Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,492 reviews
June 17, 2020
Awesome service! Would recommend friends and family to come and check out Nelson Mazda. Service was great and everyone was very helpful through out the whole process. come and check out Nelson Mazda. Service was great and everyone was very helpful through out the whole process. More
by ashleydewilde
Verified Customer
June 17, 2020
I absolutely love Nelson Mazda of Cool Springs! They are professional, friendly and thorough! The environment is clean, bright and positive. I never mind going there for service! professional, friendly and thorough! The environment is clean, bright and positive. I never mind going there for service! More
by CGANDER1991
Employees Worked With
Pete Lasalandra, Devin Rogers, Cristian Hardin
June 14, 2020
All of the employees at this dealership are friendly, professional, and courteous. The service staff always greets me for my scheduled maintenance appointments and are good about offering advice and reco professional, and courteous. The service staff always greets me for my scheduled maintenance appointments and are good about offering advice and recommendations More
by MARSHA.HARVEY
Employees Worked With
Jeff...., Devin Rogers
June 13, 2020
Consistently good service Had my 60K mile tuneup done on my CX5. Efficient, comfortable waiting area, friendly staff. Negotiated with me exchanging one offer for another, for h Had my 60K mile tuneup done on my CX5. Efficient, comfortable waiting area, friendly staff. Negotiated with me exchanging one offer for another, for health care workers. More
by ZoomZoomChick
Employees Worked With
Can’t remember
June 11, 2020
I’ve never had any issues with taking my CX-5 to Nelson Mazda. They always get things done right and are always accommodating. No matter the issue, they go out of their way to resolve it. I wouldn’t trust Mazda. They always get things done right and are always accommodating. No matter the issue, they go out of their way to resolve it. I wouldn’t trust anyone else with my car. More
by bkw2y
Employees Worked With
Jeff McCann, Devin Rogers, Cristian Hardin
June 07, 2020
I wasn’t sure what was going on with my car so they ran a diagnostic test and discovered nothing! They did not charge me a thing and did not try to “sell” me anything either. Very nice! diagnostic test and discovered nothing! They did not charge me a thing and did not try to “sell” me anything either. Very nice! More
by KELLY.BAKER
Employees Worked With
Cristian Hardin
June 05, 2020
Car got fixed - can't say much else Transmission problems seem to be solved and dealer determined the issue was under warranty so I appreciate both of those things greatly. However, the Transmission problems seem to be solved and dealer determined the issue was under warranty so I appreciate both of those things greatly. However, there was zero verbal communication from the service department after the initial diagnosis for the 5 weeks the dealer had our car, even after repeated calls and voice mail messages left by me. The 5-week delay was due to COVID and completely out of their hands. My phone history indicates I tried reaching my service advisor 7 times in the month of May with questions and never reached him (usually never reached a human). Time of day didn't matter. Leaving voice mails didn't matter. Ended up needing a loaner, couldn't reach them. I ended up wanting additional work done while it was there, couldn't reach them. Thankfully they have a text message service for which they would eventually respond. That is literally the only way they would communicate with me, after giving me the initial diagnosis. The car wasn't washed and looked filthy when we picked it up despite touting a complimentary car wash as included in the service and despite me confirming with service dept (via text again) that it was ready for pickup anytime that day (it was fixed but it wasn't ready). Just awful all the way around except for the fact that they did seem to actually fix the problem which was why I was there. That said, I don't really know what they ended up doing during the fix because without any warning, the service department completely closed early the day I picked it up so someone from sales handed me my keys. I couldn't even talk to the service department the day I picked the car up. Pretty disappointed customer experience. Extenuating circumstances I am aware of are that their service department was being remodeled and, obviously, COVID19 definintely had an affect on the how long it took to get parts from Mazda warehouse in Calif. More
by BH
Employees Worked With
Devin Rogers
June 04, 2020
Great Sales Staff! Pretty easy process and they worked with us until late after hours! We just wished their was more room for negotiation but ultimately felt comfortable with our new (used) vehicles! Th with us until late after hours! We just wished their was more room for negotiation but ultimately felt comfortable with our new (used) vehicles! Thank you! More
by pwinegar36
May 29, 2020
Least stressful car buying experience I have ever had! No pressure sales. Very knowledgeable about vehicles. Took time to listen to me and what I needed in a vehicle No pressure sales. Very knowledgeable about vehicles. Took time to listen to me and what I needed in a vehicle More
by carolannogilvie
