Nelson Nissan in Broken Arrow

Steve Woodrow is the best! We have dealt with him for many years and highly recommend him to anyone needing a vehicle and superior customer service. many years and highly recommend him to anyone needing a vehicle and superior customer service. More

Crazy market we are finding ourselves in right now. Vehicles are being sold off the transport truck before they even hit the lot in some instances. I live in OKC but have learned through the games an Vehicles are being sold off the transport truck before they even hit the lot in some instances. I live in OKC but have learned through the games and antics, to travel to Tulsa to buy our vehicles. . Nelson Nissan really is a different kind of dealership. In prior, less crazy times in the auto industry, I've avoided no haggle places like Nelson only because I've always enjoyed the negotiating part of car buying (yes, I'm a little crazy I guess) and always felt that with negotiation and being involved in the car buying process, you get a better deal. Well in these times we find ourselves in, there is no negotiation hardly, and whatever negotiation there is to be done, it's off an inflated amount to begin with. This is where Nelson Nissan comes in. They had the vehicle we wanted, weren't charging additional markup, didn't put useless dealer adds (wheel locks, undercoating, paint protection, pinstriping, etc.), and had it priced at a very fair price in relative terms to the current market (under MSRP). The same person who shows you the car, is the one that walks you through the entire process of purchase. There is no back room finance office where the real haggling and brow-beating begins typically, just the same person who showed you the car showing all of your finance options, extended warranties, packages, etc. and how they affect the bottom line purchase price. When I declined, there was no pressure or back and forth, that was it. That same person goes over the paperwork, and instructs you where and what you are signing. It literally is the same person throughout the entire process. Literally one person and that's it. Honestly, Armando Yanez could not have been more professional and courteous, and I can honestly say that this was the most positive vehicle purchasing experience I've ever had. Now if the market eventually calms down, inventories increase and prices stabilize, the no haggle price might not be the absolute best way to secure your 100% best deal, but I guarantee you it will be the most trouble free, non-time consuming deal and that is worth a lot alone. Nelson did me well and for that I am extremely grateful and will recommend them to others. -Derek (Edmond, OK) More

This visit was, hands down, the best car buying experience I've ever had. Harleigh was amazing. She didn't follow me around, she didn't hover. She was there whenever I had a question or wanted to t experience I've ever had. Harleigh was amazing. She didn't follow me around, she didn't hover. She was there whenever I had a question or wanted to test drive. I'm very pleased with what they offered me for my trade in. This will be the dealership I go to from now on. More

Service department is in need of improvement. I have always had a difficult time scheduling a timely appointment. A week ago I scheduled a normal oil change/rotation appointment online and received conf always had a difficult time scheduling a timely appointment. A week ago I scheduled a normal oil change/rotation appointment online and received confirmation. Today when I arrived I was told I had no appointment and they could not work it in (of course). The service person told me to go to Jiffy Lube! I know there are warranty items probably due and I wanted to discuss tire purchase. I guess somebody else will be happy to have that business as well. More

Recently purchased a 2014 Chevrolet Silverado from Broken Arrow Nelson Nissan, Harleigh Purdum worked with us throughout whole process very polite / courteous and and respectful- Great experience all in all Arrow Nelson Nissan, Harleigh Purdum worked with us throughout whole process very polite / courteous and and respectful- Great experience all in all - Thanks for being so professional. More

This is for the service department. I worked with Christian and he was absolutely amazing. He was always polite when we talked and they did great job on my truck when it wasn’t an easy fix. Christian and he was absolutely amazing. He was always polite when we talked and they did great job on my truck when it wasn’t an easy fix. More

Anytime it takes 10 days to get an appointment and 3 more days to diagnose a problem and it still isn’t done, a dealership has a big problem. days to diagnose a problem and it still isn’t done, a dealership has a big problem. More

Had THE WORST experience here. Told them we wanted a certain car, they had us wait 2 days.. called and told us we are approved and to come on in, and then they sold it to somebody who just came in that certain car, they had us wait 2 days.. called and told us we are approved and to come on in, and then they sold it to somebody who just came in that day... not happy. Would give 0 stars if I could More

This is for the service dept, in which Payton and his technicians were superb in their explanation of my vehicle, amazing hard work, in stock parts, the greatest of all is the communication and keeping y technicians were superb in their explanation of my vehicle, amazing hard work, in stock parts, the greatest of all is the communication and keeping you informed every step of the way, we had the pleasure of Payton to be our advisor and he was so wonderful, letting you know step by step until your vehicles work is complete. Their honest and truly take pride in the work they do on vehicles. They are quick efficient with an overall A+ with 20 stars max on my scale. More

From the 1st correspondence the team at Nelson was top notch. We had the best experience and JG was an excellent advisor. Thank you all for making purchasing a vehicle such an easy and pleasant experie notch. We had the best experience and JG was an excellent advisor. Thank you all for making purchasing a vehicle such an easy and pleasant experience!! 👍 More