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Nelson Mazda Cool Springs

Franklin, TN

4.4
1,491 Reviews
We'll make a believer out of you!
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7104 S Springs Dr

Franklin, TN

37067

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Showing 1,491 reviews

February 05, 2020

Best Mazda Service Department in the business! As always, great customer service and a fair price. Three new tires put on my wife's Mazda CX-9 along with alignment, adjustment. Pete Lasalandra an More

by PERRY TROWBRIDGE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra, Jeff McCann
Feb 05, 2020 -

Nelson Mazda Cool Springs responded

Hello, Perry, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We're glad Pete and the rest of our team were able to help with all your automotive needs. We appreciate your loyalty!

February 02, 2020

Online used car purchase Tim Wilson was great tHroughout the entire buying experience. He has excellent customer service skills. However, checkout was a bit too long for me More

by rdparkersr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Yehudah, Tim Wilson
Feb 02, 2020 -

Nelson Mazda Cool Springs responded

We would like to thank you for sharing this review. We are glad to hear that Tim provided great service to you. We appreciate your feedback on the checking out process as it helps us grow as a dealership. We will be sharing your comments with our team. Enjoy your new vehicle!

January 29, 2020

Excellent service as usual! Definitely will be buying another car from this dealership. I like that I get a video of what is going on with my car More

by wpatton838
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra
Jan 29, 2020 -

Nelson Mazda Cool Springs responded

Hi: Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

January 29, 2020

glad Pete took care of me, as always! They always take good care of me at Nelson Mazda. Pete is great! I was very relieved when he was the one taking care of me! More

by KARENCELESTE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra
Jan 29, 2020 -

Nelson Mazda Cool Springs responded

Hi Karen, It's great to hear that Pete was able to take good care of you. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nelson Mazda Cool Springs!

January 29, 2020

Easy Breezy! Tim was a joy to work with from the start. I never felt pressured or uncomfortable at any point during the process. He's very easy to get along with a More

by nolan612
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
VJ Ciesielski, Tim Wilson
Jan 29, 2020 -

Nelson Mazda Cool Springs responded

Hi Nolan, Thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with Tim and the rest of our team. Congratulations on your new vehicle.

January 28, 2020

Oil change Nelson Mazda has been my dealer of choice for many years due to the incredible people and service. The great people at Nelson Mazda will always be co More

by jameskbain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Custer, Cassie McCabe, Pete Lasalandra, Devin Rogers
Jan 28, 2020 -

Nelson Mazda Cool Springs responded

Thank you for the kind words for our service department, James! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. We look forward to seeing you again at Nelson Mazda Cool Springs!

January 20, 2020

Nelson Mazda Cool Springs is a great dealership. The service department is first rate and I always feel welcome and comfortable. My questions are always answered and any issues I have are always address More

by CHELE1012
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
Jan 20, 2020 -

Nelson Mazda Cool Springs responded

Thank you for the excellent rating and kind words! We appreciate your repeat business. Don't hesitate to let us know if we can help with anything in the future!

January 19, 2020

Always a wonderful experience! Very helpful an informative. I feel comfortable taking my car there. I know that they care and will treat me fairly. More

by EMILYFAY
Recommend Dealer
Yes
Employees Worked With
Unsure
Jan 19, 2020 -

Nelson Mazda Cool Springs responded

Hi Emily, Thank you for taking the time to share your thoughts on working with our service department. We're glad to hear we delivered such a great experience! Thanks again for choosing Nelson Mazda Cool Springs! Nelson Mazda Cool Springs Team

January 17, 2020

Service staff is awesome. Jeff rocked it. Give that boy a raise because he’s keeping peeps coming back with his awesomeness Keep up the great work yall More

by Trumpetvinnie
Recommend Dealer
Yes
Employees Worked With
VJ Ciesielski, Jeff McCann
Jan 17, 2020 -

Nelson Mazda Cool Springs responded

Thank you for your very kind words about Jeff and the service team. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nelson Mazda Cool Springs. Thank you for being a valued customer!

January 16, 2020

The work was great, fast and efficient. They actually sent me a video to my email early. Only problem is I didn't hear anything after that until I called later in the afternoon, they told me it was ready More

by KINGJE1
Recommend Dealer
Yes
Employees Worked With
Michael Davis
Jan 16, 2020 -

Nelson Mazda Cool Springs responded

Thank you for the feedback! It's good to hear that your service was completed quickly and properly and that Michael was able to help you out.

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