New Brighton Ford

work suggested at oil change I went into Brighton ford for an oil change. ,,,after 20 minutes or so I was advised that my 2003 Taurus needed work that would total 1,476.00 dollar I went into Brighton ford for an oil change. ,,,after 20 minutes or so I was advised that my 2003 Taurus needed work that would total 1,476.00 dollars. Wow,, I said okay. .after about 5 hrs or so I was called that I could come and get my car. Over the weekend I heard a thumping sound coming from the right rear break area so I brought the car back to Bribgton. They checked it out and found a "wheel cylinder seized on one side , that shoe is not contacting drum "... $164.00 to fix this problem. So I said okay fix it.. ...Then I asked, I think it was Katelyn Vinzant (service adviser ),,,Why wasn't deduced and corrected at my initial visit. ? She said she'd check into it and call me back.. She called me back and said she spoke with the mechanics who did the work and he / they told her that he spoke to the costumer and that I had declined it ( A Lie ).. I told her the only person I had any contact with was The person at the desk in the oil quick change area and the guy who gave me a ride home. again I told her the shop crew (mechanics were lying . So I asked to speak to her supervisor ,,,Now I was speaking with Justin a service manager I believe. He said he had spoke to the mechanic who preformed the work also and the mechanic told the same lie to him. I told Justin no one contacted or spoke to me about the cylinder problem at my initial visit. He said there was a miscalculation problem ,,I raised my voice because he was try to over talk me I kept telling him and he wouldst listen ,,,(THERE WAS NO COMMUNICATION from any mechanic or any one from brighton about a cylinder problem ,,in person,,by phone OR written. ) THE MECHANIC IS bald face Lying. To you,Katelyn and the Brighton Ford ) Thinking about it, the thumping didn't occur until after I took the car from Brighton the first time.Justin offered to knock off 20 % off the now $200.00 bill. I said how about all the bill ,it wouldn't have happened if it was taken care of the first time. He said no .I said fine,,,and asked if they could send some one to give me a ride back to Brighton Ford, he said okay. I was surprised that when the car came to get me it wasn't one of their two drivers whose job it is to give customers a ride normally. It was the service manager him self (Justin ) I apologized if I had gotten upset on the phone. In the ride back to Brighton Ford we spoke of this mess. I figured he came to get me so I wouldn't bring this situation up again in front of other customers ,especially about Brightons lying and untrustworthy mechanics. I told him these lying mechanics should be talked to if not fired and Josh said believe me they will be... Well the car is okay But how do I know that any of the $1,467.00 worth of work was necessary in the first place after catching them, ( Brighton Ford) in a LIE..... there is no apology that can make up for what happened at my last and I mean last visit. I will never recommend Brighton Ford to any one. Not sure who to send this to so i checked others in the employees worked with and wanted Bill Janssen to be advised also. Bob Terlisner More

Low Pressure - High Satisfaction We purchased a 2014 Escape on Tuesday from Rich Schmitt and he was awesome! He asked what options we wanted in our vehicle and how much car payment w We purchased a 2014 Escape on Tuesday from Rich Schmitt and he was awesome! He asked what options we wanted in our vehicle and how much car payment we could afford, then he showed us the cars that fit those needs. He was attentive thru the whole process keeping us informed while we waited on financing. For the financing we worked with Tony Smebak - he was great too. He shopped for the absolute best interest rate for our purchase. The whole experience was outstanding from the minute we walked in until we drove out of the lot in our new Escape!! I will recommend Rich to all my friends and family!! More

Rich Schmidt is AWESOME! Rich Schmidt helped my husband and I trade in our Envoy and buy a 2013 Ford Explorer! We LOVE it! We would recommend all of our family and friends t Rich Schmidt helped my husband and I trade in our Envoy and buy a 2013 Ford Explorer! We LOVE it! We would recommend all of our family and friends to Rich Schmidt and New Brighton Ford. More

Buying Experience We are very pleased with our buying experience at Ford. Andrew Asp was a great sales person. He has a great customer service approach, using no pres We are very pleased with our buying experience at Ford. Andrew Asp was a great sales person. He has a great customer service approach, using no pressure and is very knowledgable regarding vehicles and helping us to determine which vehicle would best meet our needs. We highly recommend New Brighton Ford and Andrew Asp Sales Rep. Thank you, Eileen Burns More

