Nelson Mazda Norman

Very satisfied. Clearly customer service is a focus for Reynolds Mazda from sales to finance to service! Not enough words to praise Sandra Saunders! Always take her a Clearly customer service is a focus for Reynolds Mazda from sales to finance to service! Not enough words to praise Sandra Saunders! Always take her advice! More

Great salesman!!! JT was so helpful and honest with us in helping us pick out a used car. I would reccomend him to everyone!! Franco was also very helpful and nice! JT was so helpful and honest with us in helping us pick out a used car. I would reccomend him to everyone!! Franco was also very helpful and nice! More

Excellent service all around I called about an oil change and found out my first one was free since I bought the car from there which was awesome! Got scheduled the same day went I called about an oil change and found out my first one was free since I bought the car from there which was awesome! Got scheduled the same day went in and customer service was great! Not only did they change my oil but rotated my tires and fixed a recall on my car that I didn't even know was there. I will never go anywhere else. More

Total Lack of Professionalism The finance officer here got my SSN and other details and never called back to let me know if I'm eligible for a loan. If i'm not eligible they should The finance officer here got my SSN and other details and never called back to let me know if I'm eligible for a loan. If i'm not eligible they should have gotten back to me to let me know that. Total lack of professionalism. I did buy a car. But from another dealer. They just lost a customer and possibly few more to whom I would strongly recommend not going to Reynolds. More

purchase and oil changes I enjoyed the experience of not only the purchase of my new vehicle but the oil changes that are included with the purchase as well. The dealership w I enjoyed the experience of not only the purchase of my new vehicle but the oil changes that are included with the purchase as well. The dealership was able to work a deal, be straightforward, and get everything taken care of quickly. I was actually going to purchase a used, less expensive car from another dealership but after telling me we had a deal and I would be in and out, they gave me the run around. I decided to go ahead and get what I really wanted and landed at Reynolds. Again, the salesperson and staff made things easy and quick. My salesman even drove the other car back to the previous dealership for me. Oil changes were included for 2 years and I have been twice so far. The scheduling is quick and easy. The hours are flexible and the staff is friendly. Overall, a pleasant experience. More

Totaled car replacement I totaled my dream car only 7 months after I bought it. When we originally came in we were not ready to purchase secondary to ins issues. Martin was s I totaled my dream car only 7 months after I bought it. When we originally came in we were not ready to purchase secondary to ins issues. Martin was so patient with us and told us everything we needed to know regarding the Mazda 3. Even took us on a test drive knowing we weren't close to buying yet. He stayed in touch until my car was paid off and set a time to meet as soon as we were ready. The buying process was quick and simple. No hassle at all. Sean in financing was so friendly and gave us a ton of info in the best options for us. Highly recommend this dealership. It was a painless experience. :-) More

High Recommendation We like to "deal" and we felt like we were successful, thanks to Steve Adams. We pushed, and he hung in there with us like a champ. Truthfully felt We like to "deal" and we felt like we were successful, thanks to Steve Adams. We pushed, and he hung in there with us like a champ. Truthfully felt like he wanted us to be happy and he always goes the extra mile to make sure we are satisfied and happy. Both Steve and Sean are very knowledgeable and answered every question. I would not hesitate to contact them if I had a question. More

Amazing experience This dealership is amazing, They searched the suv I was really looking for and the most importan Jorge dont force me to take a car that i dont want This dealership is amazing, They searched the suv I was really looking for and the most importan Jorge dont force me to take a car that i dont want More

great service It was easy to get a deal done. No high-pressure garbage just straight dealing. Service department is the main thing that brought me back to Reynolds. It was easy to get a deal done. No high-pressure garbage just straight dealing. Service department is the main thing that brought me back to Reynolds. Thank you David, Sandra and Joe. John C. More

One of the easiest car deals ever James Tippett came into the yard after having seen us looking at new cars. We could not find the one we were looking for so he started searching files James Tippett came into the yard after having seen us looking at new cars. We could not find the one we were looking for so he started searching files. Sure enough he found it very quickly. After a short talk we took it for a test drive. He spoke of the benefits of that particular model and went over the operation of the vehicle. The car was GREAT and so was James Tippett. I what seemed liked only minutes we were on our way home with our new Mazda CX3. THANK YOU MR. TIPPETT you are now one of my favorite people. Good luck to you and your family. Sincerely, Reita Easley More