Nelson Mazda Murfreesboro

Always a pleasure. I was there for a small recall, and it was fast, and tho’ I’d walked to Starbucks, they knew when I was back in the waiting room without me even telling them. I like their text updates. Th was fast, and tho’ I’d walked to Starbucks, they knew when I was back in the waiting room without me even telling them. I like their text updates. The only thing I wish I’d know on this visit was that fixing this particular issue would involve disconnecting the power and erase my seat settings. My fiancé moved my seat and I couldn’t get it back! Still a great experience. More

Excellent service, they really think about the customers. I loved the attention and accommodation, I am going to be recommending anyone who has a Mazda to go over there. I loved the attention and accommodation, I am going to be recommending anyone who has a Mazda to go over there. More

Great service, Kerry helped me throughout the whole process and was always there patiently addressing my needs. I felt prioritized and well taken care of and glad I purchased used at Nelson Mazda. process and was always there patiently addressing my needs. I felt prioritized and well taken care of and glad I purchased used at Nelson Mazda. More

Very pleased in working with Daniel in Sales. Not impressed once it elevated to Team Lead level. Lot to be desired in managerial skills, recommend Customer service training. impressed once it elevated to Team Lead level. Lot to be desired in managerial skills, recommend Customer service training. More

Conner was extremely nice and very helpful. He followed through on every detail and I was very happy with the entire transaction. I would gladly refer this dealership. through on every detail and I was very happy with the entire transaction. I would gladly refer this dealership. More

Went to pick up my car for the second time, none of the issues were addressed. The damage they caused to the safety of my vehicle was not fixed and Zach lied to my face with no empathy in an argumentative issues were addressed. The damage they caused to the safety of my vehicle was not fixed and Zach lied to my face with no empathy in an argumentative tone saying that the creaking from the front end when pressure is applied to the axle which didn't start until after the first service was caused by a gasket on the catalytic converter. Even I knew this was bull and have since spoken to 3 mechanics I know and trust, one of which has been a mechanic for 35 years, and they all laughed when I told them this and immediately said no, that's crap. Also, this incompetent employee who is horrible at customer service did not notify me when my car was done for over a week and had the lack of social care to not even bother putting a mask on during my entire 30 minutes there in the midst of covid. This service department and this employee in particular are a joke. More

I’m happy with the service I received from this dealership other than the fact it took two hours for an oil change, even with an appointment. dealership other than the fact it took two hours for an oil change, even with an appointment. More

Every single person who I came in contact with was very nice and helpful. No haggling and Daniel was the best person to go to for questions! nice and helpful. No haggling and Daniel was the best person to go to for questions! More

The dealer has negated the need for a financial manager. The sales consultants do it all, which saves quite a bit of time and makes for a seamless transition. Gone are the days of spending half a day at a The sales consultants do it all, which saves quite a bit of time and makes for a seamless transition. Gone are the days of spending half a day at a dealership unless you are testing several different vehicles, of course More

Everything was great but on my last appointment for a oil change and tire rotation took approximately 2 1/2 hours which I thought was excessive. change and tire rotation took approximately 2 1/2 hours which I thought was excessive. More