Nelson Mazda Murfreesboro

Very typical car dealer I had hopes this experience would be different than every other car dealer experience but I was very disappointed. The sales manager came over and exp I had hopes this experience would be different than every other car dealer experience but I was very disappointed. The sales manager came over and explained that the salesman doesn't get commission and they just want us to have a good experience. We found a car we wanted and the price was fair. They have no haggle pricing. Then came time to talk about our trade in. We traded in a 2009 Toyota Corolla XLE which had 181,000 miles. It certainly wasn't perfect but was in overall good condition. No body damage, no cracked glass, no torn seats or carpet stains, no mismatched wheels or tires and it ran and drove fine. The salesman came back with a print out showing that the Corolla's Kelly Blue Book trade in value was $400!!! He said they could give us more like $1500 though, both of which made me see red. I advised him that I just looked up the trade in value on KBB 2 days before & it was $2329. He said we could look it up together which we did. When he got to the condition, he said he determined it was in "Fair"condition which is the lowest rating. I advised I understood it wasn't in "Excellent" or even "Very Good" condition which are the top 2, but it was in "Good" condition which is 1 step up from "Fair". I just about lost my mind! He said he could check with the mgr. Then the salesman & mgr start heading out to the car without saying anything to me. I invited myself & went out with them. The mgr was closely inspecting everything, pulling on the edges of the bumper covers, etc. Then he was looking at the windshield seals & asked if the windshield had been replaced(as if that would decrease the value). I informed him that it had not & still had the Toyota logo in the corner. I went for a ride with the mgr who just kept blaming KBB for the low value saying they're very conservative. I kept pointing out that it was the people at the dealership who decided incorrectly that the car was in "Fair"condition, but he kept ignoring what I was saying. When we got back, he asked the typical dealer question, "What are you trying to accomplish?" I told him to just give me $2500 for the trade in & we could make a deal. He went back to his desk & came back with an offer of $2350 for the trade in saying he had to "override the system". We already had our own financing. We completed the deal, but not without having to watch their every move & call them out when they were trying to rip us off on the trade in. Makes me feel sorry for people who go there or any dealer & don't know much about cars or don't research their trade in value. Be very careful! They'll take advantage of you if you let them. More

amazing Kevin was very helpful and he made the purchase go smoothly. I left with a car that I love and he made my situation more pleasant. Kevin was very helpful and he made the purchase go smoothly. I left with a car that I love and he made my situation more pleasant. More

Maintenance Extremely satisfied with entire experience, greeted at door within seconds of arriving. Friendly answers to all my concerns and questions regarding Extremely satisfied with entire experience, greeted at door within seconds of arriving. Friendly answers to all my concerns and questions regarding service recommendations. I’m impressed with the inspection video which is sent to your email within minutes, including any items beyond routine care. Informed female consumer so thanks Nelson Mazda Murfreesboro Tn. This will be my go to in the future for my 2017 Mazda CX-5. Great professional staff !!! More

Recall service Mazda very respectful of my reservation time. They told me the inspection would take approximately an hour and it was under an hour. Very efficient s Mazda very respectful of my reservation time. They told me the inspection would take approximately an hour and it was under an hour. Very efficient service and knowledgeable representatives. More

Outstanding Service, Courteous & Professional...!!!! My visit at your Murfreesboro location was quite pleasant. I was in and out in a short time period and the customer waiting area was quite nice. My visit at your Murfreesboro location was quite pleasant. I was in and out in a short time period and the customer waiting area was quite nice. More

Elijah Taylor I recommend the Mazda product and Sales rep, Elijah Taylor, great and great. Ben M in finance ruined the whole experience because he threw a tantrum w I recommend the Mazda product and Sales rep, Elijah Taylor, great and great. Ben M in finance ruined the whole experience because he threw a tantrum when I did not wish to hear and or purchase extended warranty product. To the point of demanding why I would not listen to his whole sales pitch and confronting my spouse as to why she would not say anything. He has issues but I am choosing to give Elijah the 5 stars he deserves. The other guy is creepy and should never be left alone with customers. More

Expectations Exceeded Carol, my wife, and I stopped at the Nelson Mazda on Fortress Blvd to look at a family vehicle. We worked with Tommy Duncan who listened to our needs Carol, my wife, and I stopped at the Nelson Mazda on Fortress Blvd to look at a family vehicle. We worked with Tommy Duncan who listened to our needs and concerns and provided options within our means. He understood what was important to us and what was not. By the end of the week we walked out proud owners of a new Mazda CX-5. Hands down the best experience we have ever had purchasing a car. We credit Tommy Duncan for that and would recommend anyone who is in the market for a vehicle to stop by Nelson Mazda of Murfreesboro and ask for Tommy Duncan! More

I took my CX-5 in for a minor repair. Lonnie Stevens and the rest of the service staff were professional and friendly. I knew from talking to Lonnie that he was someone I could trust. I co Lonnie Stevens and the rest of the service staff were professional and friendly. I knew from talking to Lonnie that he was someone I could trust. I couldn't be happier with the service I received, and I will be recommending this location to my friends. More

Tommy is the best! So understanding and helped in anyway he could! So patient! We were there for hours and he never seemed frustrated or impatient. Would go back strict So understanding and helped in anyway he could! So patient! We were there for hours and he never seemed frustrated or impatient. Would go back strictly becuse of him. More

Wonderful Experience I thought customer service was a thing of the past until I walked into Nelson Mazda in Murfreesboro. I was treated like a member of their family. Tom I thought customer service was a thing of the past until I walked into Nelson Mazda in Murfreesboro. I was treated like a member of their family. Tommy Duncan was absolutely great to work with. He listened to what I wanted and got me the perfect car. Randy gave me a great deal and treated me like a king. Trey in finance also was a pleasure to work with. If you want a great car and an even better Car buying experience go to Nelson Mazda! More