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Nelson Mazda Murfreesboro

Murfreesboro, TN

4.8
1,241 Reviews

1214 Fortress Blvd

Murfreesboro, TN

37128

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1,241 Reviews of Nelson Mazda Murfreesboro

December 07, 2020

Great service! My service appointment was handled well. Very nice and hospitable! The service was fast and the video check was appreciated. Thank you again! More

by cj41379
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsey Notgrass, Lonnie Stevens, Zach Puckett, Allen Morse
Dec 07, 2020 -

Nelson Mazda Murfreesboro responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 06, 2020

Love that we were able to look to at the cars on the lot without any pressure. When we were ready Katherine was ready and available to assist us. More

by KMbowman18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Leming, Katherine Frantz
Dec 06, 2020 -

Nelson Mazda Murfreesboro responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Congratulations on your new vehicle!

December 02, 2020

Hate this dealership. Worst car I’ve ever had. Never again will buy a Mazda or any vehicle from Mazda Murfreesboro. One service dude was awful. If you want details, you can call me. More

by KATLYN_HUTCHINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lonnie Stevens, Zach Puckett
Dec 02, 2020 -

Nelson Mazda Murfreesboro responded

I am sorry to hear you have not had a good experience with your car or our dealership. Our top priority is your satisfaction. Please feel free to reach out to me personally to discuss your issues. My cell phone is 615-473-0386 and my email is rdismang@nelsonmazda.com. Thank you in advance for your communication and allowing us the opportunity to address your problem. Kind regards, Randy Dismang GM

Dec 16, 2020 -

Nelson Mazda Murfreesboro responded

We are so sorry to hear you have not had a good experience with your car or our dealership. Our top priority is your satisfaction. Please feel free to reach out to us directly to discuss your issues. Thank you in advance for your communication and allowing us the opportunity to address your problem.

December 01, 2020

The team always is friendly and are attentive. I recently moved and decided to drive vs fly to get service from my favorite Mazda team. Maybe it's a southern thang. I haven't been able to find a team who can More

by mnwilson1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsey Notgrass, Lonnie Stevens, Zach Puckett, Allen Morse
Dec 02, 2020 -

Nelson Mazda Murfreesboro responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you returned to Nelson Mazda Murfreesboro even after your recent move. Please don't hesitate to reach out if you need anything else!

November 30, 2020

Thank you for being able to fit me in on such short notice. Very helpful and knowledgeable team. Service was fast and car wash was a nice bonus More

by akc3743
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Stevens
Nov 30, 2020 -

Nelson Mazda Murfreesboro responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nelson Mazda Murfreesboro.

November 29, 2020

My advisor was very helpful and thorough and very easy to work with. I would not hesitate going back to that dealership for any service I may need in the future More

by MXS56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph
Nov 29, 2020 -

Nelson Mazda Murfreesboro responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nelson Mazda Murfreesboro, we look forward to having you as one of our valued customers for many more years to come!

November 27, 2020

Very speedy service I don’t remember who I dealt with but everyone was very helpful and made sure I understood all they had done to my car. More

by cindy.carter39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Stevens, Zach Puckett, Allen Morse
Nov 29, 2020 -

Nelson Mazda Murfreesboro responded

Thank you, Cindy, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 24, 2020

Best car buying experience ever!!Cannot say enough good Best car buying experience ever!! Cannot say enough good things about Nelson Mazda Murfreesboro! They truly value their customers and treat you like More

by Marie148
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Dismang, Josh Hernandez
Nov 24, 2020 -

Nelson Mazda Murfreesboro responded

Thank you for your very kind review, Marie. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nelson Mazda Murfreesboro. We hope you enjoy your new car, Marie!

November 23, 2020

Conner was very helpful and knowledgeable. I like the fact that there is no haggling and no going back and forth between the salesman and manager. More

by beschiltz
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Taylor, Connor Anderson
Nov 24, 2020 -

Nelson Mazda Murfreesboro responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Connor to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

November 22, 2020

Wiper replaced with less quality wipers. I had to come back so it can be replaced with a better one. It was a 45 min drive one way and I had to take off time from work. However Lonnie was accommodating an More

by mmelanietorre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Stevens
Nov 22, 2020 -

Nelson Mazda Murfreesboro responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience and apologize that you had to make a return visit. We will share your comments with our team, and we look forward to working with you again.

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