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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,491 reviews
July 26, 2020
I like the one price one person concept. The staff is polite and helpful. The service department is great about following up and providing information polite and helpful. The service department is great about following up and providing information More
by Chowchow8
Verified CustomerEmployees Worked With
VJ Ciesielski, Cristian Hardin, Lauren Dassinger
July 26, 2020
I had been reviewing used suvs online on car gurus, auto trader, etc. & also researched the best used SUVs for the best to buy. Mazdas were high on that list. Consumer Report has them very high on the lis trader, etc. & also researched the best used SUVs for the best to buy. Mazdas were high on that list. Consumer Report has them very high on the list also. So after finding some Mazda’s CX-5s at your business I decided to chick them out. Jordan was great at answering any questions I had. Made a decision that day to purchase my vehicle from you & I have been very happy with it. Thank you. More
by goodman.anita
Employees Worked With
Jordan Smucker
July 22, 2020
Wonderful, goes that extra mile. “ SERVICE THAT MAKES A DIFFERENCE”. Deven was and is a service to your customers. He is one of a kind and makes NELSON MA DIFFERENCE”. Deven was and is a service to your customers. He is one of a kind and makes NELSON MA More
by Pat Cobb
Employees Worked With
Devin Rogers, Phillip Bell
July 22, 2020
I really appreciate the cubs timer service I receive every time I visit the service department. I wasn’t charged for the service which was a plus. every time I visit the service department. I wasn’t charged for the service which was a plus. More
by Charlesroberts
Employees Worked With
Pete Lasalandra
July 21, 2020
Everything was great. Except the fact that the service people that took the car for a test drive were not wearing masks which basically ruins the point of not putting your customers at risk. people that took the car for a test drive were not wearing masks which basically ruins the point of not putting your customers at risk. More
by samirrah
Employees Worked With
Phillip Bell, Chaz Garrett, Jordan Smucker
July 14, 2020
Exceptional customer service from my initial visit and test drive to my final purchase including the ease of financing with Jake and Angie. Shout out to my sales expert Jacob Singelmann and finance expert test drive to my final purchase including the ease of financing with Jake and Angie. Shout out to my sales expert Jacob Singelmann and finance expert Angie Yehudah. Thanks for your patience and kindness and for making this a great experience. More
by leb929
Employees Worked With
Angie Yehudah, Jacob Singelmann
July 14, 2020
Very helpful. I like the one price one person concept. And I was drawn to a faith based business. The sales person always tried to step up in areas I struggled with such as my grasp with technology. I had And I was drawn to a faith based business. The sales person always tried to step up in areas I struggled with such as my grasp with technology. I had not purchased a new car in 12 years so much has changed. More
by Chowchow8
Employees Worked With
VJ Ciesielski, Cristian Hardin, Lauren Dassinger
July 13, 2020
My experience at Nelson was easy and I will definitely keep them in mind next time I’m in the market for a car. I got a great deal on my Mazda CX-5 and I’m happy with my choice! keep them in mind next time I’m in the market for a car. I got a great deal on my Mazda CX-5 and I’m happy with my choice! More
by melissac
Employees Worked With
VJ Ciesielski, Gerald Gardiner
July 12, 2020
I drive 2 hours to get a part fixed that was on back order. Very unhappy. A simple phone call would have been nice letting me know the part was on back order, bring in your car when we have the part. order. Very unhappy. A simple phone call would have been nice letting me know the part was on back order, bring in your car when we have the part. More
by PALLONE_ASH
Employees Worked With
Pete Lasalandra
