Nelson Mazda Cool Springs

Wonderful Experience The purchase of my Certified Pre-Owned Mazda 6 was such a great experience. Angie, Patrick, Cassie, and VJ ALL were very professional and knowledgeabl The purchase of my Certified Pre-Owned Mazda 6 was such a great experience. Angie, Patrick, Cassie, and VJ ALL were very professional and knowledgeable, but also treated me like "family." I was nervous, but by the time I drove away in my new Mazda, I was excited, happy, and thrilled to be a part of the Mazda family @ Cool Springs! I really feel like I have a new extended family--please check them out if you are in the market for a new vehicle---or if you just was friends and a good cup of coffee! More

Blackhurst A3 Had a much better experience than I thought we would. Usually hate buying a car and dealing with the salespeople and all of the back and forth. There Had a much better experience than I thought we would. Usually hate buying a car and dealing with the salespeople and all of the back and forth. There was none of that it was all straightforward. Everyone was polite, not aggressive. Just there to help us with our transaction. Very pleased with our overall experience. More

Mazda CX 5 Ty and Levi did a great job. My 23 yo daughter started the process the day before by herself and they treated her with great respect. I live out of st Ty and Levi did a great job. My 23 yo daughter started the process the day before by herself and they treated her with great respect. I live out of state, and drove two hours to make the deal, mainly because it was a fair deal and they worked so well with my daughter and made her feel like a valued customer. More

Quality Service Nice guys and they send you a video explaining what they’re doing and what they see before proceeding with any work. A little expensive but that’s to Nice guys and they send you a video explaining what they’re doing and what they see before proceeding with any work. A little expensive but that’s to be expected from a dealership. Will definitely use them again. More

Great dealership I have bought several vehicles from this dealership. Professional, honest and friendly. Also has great Christian values. Love my new CX-5!! Love the I have bought several vehicles from this dealership. Professional, honest and friendly. Also has great Christian values. Love my new CX-5!! Love the color!! More

AMAZING EXPERIENCE!!! From beginning to end this experience was absolutely amazing!!! Ty was truly great with every step, and even VJ IN the finance department made the exp From beginning to end this experience was absolutely amazing!!! Ty was truly great with every step, and even VJ IN the finance department made the experience one to remember not regret!! They all worked with me and never push me past my budget!! Loving my new Mazda CX3, and would definitely go back for my next car!! THANK YOU!! More

Phil Bell restores my trust. Phillip Bell was a great salesmen. He told me that they were not on commission and it was about having a great time buying a car. He was right. The pr Phillip Bell was a great salesmen. He told me that they were not on commission and it was about having a great time buying a car. He was right. The process was painless then my last experience buying a car from another dealership. The sales managers Cody and Patrick were great. So come buy a car from Phillip Bell and Nelson Mazda on CoolSprings, Franklin TN. I hope this will continue past the sale. Thanks to all. Paul Cookson More

Car buying exp good, service, not so much There were some things that needed fixed and the maint dept drug their feet in getting it done- just feel like things could have been handled in a bet There were some things that needed fixed and the maint dept drug their feet in getting it done- just feel like things could have been handled in a better way More

Extremely friendly and knowledgeable staff Very friendly and knowledgeable staff. I enjoyed a cup Of green tea and did not have wait very long for someone to help me with my enquiry! Very friendly and knowledgeable staff. I enjoyed a cup Of green tea and did not have wait very long for someone to help me with my enquiry! More

Sales The new car was not completely full of oil, not drastically low but not st the mark. This would make me think twice about future service. The new car was not completely full of oil, not drastically low but not st the mark. This would make me think twice about future service. More