Nelson Mazda Cool Springs

Consistane car care! :) Very friendly service and great work on the vehicle! Looking forward to the new lobby. Everything is comfortable and clean. We have been coming for 6 Very friendly service and great work on the vehicle! Looking forward to the new lobby. Everything is comfortable and clean. We have been coming for 6 years. More

Alignment Very good job and great people to work with and the video of what they’ve completed is very helpful. They have once again been able to meet my schedul Very good job and great people to work with and the video of what they’ve completed is very helpful. They have once again been able to meet my schedule. More

Service was scheduled We were there at our appointment time and took our car in, sitting in the lobby and then being told that they don't have the part. We live an hour aw We were there at our appointment time and took our car in, sitting in the lobby and then being told that they don't have the part. We live an hour away. They did not notify us prior to the appointment that they did not have the parts of the we could reschedule. More

Over all great. I liked the phone texts connection. The temp trailer was weird, but understand with the construction. I am still waiting for a part to come in and it’s been over a week with no word. It The temp trailer was weird, but understand with the construction. I am still waiting for a part to come in and it’s been over a week with no word. It was weird to pay for a $130 diagnostic for my windshield wiper fluid not coming out and I ended up needing a $110 new wiper pump. and like I said I am still waiting for the part to come in. Thanks for asking with the survey. :-) More

Good new car buying experience Good experience, fair pricing and the sales process did not take very long. This was the 3rd car we bought from Nelson Mazda and we will buy from the Good experience, fair pricing and the sales process did not take very long. This was the 3rd car we bought from Nelson Mazda and we will buy from them in the future. More

Great service The dealer took great care to communicate while our 3 was being repaired. It took some time as parts were back ordered but they provided a loaner and The dealer took great care to communicate while our 3 was being repaired. It took some time as parts were back ordered but they provided a loaner and we knew what ro expect. Highly recommended. More

Family I will never shop for a car anywhere else. I left Nelson Mazda Cool Springs with my 4th vehicle last night! Every time I shop for a new vehicle, they I will never shop for a car anywhere else. I left Nelson Mazda Cool Springs with my 4th vehicle last night! Every time I shop for a new vehicle, they make it happen. I never feel pressured to buy.. they truly want the best for me. I have great rapport with my sales team. Cassie is amazing. She has helped me get the cars I want within my budget. I can’t thank her enough. Patrick is also great. He supports the team and gives them what they need to make the customers happy. This is my family. I love each and every one of them. Visit Nelson Mazda in Cool Springs. You will not regret it! More

Service I received an email from Nelson Mazda about $10 off service if a service appointment was made online. I made the appt online and had the service perfo I received an email from Nelson Mazda about $10 off service if a service appointment was made online. I made the appt online and had the service performed by mechanic Chris - who is GREAT. After getting home, I noticed that the $10 discount had not been applied to the service bill. It is possible that the discount was “built into” the price. If it was, this was not mentioned while sliding the charge card through. A couple days later, I tried calling service about the promotion twice during business hours and no one answered. Also, I sent an email to Devin about this; I got no response. The next day, I called again and yet again to speak with a receptionist who routed my call to service. Again, no answer. Finally, I texted my salesperson, Cassie McCabe, (GREAT conscientious employee) and asked her to have service call me which she promptly did. Someone called within minutes. I asked about the discount and was told, “I’ll have to check with my service manager to see if that’s possible and call you back.” It’s been almost a week and I’ve heard nothing. I find it odd that a Nelson service rep would have to check on a $10 discount if the email offer came from Nelson Mazda. However, I don’t know the protocol. If the discount was built into the price of the service, it might have been nice to get an email or callback saying, “This was already applied to your bill.” or “Hey we missed that. Here’s the promotional discount off your $227 service bill. This was the fourth service performed at Nelson. Overall, a good dealership. All information in this message is factually sound. More

Knowledge and Caring I have been to three Dealers - Austin, Naples and Cool Springs. By far, Nelson is the nicest, most efficient and knowledgeable of the three. Dealersh I have been to three Dealers - Austin, Naples and Cool Springs. By far, Nelson is the nicest, most efficient and knowledgeable of the three. Dealerships. More

Mazda 3 A great and very nice group of people that seem to genuinely enjoy being at work and helping the customer. No pressure and I like the upfront pricing A great and very nice group of people that seem to genuinely enjoy being at work and helping the customer. No pressure and I like the upfront pricing and non-commission sales. More