Nelson Mazda Cool Springs

Sales and maintenance Even though the transmission went out the day after I bought the car; they were willing to fix it at no cost to me and for that I am truly grateful an Even though the transmission went out the day after I bought the car; they were willing to fix it at no cost to me and for that I am truly grateful and appreciative!! More

As expected. Basic service appointment. Treated professionally as always. I wasn't aware of construction of building but not any problems due to that going on. Was Basic service appointment. Treated professionally as always. I wasn't aware of construction of building but not any problems due to that going on. Was hoping to see the scheduled tech but all went well. More

The Nelson Difference This is my 6th car I have purchased from Nelson! I will never buy a car from any other dealer! The people at Nelson are what make this place different This is my 6th car I have purchased from Nelson! I will never buy a car from any other dealer! The people at Nelson are what make this place different from everywhere else. Cassie is a professional who knows how to serve her customers and find the right vehicle at the right price. She accomplishes this with great listen skills and patience. It’s not always easy dealing with us customers because we are picky and demanding! It’s not about “The Sale” at Nelson, it’s about me driving off the lot 100% very satisfied with my purchase. Cassie knocked it out of the park with this Lexus and proved once again why I am a customer for life with The Nelson Mazda Difference! More

Too expensive for a small issue! Too expensive for a small issue. Had to make several trips since parts needed to be ordered. Even on their recall, they had to order parts and had t Too expensive for a small issue. Had to make several trips since parts needed to be ordered. Even on their recall, they had to order parts and had to make additional trips and wait for parts to be delivered. More

Timely service and great customer service Even though the dealership was undergoing major renovations when I visited the dealership had set up a trailer with comfortable accommodations so I co Even though the dealership was undergoing major renovations when I visited the dealership had set up a trailer with comfortable accommodations so I could wait and do some work while my vehicle was serviced. A video was provided to me showing what had been done and what additional services were. Being recommended. My vehicle was completed when promised. Levi was very friendly and helpful answering my questions and ensured my service appointment was completed as efficiently as possible. Price was reasonable for an oil change at a dealership. Thank you. More

Helpful Everyone we met was helpful and considerate during our car purchase. We are still waiting on an answer about the missing Kia Forte tire pump kit. Everyone we met was helpful and considerate during our car purchase. We are still waiting on an answer about the missing Kia Forte tire pump kit. More

Buying New Car I came to Mazda to trade in my old car for a new Mazda. Chaz was super friendly and helpful. He answered all questions honestly and asked others on st I came to Mazda to trade in my old car for a new Mazda. Chaz was super friendly and helpful. He answered all questions honestly and asked others on staff if he didn’t know an answer. I came in to look at used cars and turns out that a new one was cheaper, which was wonderful. Everything was easy, clear, and overall, a wonderful experience. All I wish is that they would give a teacher or retired military discount. ;) More

Solid service The dealership provides solid service. The price is not the lowest, but the quality and customer service is pretty good. Place is a bit torn up, but i The dealership provides solid service. The price is not the lowest, but the quality and customer service is pretty good. Place is a bit torn up, but it is good that they’re investing in better facilities. More

Dead battery I had my car towed to service location on Sunday afternoon. I knew dealership was closed. On Monday morning i got a call from the service advisor tha I had my car towed to service location on Sunday afternoon. I knew dealership was closed. On Monday morning i got a call from the service advisor that the battery needed to be replaced which it was very quickly. I picked the car up that afternoon. More

Quick service This was the first service for my CX-9, which included an oil change and inspection. Everything was done quickly while I waited, and the price was ver This was the first service for my CX-9, which included an oil change and inspection. Everything was done quickly while I waited, and the price was very reasonable considering synthetic oil was used. Dealership is undergoing an updating but this didn't cause any problem- the temporary waiting room was comfortable and well stocked with snacks, etc. More