Nelson Nissan in Broken Arrow

Purchased Altima in 2016. 1N4AL3AP4GC167095 Tired of hearing the same noise every day. Pleasant purchase experience. Started get a rattling noise when first started for ab 1N4AL3AP4GC167095 Tired of hearing the same noise every day. Pleasant purchase experience. Started get a rattling noise when first started for about a minute. Had in for regular service and asked for this to be checked. This was on more than one or two occasion. I asked the service advisor about this & he explained that during routine service the person does not check the item enquired. Just the regular maintenance of oil - filter etc.. This explains why it was never checked during service. But, there were no notes made of the complaint. Left the vehicle. Picked up & I was told it did not make the sound when started for them. They did find a broken weld at Catalytic Converter heat shield. They explained this would cost around 1200.00 to correct. They could not make the repair. ( spot weld ). Only replace the part. Heat shield is part of the converter. Took to muffler place in Tulsa. Welded . No Charge. Took less than 5 minutes. Tipped him 20.00. Did that fix the problem? No. The response from the service advisor was just have to wait, " it's under warranty" . It makes this noise 99% of every morning start-up. I am sure this is heat related in an exhaust area. Noise slowly dissipates after heat. Does not make the noise if turned off & restarted. During aftermath of Covid ran over a dear. Literally, it had been hit and was laying across road. It was at night. Brought in the next day to have someone do a visual check underneath for damage. This is where I purchased the Altima. I was told they were completely booked on appointments couple week. I could make appointment or take to a Same Day Auto Repair to check. Did this. Took to where I get my other vehicle's serviced. They are on it if you just need regular PM servicing. More

Our 3rd car buying with the help of Grant. That should be enough said. If you want a salesman who is not only personable but honest too, ask for Grant. You won’t be disappointed! That should be enough said. If you want a salesman who is not only personable but honest too, ask for Grant. You won’t be disappointed! More

By far my worst car buying experience. In the beginning everything looked promising. Then quickly went down hill. They are a “no haggling” dealership. They low balled my trade in value, bu In the beginning everything looked promising. Then quickly went down hill. They are a “no haggling” dealership. They low balled my trade in value, but was able to talk them into adding $500 to it. They didn’t have the vehicle I wanted but was told it would be in in the beginning of March. I live 45 minutes away and after submitting my application online I was asked to come in the next day and sign paperwork. I drove the 45 minutes to be told the vin is not in the system and we couldn’t do the paperwork. But was told once the vin is in the system we can sign paperwork. Reached out to my salesperson a couple days later asking a couple questions. Was told they would look into it. Did hear from my salesperson, a day later, asking me if I wanted a different color. I did not want a different color but asked if they had the answer to my questions. I was told no but would find out and let me know. The following day came and still hadn’t had the questions I asked answered. So I reach out to the salesperson letting them know that I understand they have other customers but would like to request a new salesperson and they can have a manager contact me. I received a call a few moments later from a manager who answered all my questions and more. He stated that the vin was in the system and I could come in the next day to sign paperwork. The following day I called and spoke with the manager asking what would be a good time to come up and sign paperwork. He advised me that the vehicle needs to be on the lot before I can sign paperwork. Also advised me that rates were going to change at the beginning of the month and would try and find a vehicle, so would call me back. Waited around my house that Saturday waiting on a phone call. Called back around 4:30, no answer, never received a call back. The following Monday still hadn’t heard anything so made a phone call at noon. Was told they got busy Saturday, which is understandable. I let the manager know since we didn’t hear from him Saturday we went to a local dealership and also they offered more for my trade in. His attitude quickly changed and told me to go buy from them He asked why we would go to another dealership if he is looking for a vehicle. I let him know that he did not communicate with me so how do I know what is going on. I asked to speak with his manager and was told he is out of the country. I stated that this has been a long drawn out process, getting told this, but then getting told something different. It was frustrating. He stated they pride themselves on good customer service but I let him know he wasn’t showing me good customer service. We talked back and forth till he hung up. I wouldn’t recommend buying a vehicle from this establishment. They call themselves a “no haggling” dealership but will give you the run around. More

Non Commissioned salespersons, no pressure and very flexible. Shara was my salesperson and she was extremely pleasant to work with! flexible. Shara was my salesperson and she was extremely pleasant to work with! More