"Very positive. Andrew was very personable and professional "
While Andrew was our contact and did an awesome job the entire team that we came into contact with were very positive and enthusiastic. We feel we got a good deal from a good team and company. Would definitely do business again and highly recommend
"Knowledgeable, friendly, and hospitable."
This was one of the friendliest sales places I've ever visited. I don't think a single person didn't ask me if I had been helped or if I needed anything. They offered plenty of helpful options to help me have peace of mind about the purchase. Andrew was relatable and very knowledgable about the different styles and advantages of each car. I was thoroughly impressed.
"Helpful and honest "
Andrew helped make buying a car easy. I was working within a pretty tight budget and he found a few cars within that budget that also had the other features I was looking for in a car. He explained everything to me step by step and was honest with me. My family has bought from Nelson Mazda Cool Springs for many years but Andrew is one of the best employees that I have personally worked with.
"Very happy with my 2016 CX-5"
I certainly enjoyed the process of purchasing my CX-5. Purchasing a new to me car is a rare experience as my last few cars had been good cars with a few years and more than 100,000 miles on them at the time I bought them, with the plan to run them until the wheels fell off, then repeat. So to make the decision to buy newer model although my 1999 sedan with only 240,000 miles was still a good car that should make it to 300,000 miles was a big deal. Andrew was very patient and helpful during a number of visits over several weeks, never pressuring me and keeping in touch between visits. He let me know when a car he thought might interest me came in, to see if I was interested. When I did finally get to the place when I was ready to bring my checkbook and choose among 3 possibilities in stock, he was very gracious and patient, answering my questions and allowing me to take the time to make the decision without any pressure. I'm enjoying my new car!
Thanks for the lower cost on my service of air filters. Not sure why my oil change & tire rotation was done to soon & no reason to why the tech did?
"A very good experience"
I just want to say that I had a very positive experience at Nelson Mazda of Cool Springs and the personnel there including the management team and especially agent, Andrew Marasco. Rather than pressure me into a sale simply to move inventory, Andrew took the time to listen to what I wanted and then proceeded to get as close as he could to what I wanted. While he showed other options, there was never any pressure to do anything that I didn't want to do. As simple as that. Angie also took the time to introduce herself to let me know she was willing to help in anyway she could. Andrew then proceeded to get me the package that was right for me. Even after the sale was done, I was impressed by Andrew's desire to help with whatever questions or concerns I had after the fact. A follow-up phone call from supervisor Angie helped reinforce the fact that this dealership means what they say about great customer service! I highly recommend this dealership.
"Best customer service "
Cassie MCCabe has been exceptional in making this one of the best customer service I’ve had buying a car. We did have take advantage of the 3 day return and Andrew helped us as well! He was there when we came to return and he helped us get the right car for us. Cassie and Andrew worked together and it’s has certainly won our loyalty to Mazda. Everyone that helped us there made this big purchase one of the best !
"Didn't plan to purchase a Mazda"
A tree fell on our med. size SUV and we were going to replace it with the exact car. My son suggested that we look at a Mazda so we went by just to please him. Wow! The entire visit was over the top. The employees welcomed us, were very knowledgeable and were passionate about their vehicles. To make a long story short...we purchased a beautiful CX-9 Mazda. We are super pleased with the performances well as all the safety features. we are so glad that our son loves Mazdas.
Other Employees Tagged:
"They truly do make you a believer!"
I have been faithfully doing business with them for well over five years and have bought 6 vehicles from them. Was their first customer. Excellent!
"Great service "
Great, friendly service, but unfortunate that I didn’t find the right car fit within their inventory. I would definitely go to them again in the future, though.