Nelson Mazda Cool Springs

Unorganized and Unprofessional Used car experience 6/21 -22/19: *arrived on a Friday to begin paperwork, hoping to minimize time that may be spent completing the "car buying" proc Used car experience 6/21 -22/19: *arrived on a Friday to begin paperwork, hoping to minimize time that may be spent completing the "car buying" process; the employee was not properly trained, very polite, but NOT trained *management fake and disengaged. there seemed to be computer issues and we were "held hostage" for hours!!!! I offered to bring my laptop inside to use. *new salesperson was struggling on all fronts with no noticeable assist from management *We sent the Marta information to the email address on the salesperson's card but the email kept kicking back. After this happened 2 - 3 times my husband called and was told the sales guy (Peyton Barnett on one form and Peyton Bennett on another form) NO LONGER WORKS THERE!!!! A courtesy call should have been made to all customers working with him. WHY DID THAT NOT HAPPEN??? *My husband sent the information to the manager as requested. 2 - 3 days pass with no response, my husband makes another call and management tells him no email has come in. My husband tells management to check AGAIN and there the email was UNOPENED!! We were doing everything we were told to do making sure timelines were met or exceeded on our end with NO REGARD to timelines on Nelson Mazda Used Sales Management end. *we indicated that we wanted the tags mailed to us. we received a call saying we can come and pick up the tags. I indicated that we wanted the tags mailed to us as indicated in the paperwork we signed. I have check marked the names that sound familiar to me during the "ordeal". I'm not looking for anyone to loose their jobs, but for the company to be better aware of what's going on down to the smallest detail. I normally end with THANKS, but not this time. WE WILL NOT BE RECOMMENDING NELSON MAZDA TO FRIENDS/FAMILY/COWORKERS/STRANGERS More

Great experience!! Very professional.. Excellent service and very professional..I would highly recommend your service Department..I have always had a great experience with all of the people Excellent service and very professional..I would highly recommend your service Department..I have always had a great experience with all of the people that are in the service Department. I liked the video that they sent me when they completed my service..They always take the time to wash my car also.. More

First Big Girl Purchase Nelson Mazda of Cool Springs was the most flawless and easy thing that I have ever done! This being my first big girl purchase, I was nervous going in Nelson Mazda of Cool Springs was the most flawless and easy thing that I have ever done! This being my first big girl purchase, I was nervous going into it. But the guys here at Nelson were absolutely amazing and made the whole car buying process so painless. They could not have done one thing any better. Will always recommend! Ron and VJ are the best! More

My car was having problems and Nelson Mazda fixed it for me. I decided to get a 2014 Mazda 3 in 2017 (I really love my Mazda three), however, in 2019, my car started to act up (my Mazda 3 told me of a battery sy I decided to get a 2014 Mazda 3 in 2017 (I really love my Mazda three), however, in 2019, my car started to act up (my Mazda 3 told me of a battery system management malfunction). I took it to Nelson Mazda, they looked at it, and they then showed me exactly what I would be paying for with the cost and replacements of parts. I really was happy they showed me what was wrong with my car! I waited for a little while for my car to get fixed, but I realized at about four PM I had some medicine to take, however, the keys to my medicine box were on my car keys, and I didn't have access to them as they needed the whole key when checking out my car. I asked if I could get my car keys back just to open my medicine box, where they let me take the keys for a moment so I could open my medicine box, and I would like to thank someone here. Ronald Mayfield, I hope you are reading this, you helped me a lot that day for getting my car keys so I could open my medicine box! Ron is a awesome guy, he was the one who got me to purchase a Mazda 3, and he is really an awesome guy! After Ron got my keys back, I waited only thirty more minutes for my car to be fixed, and she was better than ever! I had to get my brakes replaced, a new battery (specifically an I-ELOOP battery), and I think my car is running better than ever. Thank you Nelson Mazda for making my day a wonderful day! More

Excellent Service and Experience My husband and I had looked to purchase a car for our college student and started earnestly July 1. We researched and visited several dealerships. We My husband and I had looked to purchase a car for our college student and started earnestly July 1. We researched and visited several dealerships. We often saw one price and by the time we were to purchase it had almost doubled in cost. This particular day, we found the car that we were looking for and it was a painless process. We paid the stated price, got the car and my son was able to have the paint touched up as well. I am so thankful I can check this task off my already busy task list! Cassie was great and thanks also to Angie for her assistance. I would recommend this dealership to anyone who is searching for a car. More

Crossed signals I came in for a Thursday appointment after being told that an amplifier that I ordered would be in the previous Tuesday. No one knew anything about it I came in for a Thursday appointment after being told that an amplifier that I ordered would be in the previous Tuesday. No one knew anything about it, but I was told they would order it and give me a break on the $1,000 price. The amplifier was supposed to be delivered in two days. When I didn't hear anything on Saturday, I called the following Monday. The price had magically increased to $1,500 and the amplifier was on backorder, not to be in for a couple of weeks. I am still patiently waiting. More

Car purchase Everyone we worked with were excellent. The whole process went efficiently and our questions were answered quickly. The car was clean and ready when p Everyone we worked with were excellent. The whole process went efficiently and our questions were answered quickly. The car was clean and ready when promised. More

50/50 shot Car was a great purchase. paperwork with Warner was a disaster. We had to go back to sign additional papers that was not signed in a three hour proces Car was a great purchase. paperwork with Warner was a disaster. We had to go back to sign additional papers that was not signed in a three hour process. After we went back to sign the papers that "were not printed" , they had to send one of the papers that we looked through , to sign again. Very frustrating. The car broke down on my wife 3 days after the purchase. we bought "as is" , so I had it checked out. Luckily it was a dead cell in a battery. More

Satisfactory These guys do an alright job - though I have a tan interior and the door handle and center console was covered in black hand marks after last service. These guys do an alright job - though I have a tan interior and the door handle and center console was covered in black hand marks after last service. As in many dealerships, they will frequently try to get you to fix certain parts that haven’t gone bad yet - a sort of super preventative maintenance. When I have declined multiple of these, I have never had them mention the same problem still being an issue on the following service. I can only conclude that the part never actually needed fixed when they said it did - example: they said I needed new brake pads after my second service(10k miles). I declined and they have just now said I needed only the back brake pads replaced (35k miles), they said the front are still good. If you are ok with reading through some of the unnecessary repairs they recommend to you, this place is fine. More

disappointed in availability I have always liked Nelson mazda until recently. I never had a problem getting my car in to have a simple oil change- never. Today I called to see abo I have always liked Nelson mazda until recently. I never had a problem getting my car in to have a simple oil change- never. Today I called to see about getting it in for new Friday (7 days from today) and they can’t change my oil. What? I chose to drive from Clarksville to Cool Springs for service because I liked the availability and service was always speedy and dependable. Sad that I’ll have to go elsewhere. More