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New Brighton Ford
New Brighton, MN
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 179 reviews
Brought our new 2012 Ford 350 in because we opened the tailgate and it popped out on the right side and dented the back of the truck last weekend. We had never seen anything like that before. Came into Ne tailgate and it popped out on the right side and dented the back of the truck last weekend. We had never seen anything like that before. Came into New Brighton to show them expecting them to fix it for us but they said they could do nothing for us that Ford would not fix it. We have only had this truck for 6 mos. and only use it on wknds to go up North. Imagine my shock when my husband told me. Bill Janssen has been corresponding with me and we are trying to resolve the issue if this is what Ford calls covered under warranty. According to Bill Janssen they are at the mercy of Ford they have done nothing wrong. New Brighton Ford at least does listen to you when you raise the issue that your're not a happy camper. I am pleased about that process.I will see how this plays out and how much it's going to cost us because it always seems to cost us even with a new vehicle. I was always pleased with my dealings with New Brighton Ford dealership very friendly and helpful staff and service. More
Worked with Chris Kyes on the purchase of our new edge sport. The dealership didn't have the one that we wanted and Chris put in some extra work finding the right vehicle for us. We found the one we wan sport. The dealership didn't have the one that we wanted and Chris put in some extra work finding the right vehicle for us. We found the one we wanted at another dealership in Coon Rapids and they were unwilling to send it down to Saxon. After some "discussion" with the other dealership, Chris was able to secure this vehicle for us and the transaction was able to be completed. We couldn't be happier with the vehicle, I will say Ford has done some amazing things with their vehicles, and Chris and company were a pleasure to work with. I would also like to put in a plug for the finance manager Tony Smebak. Tony was a pleasure to work with, got us some great financing (he found better interest rates for us than the bank that I work for could offer), and he made the transaction a pleasure to wrap up. I would highly recommend both Ford, and this dealership. Our experience was a solid one. They are hard working, honest, and don't make it feel like your stereotypical car buying experience. Never once did I feel like I was being pressured into something, they simply laid out the options, answered questions, and helped us find what we were looking for. Cudos to the team at Saxon Ford! More
When I walked in, Blake was welcoming and we found the car I had looked at online and went for a test ride. He was great to work with and helped me make the right choice in purchasing my 2012 Focus. Ton car I had looked at online and went for a test ride. He was great to work with and helped me make the right choice in purchasing my 2012 Focus. Tony was also very helpful with the financial end of things. This was the first time I have ever bought a car that I financed myself, and I have had a great experience. I will be back next time I need a new car! More
I went to Saxon's because of their long-standing, reputable service to their customers and previous excellent service. Not knowing exactly what would be best for my circumstances, I found Blake Saxon reputable service to their customers and previous excellent service. Not knowing exactly what would be best for my circumstances, I found Blake Saxon extremely helpful. He listened and then identified a perfect match for my needs. Tony Smebak was deliberate and made the financial portion of the sale easy. Brooke Bliese was personable and friendly. All did their jobs well and made the buying experience a pleasure! More
The staff members that I worked with were all very friendly and helpful. I had planned to make multiple stops at dealerships today and yours was the first and only stop I needed to drive home in a "n friendly and helpful. I had planned to make multiple stops at dealerships today and yours was the first and only stop I needed to drive home in a "new to me" used truck. I feel like I got the best deal possible and am very pleased with my purchase. Robert was very helpful from my arrival, through the purchasing process, right to the end with the tutorial of all of my trucks gadgets. More
I originally purchased my Ford Fusion at Morrie's in Buffalo, Mn. While I was visiting the cities the wrench(transmittion light came on. I took it in and they gave me a car to use for as long as nece Buffalo, Mn. While I was visiting the cities the wrench(transmittion light came on. I took it in and they gave me a car to use for as long as necessary for free. They got right back to me on a Sat. morning and told me that they would have to keep it. I got it back the following Tuesday and then I purchased the 100,000 mile warranty because it was 100 miles from the warranty being up. Every one I dealt with was efficient, friendly and helpful. Which I thought would be a night mare turned out so well with no trouble. More
I needed a new car and I needed it fast. My husband couldn't get off work so I was on my own. Went to Saxon to see what they had to offer, it was a positive experience starting the moment I walked thro couldn't get off work so I was on my own. Went to Saxon to see what they had to offer, it was a positive experience starting the moment I walked through the door and met Blake. He listened to what I needed and within twenty minutes we were out for a test drive. I loved the car! He went above and beyond to make sure I would drive that car out of the lot. Tony was very helpful and explained things clearly when it came to financing. I can't thank these two gentleman enough for all the help and work they did for me. I will be a life long costumer of Saxon Ford. More
I received excellent customer service all-round. Blake and Brooke were really helpful and informative, and Tony was very clear in explaining finance options. I would definitely recommend this dealership. and Brooke were really helpful and informative, and Tony was very clear in explaining finance options. I would definitely recommend this dealership. More
From the moment we met Blake "Superior" Saxon to the moment we drove our new 2012 Ford Escape off the lot, our experience was nothing short of impressive. Blake is a highly knowledgeable saleper to the moment we drove our new 2012 Ford Escape off the lot, our experience was nothing short of impressive. Blake is a highly knowledgeable saleperson who is friendly and puts you at ease right away. We had done some previous research on the internet on what New Brighton Ford had in stock so Blake got right down to business asking us some specific questions and letting us know about the differences between the vehicles. We settled on two specific vehicles which were both brought up for us to look at, the first one we decided against and the second one was an instant hit. We took a test drive with Blake where he explained the features of the vehicle, came back filled out the paperwork and talked about some other options. Waited a bit, met with Tony, signed the paperwork and we drove home in our nice new vehicle. Now for a laugh, the Blake "Superior" above came from the fact that I (Rita) had not paid attention to the fact that Blake's last name was Saxon so when we were out test driving our vehicle we started talking about where we lived in reference to where we worked, I said I lived in Circle Pines and drive to Plymouth to work and Blake said he lives in Plymouth and drives to New Brighton so I blindly asked the question, "Well, why don't you work at "Superior" Ford in Plymouth, it's much closer to home, to which he promptly answered, "Like it here", meanwhile my husband says (who already knows Blakes last name), "Or why don't you just buy them out"...it wasn't until we were back sitting at Blake's desk that I put two and two together and we all had a good laugh. I now call him "Blake Superior" and he truely is a "SUPERIOR" salesperson, he gets an A+ in our book. Rita and Paul Zagar Circle Pines, MN More
Its been a few years since i purchased a new(like new) car and did not know what to expect. What a nice experience i had buying my Ford Fusion. Shane was so laid back and did not come at you hard like my car and did not know what to expect. What a nice experience i had buying my Ford Fusion. Shane was so laid back and did not come at you hard like my visit at another dealership the day before. I left there during our 3 day deal feeling Shane was a friend, not just a salesman, plus i got a great car. More