Nelson Mazda Murfreesboro

The dealership was fine, but after giving a much higher rating, I'm reducing it to one star due to their rating system that is constantly harassing. My service was months ago and a review was already creat rating, I'm reducing it to one star due to their rating system that is constantly harassing. My service was months ago and a review was already created, but since then I've received several texts, emails, and calls. Guys, this is getting ridiculous... I've never had to block a dealership before. More

I've never really been impressed by a car dealership (whether in sales or service) before but this was an amazing experience. Lonnie Stevens in Service was truly incredible and so helpful. He kept me up (whether in sales or service) before but this was an amazing experience. Lonnie Stevens in Service was truly incredible and so helpful. He kept me updated every step of the way, and got me in a rental car for free when it ended up taking longer. I also really appreciate the video from the technician explaining what was wrong. Will be sure to go back to this dealer for anything else my Mazda ever needs. More

The salesman made the sale and we legit never heard from him again..He did bring us the car out on his day off and we were grateful for that, but it took two days to make that happen after our car was ready him again..He did bring us the car out on his day off and we were grateful for that, but it took two days to make that happen after our car was ready for pick up..I just think keeping the customer informed is most important and building the relationship. We feel Tevin made the sale and that was it.. More

First time I ever bought a car without negotiating. Very different experience for me but also very enjoyable. Sadie was great to work with. Probably would not have bought if it wasnt for her. different experience for me but also very enjoyable. Sadie was great to work with. Probably would not have bought if it wasnt for her. More

Great experience all the way around. I took my youngest son to buy his first car. With our other 5 kids before, the buying experience at other dealerships varied from miserable to good, but our experience son to buy his first car. With our other 5 kids before, the buying experience at other dealerships varied from miserable to good, but our experience here was very enjoyable. Our sales lady was Deah, and she was genuine, friendly, knowledgeable, helpful and proficient. I would certainly recommend her based on my experience. More

The dealership was very nice and found the issue quickly. The car was fixed within a decent amount of time and we have had no issues with it. I feel that the issue should have been covered under my warranty The car was fixed within a decent amount of time and we have had no issues with it. I feel that the issue should have been covered under my warranty and I am pretty disappointed in Mazda for that. More

I had a great experience working with Gary DeMarco. I went to the dealership and he came up with a contract that included my trade in vehicle. 2 days later the alternator went out in my trade in. He work went to the dealership and he came up with a contract that included my trade in vehicle. 2 days later the alternator went out in my trade in. He worked with me by picking me up at my home and even gave me a very reasonable return on my trade in vehicle despite the unexpected repairs that needed to be made. He was very thorough in showing me how all the new features of my vehicle worked. I am a satisfied customer and will return with my future buying needs. More

After researching a vehicle purchase and visiting several dealerships for the past six months, we found the right car (Mazda CX5), the right dealer (Nelson Mazda), and the right salesperson (Deah Williams). dealerships for the past six months, we found the right car (Mazda CX5), the right dealer (Nelson Mazda), and the right salesperson (Deah Williams). It was a great experience, and I love my new car More

Sean was very responsive via text, calls and video. He replaced the car from Cool Springs on his day off. He worked through several options to make the right deal for our financial situation. replaced the car from Cool Springs on his day off. He worked through several options to make the right deal for our financial situation. More

Excellent service and attention to detail. Video service is a great idea. Excellent communication from start to finish. Car wash at the end was a nice perk. is a great idea. Excellent communication from start to finish. Car wash at the end was a nice perk. More