make sure my payment was right were I They are so nice and they have wonderful cars They didn't push me to buy anything, they care about my time and make sure my payment was right were I needed to be. They are amazing seriously More

Repeat customer I purchased a vehicle 15 months ago. LOVED it, but needed a change. Took it back and received more than a fare trade-in amount(more than the "other gu I purchased a vehicle 15 months ago. LOVED it, but needed a change. Took it back and received more than a fare trade-in amount(more than the "other guys" offered). Customer service was top notch. It took us a few days to figure out what we wanted, yet our sales reps were more than patient with us. Would definitely recommend! More

Great car buying experience with Mark From the moment we walked in the dealership, Mark and the others at Nelson Mazda were super pleasant, helpful, knowledgeable, but never pushy. We were From the moment we walked in the dealership, Mark and the others at Nelson Mazda were super pleasant, helpful, knowledgeable, but never pushy. We weren't even there to buy a Mazda. Their non commission- based pay structure allows them to help you find the car you want, not the car that will make them the most money. Even after being there for several hours, which included a trip to another Mazda dealership in town that had the car we eventually bought, the team was extremely accommodating and we left very happy with our experience and purchase! :) More

Great place to buy I lived in Trenton, Tn and drove from there to Franklin (@220 miles) to check out a used vehicle that they had for sale. I set an appointment and the I lived in Trenton, Tn and drove from there to Franklin (@220 miles) to check out a used vehicle that they had for sale. I set an appointment and they were ready for me and had the vehicle I had scheduled to look at ready for me. As I told them, I work third shift so I needed to be expeditious as possible and I had worked the night before and had to work that night. It was a 2.5 hour drive and they made it well worth it. The staff was professional, courteous, and attentive to my needs and made the process and sell as seamless as I have ever seen at any dealer. They had the sale and the whole process done in less than 2.5 hours. I was very pleasantly surprised. I would recommend this dealership to anyone within driving distance. More

Best car buying experience ever I live in Knoxville, Tenn., and when my daughter's car was totaled in an accident, I had to find a replacement car for her quickly. I searched in th I live in Knoxville, Tenn., and when my daughter's car was totaled in an accident, I had to find a replacement car for her quickly. I searched in the Knoxville area and also online. Eventually, I discovered Nelson Mazda. My initial contact was online, and then by phone. I was so impressed by the "long distance" service and professionalism, that I drove 3 hours to look at a particular vehicle at Nelson. Everyone that I dealt with was over-the-top in customer service, honesty, and at no time did I feel pressured and irritated by their approach. I and my family will definitely be back...despite the distance. More

Car buying made easy. Mark Crowder was pleasant and easy to work with. There was no pressure to buy and he even gave us information on hotels and attractions in the area as Mark Crowder was pleasant and easy to work with. There was no pressure to buy and he even gave us information on hotels and attractions in the area as we were from out of state. This dealer had the car we were looking for at a reasonable price and the car was everything we expected it to be. A wonderful car buying experience. More

Fair, honest, and helpful Mark stuck with me through 3 hours of looking at cars and crunching numbers before I finally pulled the trigger. Both mark and Manuel were fair and ho Mark stuck with me through 3 hours of looking at cars and crunching numbers before I finally pulled the trigger. Both mark and Manuel were fair and honest throughout the entire experience and I never felt pressured. Mark was extremely helpful with both product knowledge and keeping me informed about the purchase process. Every employee I encountered was also helpful and extremely courteous. Nelson Mazda delivers a superb buying experience. More

The Right Decision JP did a great job assisting me in buying a car. His vast knowledge helped guide me to not only a smart decision financially, but also a decision I wa JP did a great job assisting me in buying a car. His vast knowledge helped guide me to not only a smart decision financially, but also a decision I was excited about. If you want a Mazda, go see JP. Patrick helped make the process of the purchase as smooth as possible. He gave me several options to choose from that he though best suited my budget. More

Top Notch Customer Service / Relaxed Buying Experience I recently purchased a used vehicle from Nelson Mazda's Cassie McCabe. I live 3+ hours away from this dealership. She went out of her way to provide m I recently purchased a used vehicle from Nelson Mazda's Cassie McCabe. I live 3+ hours away from this dealership. She went out of her way to provide me with all of the information and photos I desired. I made 90% of my buying decision based on Cassie's superior level of service. I had other dealerships and other vehicles to choose from, but Cassie locked the deal. Highly recommended! Worth the drive! More

"As Good As It Gets" My wife and I could not decide between a Legacy and Mazda 6 until we walked unto this lot. JP Carter greeted us, told us in detail about the car's te My wife and I could not decide between a Legacy and Mazda 6 until we walked unto this lot. JP Carter greeted us, told us in detail about the car's technology package. Showed us how to set up Bluetooth with iPhone and how it worked. He was very patient and knowledgeable. I drove it and it was a done deal. My wife wanted a gray instead of white. Patrick, sales manager found us one and had it delivered to his lot with no charge. The lifetime drivetrain warranty and the sporty feel of the car and both Patrick and JP is why we are happy customers! More