About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Nelson Mazda Murfreesboro - Service Center

4.3

21 Lifetime Service Reviews

1214 Fortress Blvd, Murfreesboro, Tennessee 37128

21 Reviews of Nelson Mazda Murfreesboro - Service Center

Sort by Write a review
November 09, 2018

"I took my CX-5 in for a minor repair. "

- Familyman29

Lonnie Stevens and the rest of the service staff were professional and friendly. I knew from talking to Lonnie that he was someone I could trust. I couldn't be happier with the service I received, and I will be recommending this location to my friends.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Zach Puckett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Lonnie Stevens
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 29, 2018

"Poor Experience - Service Dept"

- marcar524

I brought my 2016 Mazda 3 to Nelson Mazda for servicing on three occasions. The first, an oil change, was scheduled to take 1 hour so I chose to stay at the dealership. After an hour and a half I complained and was told it was almost ready. Naturally, it was not finished for another hour, so I ended up spending a total of two and a half hours on a scheduled oil change. The second time I brought my car in for a recall on the emergency brake. Everything seemed to go fine until two days later I engaged the e-brake to find it had lost almost all tension. The remaining tension in the brake was engaging whether I had pulled the brake or not, meaning that while driving my e-brake pads were grabbing slightly. I was told this was exactly what the recall was meant to repair, and had to bring it back into the shop to have them re-fix the issue their initial work had caused. Finally, the third time I brought it in was to repair my front brakes which had worn down. The technicians replaced the pads and everything worked fine for several months before I noticed shaking through my steering wheel on braking. Upon taking it to another repair facility I was told that Mazda had not balanced the calipers after installing new pads. This has caused my new pads to completely wear down already and needed to be replaced again (which I had the other repair company do). I've complained several times to various people at Nelson Mazda about all of these issues. I can say confidently that I'll never take my car back to be serviced at this dealer. For recalls even if I have to drive way out of town to a different dealership it will be worth it to keep these folks away from my car. Its not worth the time or money I've spent fixing issues because this service department cant handle basic repairs.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Sep 04, 2018 -

Nelson Mazda Murfreesboro responded

Thank you for your honest feedback of our company. We certainly will use this for training and conversations moving forward. We understand that our General Manager, Randy Dismang, has spoken with you in an attempt to resolve your must recent issues. If there is anything we can do to help in the future or if we can work to resolve current issues, please reach out to Randy again. Thank you!

June 17, 2017

"Quick service"

- Mazdalady2011

Traveling and needed quick oil change that I had not realized I needed. Called and got appointment when I needed it. I have used Nelson Mazda for all my oil changes.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
David Chol, Oren Leston
March 10, 2017

"Nelson Mazda stays true too their word."

- Linda Schwarzmeier

When I bought my 2010 Mazda 3 at Nelson Mazda they promised they would be the one dealership that would never take advantage of me if I continued to have it serviced with them and indeed 7 years later they continue to service my 2010 Mazda 3, it also has been the best car I've ever owed, no problems with it at all, I will continue to but Mazda's!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Daninalle
March 01, 2017

"Nelson Mazda Antioch"

- dkay

I have purchased 5 new vehicles from Nelson Mazda Antioch. The sales people are superb and the service department is on top of everything and, in addition to offering top-notch service, are willing to answer any questions I have. I will purchase from this dealership again if I am in the market for another vehicle and will always take my Mazdas (I have 2) there for service.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Eron Hatchett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Elijah Taylor
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Steve Restivo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Service department Tom Crosnoe and the young lady whose name escapes me right now. , Nobody Nobody
February 07, 2017

"Great customer service in the area"

- Hey

I believe in keeping business in the area and Nelson Mazda is one of the places I have dealt with in the last 16 years

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tom Chanthavong
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 09, 2016

"Extremely knowledgeable and helpful"

- Lisa72465

We were having my vehicle serviced yesterday, and decided while we were waiting to go look at the used cars. We had no intention of buying another vehicle. This was just something to kill a little time. Alisa Jordan was so helpful and knowledgeable about the vehicles we were interested in. Although we did not find our perfect next automobile yesterday, Alisa assured us that she will be on the lookout for any potential matches meeting our criteria. Here it is the next day, and she has already informed us of a possible match! Wow! She is on it! I am confident that she will find our perfect next vehicle, whenever that may be.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Alisa Jordan
October 08, 2016

"Great customer service!"

- Momof2

Everyone at this dealership was very friendly and helpful. Thank you for taking the time to listen to me and making me feel at home. They took great care of my CX9! Will be back for future service needs!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Danielle
October 08, 2016

"Best service department "

- tksneed

This dealer has the best service department in the middle TN area. Friendly, knowledgeable, reasonable and reliable. The only people I trust with my vehicles.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Alan and Danielle
June 16, 2016

"I live in NYC"

- Kamoli826

This Mazda service center is great! People are nice and my service advisor was great with us. His name is Allen. He was very understanding and very considerate to our concerns! I just wish you guys were in NY! This place is just great!!!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Allen M.
1
1 - 10 of 21 results