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Nelson Mazda Murfreesboro

Murfreesboro, TN

4.8
1,241 Reviews

1214 Fortress Blvd

Murfreesboro, TN

37128

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1,241 Reviews of Nelson Mazda Murfreesboro

February 14, 2021

Nelson Mazda was excellent. They took care of my issues and were very professional. Ellen was my mechanic. Zach and Joseph were my service associates. They each deserve a raise. More

by ANANIAS.ANDERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Puckett, Joseph Bican
Feb 15, 2021 -

Nelson Mazda Murfreesboro responded

Ananias, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Ellen, Zach, and Jospeh here at Nelson Mazda Murfreesboro.

February 12, 2021

Things went smoothly and the process went very well. We are very happy with our new vehicle. John did a great job. We had an install after purchase that also went well though it did take longer than I was More

by jasonb159
Recommend Dealer
Yes
Employees Worked With
Joseph Leming, John Pate
Feb 12, 2021 -

Nelson Mazda Murfreesboro responded

Thank you so much for your kind words for John, and for taking the time to leave us this wonderful feedback!

February 12, 2021

Inspection of the vehicle quality was not even fair; although I appreciate the company locating a vehicle. There was time to clean but was not clean. Signs of a team resting on lorales and going through More

by culk05
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Leming, Katherine Frantz
Feb 12, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

Feb 28, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

February 09, 2021

Great effort, great care, kindness, and attention to detail! They always go the extra mile to make us feel appreciated and valued. There is great value at Nelson Mazda Murfreesboro service. Whether it’s More

by PredZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Stevens, Zach Puckett
Feb 09, 2021 -

Nelson Mazda Murfreesboro responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nelson Mazda Murfreesboro.

February 01, 2021

The service Department is horrible. Every time I have ever been in there, I leave out w/more issues than what I walked in with. More

by Bingo
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Lonnie Stevens, Zach Puckett
Feb 01, 2021 -

Nelson Mazda Murfreesboro responded

Good afternoon. I am sorry to hear about the experience you have had with our service department. This is not our intention! Please allow me the opportunity to speak with you about the issues you have experienced and see if I may be able to come up with a solution that would be acceptable to you. You may reach me at 615-473-0386. This is my cell phone and look forward to the opportunity to assist. Best regards, Randy Dismang

January 31, 2021

Friendly, knowledgeable staff, no hassle buying experience, and the price was right. The dealership was clean, and all virus protocols were observed. We drove up from north Alabama for the purchase More

by DP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Spraggins, Joseph Leming
Feb 01, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 29, 2021

Great vehicles to choose from at great prices. Friendly staff and wonderful showroom. I will definitely buy here again and would recommend Nelson Mazda to others. More

by dolesjohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Taylor, Lonnie Stevens, Randy Dismang, Andy Evinger, John Pate
Jan 30, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for sharing your experience with us, John! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

January 28, 2021

I actually had an enjoyable experience buying a car! That should say it all. I feel like I made a friend. Liz was incredibly knowledgeable, and took as much time as needed to help find me the perfect car. I More

by pbaswell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Roche
Jan 28, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for taking the time to share your feedback with us. Liz and our team work hard to make sure our guests have an exceptional experience. It is wonderful to hear that she matched you up with the "perfect car". We will share your comments with our team, and we look forward to working with you again.

January 25, 2021

Zach and the team always try their best to take care of our needs when it comes to the vehicle. Although we’ve had multiple issues repaired with no resolve. Hopefully this last repair will. Nelson is alway More

by JASON.K.GRAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Puckett
Jan 25, 2021 -

Nelson Mazda Murfreesboro responded

Thank you, Jason, we are very happy to hear that Zach and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 24, 2021

Very happy costumer. My first experience buying a car at a dealership. Everything went great and I had a good experience. Thank you.You made this easy and took a lot of stress out of it. Friendly staff and More

by dawnclemenstrue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
Jan 25, 2021 -

Nelson Mazda Murfreesboro responded

Thanks for your feedback on your recent visit to Nelson Mazda Murfreesboro. We're glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

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