Bad, unresponsive, and petty. A terrible combination. I will post the email I sent to the service manager with no reply. Much like another gentleman listed below, I was shocked to receive a call from som I will post the email I sent to the service manager with no reply. Much like another gentleman listed below, I was shocked to receive a call from someone conducting an online survey about my experience, to whom I re-iterated all the below. Neither my email nor the online survey generated any response. The only addition comment is that I followed up on my threat and took my car to Midway Ford instead. Told them to get the part for the recall from New Brighton Ford. The called and New Brighton Ford won't give them the part. That's just foolish. Now they're stuck with the part. Justin: I thought I'd share some thoughts with you so your dealership can hopefully learn and improve from this situation. I called Monday the 23rd to schedule an appointment for a 2010 Mercury Milan. I scheduled for Thursday, asking for the a mirror replacement, completion of recall work on the passenger seat, and an oil change since I was already coming in. The reason I picked your dealership is that you're close and I wanted to get it all done on the same day. When I called I asked if there was an after hours drop off and was told Yes with no other instructions. Issue #1: I went to drop my car off on Christmas day so it would be there for early service since my wife was going to work the next day. Turning in at the main entrance by McDonalds there is just a big gate with no signs explaining how to drop off your car. I drove around to all the other entrances and again, no sign and no obvious place to leave my car. So I had to make special arrangements to drop the car off the next morning when the dealership was open. I asked Andy when he was writing up my service request what the deal was and he said, "oh you just leave it by the entrance." I understand why you want to gate in the cars for protection, but if you're going to offer earlybird drop off, either explain what you want people to do on the phone and/or put up a sign. Better yet, have a place where you want them to actually leave the cars. I can't believe I'm the first person to get confused by this. Come up with something better. Issue #2: Like I said, I came to the dealership NOT because you're the cheapest, but because you can do the warranty recall and for the CONVENIENCE. Andy wrote up my service request without mentioning anything about not getting the work done. Then when he calls to say it's ready, it's "we had to order the part so it will be a couple days, you'll have to come back for the recall repair". Well guess what. I gave you a couple days when I scheduled on Monday. (I know it's a holiday, but at least place the order before you leave on Monday.) You also could have warned me when I dropped off the car. As it is, I'll be without a car 2 days, not one and have paid a premium for an oil change with none of the benefit of convenience. I expect better from a dealership. This is your brand of car after all, not some random brand showing up and you have to scramble to find parts. In this day and age I would expect better communication about expectations and more rapid response on a RECALL. Issue #3: I get the call that my car is ready and ask for a ride. Ride shows up and drops me off. (Appreciate the ride.) I go to the cashier and bill isn't there. I have to go track down Andy and have him carrry the bill over. He goes to move the car around. This is relatively minor, but if you're going to call and say it's done, have everything done. The car was not ready and it wasn't even washed. Again, if I come to a dealership, I expect a brief car wash if I'm spending $400 on service. I get this all the time at other places which I'll be going to INSTEAD of New Brighton Ford. I don't think I'm being unreasonable, and these are all things that can be addressed. It's a competitive world, and you just lost several years of service business. I hope this helps motivate positive change for your organization. Enjoy the new year More

I bought a new Ford Focus and worked with Andrew Asp. He was very personable and made the entire experience as smooth as possible. I recommend New Brighton Ford and Andrew Asp to anyone interested in findi was very personable and made the entire experience as smooth as possible. I recommend New Brighton Ford and Andrew Asp to anyone interested in finding a friendly and fair dealership. More

Husband and I needed a new car. Husband DREADS the whole process- researching, test driving, and most of all the hassle of having to negotiate a price once you find a car you like. We'd been to a few dealer process- researching, test driving, and most of all the hassle of having to negotiate a price once you find a car you like. We'd been to a few dealerships, were not impressed. Went to New Brighton Ford .... met with salesperson Shane. Best car buying experience ever. No, really. EVER. He made the process so easy, he didn't get my husband all frazzled (as husband was with other dealerships) and he's just a nice guy all around. I've referred a couple of co-workers to New Brighton Ford (go see Shane!!) and they've been singing the praises for Shane also. Thank you, thank you, thank you! I was a Honda girl but I've converted... we LOVE our new car. :) More

I brought my 2002 Ford Explorer in for specifically a I brought my 2002 Ford Explorer in for specifically a diagnostic for a hard start issue. I specifically told the service manager that I did not wan I brought my 2002 Ford Explorer in for specifically a diagnostic for a hard start issue. I specifically told the service manager that I did not want them to do the work without my permission, after the issue was diagnosed, and he told me that they absolutely would never do that. I set up a day to drop off my vehicle and I received a loner car for the day, which was about the only good thing they provided. They called me at work after they diagnosed the problem. I was told that it was the vehicles Mass Air Flow Sensor and a DPFE Sensor and a dirty air filter that was full of "FUZZ"? They told me the repair would be $700.00!!! I told him on the phone I would talk to my significant other and that I might need to wait until after Christmas because of the cost. - I know from my experience that the MY total cost for these parts is about $115.00 and about 15 minutes of work. let me fast forward through the 8-9 phone calls I got from New Brighton Ford at work until I arrived at the dealership where the repair had been done without my approval. I told them to put my old parts back in and bring me my vehicle. He came back out and told me my vehicle still was not starting even after they put the new sensors in (which took all of ten Minutes to reinstall my old ones) . He asked me to keep there rental car one more night while they figured it out-I told them I would just take my vehicle home. The guy who did the work came out with the "service manager?" and mean mugged me as I told them I wanted my old air filter reinstalled( as I know it was good because I just replaced it) I was so ticked, I said "forget it" I payed them there $120.00+ diagnostic charge and left. Now get this- The next day a lady named Crystal? calls me and ask me how my service was? I told her I grew up in that neighborhood, all my family and my significant others family lives in that neighborhood and all our friends and family too, I even bought my first car from New Brighton Ford. She told me that she was sorry.----That's it.--I never heard from them again. Now imagine how they will price gouge you when you get a service done by them if they will treat me that way. They messed with the wrong guy this time cause my roots run deep in there area of business! More

Very helpful with our purchase in all areas. Although it took some time, all associates were helpful and informative. We are excited about our newly leased vehicle, and would not hesitate to recommend frien took some time, all associates were helpful and informative. We are excited about our newly leased vehicle, and would not hesitate to recommend friends and relatives to New Brighton Ford. Thanks for the assistance and information received. More