New Brighton Ford

I bought a 2011 Ford Fiesta SEL. Sales tactics didn't seem entirely ethical ("another family is on their way with a check ready to buy the car, so, you better hurry and buy it if you want it even didn't seem entirely ethical ("another family is on their way with a check ready to buy the car, so, you better hurry and buy it if you want it even though they haven't even looked at it yet"), and we weren't given the carfax immediately until the next day when we had the check because "it wouldn't print for some odd reason". Had a "by the way your car was in an accident" moment right before I handed over the check that I didn't appreciate. Didn't feel I was properly taken care of when I came back an hour later with a mechanical problem. Despite the complications with the situation, I wish the dealership would have taken my circumstances into account. Service manager did take time out of his busy work to do a preliminary diagnosis, which ended up being invalid (I understand the limitations in quick looks). I really did appreciate that, but not the snarky comment of "I have 100 guys doing 100 things, you'll have to schedule it for another time." Another strange issue: There was a check engine/oil light on while I test drove it. When I asked what it was the next day, both my sales rep and QuckLane adviser simply said "we turned it off" without disclosing what it was. The general "manager" was an absolute terror to communicate and work with. He subtly accused both my mother and me of lying several times, and laughed at us condescendingly when we asked a question on returns of vehicles (because my car had a steering wheel and transmission issue that was not present during the test drive). The irony was he himself was not being truthful, claiming things like the carfax were given to me prior to the paperwork, which is an absolute falsehood as they weren't given to me until the next DAY. He also subtly accused me of not telling the truth about what another dealership said about my vehicle, and he was incredibly rude over the phone. He also had the audacity to say "Oh and who wrote that review, huh?? Was it you or your mother??" Then of course he insisted that I was lying about my review. At that moment (which was right after he said I lied about the other dealership), I told him he was on speakerphone, and he got suspiciously quiet and became almost submissive. I got my transmission repaired at another dealership and will have had my steering wheel unsuccessfully 'fixed' once, but the Mankato Ford is still doing everything they can to repair it properly next week by doing several more tests and fixes. Only positive part of the purchase was working with Blake Saxon, who was professional and knowledgeable. I would hope to think my experience was not a common one, because if it were, this dealership would be an incredible mess. I would NOT recommend going to this dealership based on my experience. A question to consider: Did this horrible experience occur because I am a young male and brought my mother instead of my father? I would hope to think that Saxon New Brighton Ford doesn't discriminate and treat people differently based on age or gender. Maybe next time I'll bring my dad. More

This was the most laid back and non-pressured sales experience I have had buying a car from a dealership. Everyone was upfront with the pricing and the time factor it would take. We had our 2 kids wi experience I have had buying a car from a dealership. Everyone was upfront with the pricing and the time factor it would take. We had our 2 kids with us and that is always an adventure keeping them occupied while all the paperwork gets finalized. They did an outstanding job! More

Several years ago were purchased a vehicle from another dealership. That experience was bad and left us leary of buying when it came time to purchase a new vehicle. We arrived with a few questions and in dealership. That experience was bad and left us leary of buying when it came time to purchase a new vehicle. We arrived with a few questions and interest in the value of our car as a trade in. Shane was curtious, friendly and NOT pushy. He asked about our price range and need and gave us time to look at vehicles and talk by ourselves. He kept all figures on the table and never pushed his sale. When we decided it was a good purchase he transfered us to Tony who once again carefully walked us through figures, never pushed extras and made sure we understood our cost before we began signing papers. We left with a much better view of car sales industry than when we had gone elsewhere. We will only use New Brighton Ford in the future. More

Awesome customer service! Super friendly staff in the service department and very helpful! Will recommend to friends! It's winter in Minnesota and my drivers side window was stuck down on my 2011 Fusio service department and very helpful! Will recommend to friends! It's winter in Minnesota and my drivers side window was stuck down on my 2011 Fusion (imagine the frigid ride) and I called the Coon Rapids dealership first because they are close to my house and they told me they couldn't even look at it until Friday (it's Tuesday today) so I decided to call around and called the New Brighton dealership and they told me they could look at it today but couldn't guarantee to fix it today so I got there 10 minutes later and waited in their customer lounge (nice with TV and vending machines) for about an hour and they came and told me what was wrong with my car and the part would need to be ordered. They sent me on my way with a loaner car and my window would be fixed by morning! VERY nice staff, friendly place all around! No complaints! More

gave my correct phone number and was never put in computer(still had my old one)car was in shop for transmission work took 6 days to fix.Never received a phone call to state what was going on with my computer(still had my old one)car was in shop for transmission work took 6 days to fix.Never received a phone call to state what was going on with my car.I went in to the dealership because i didnt know what was going on found out they had the wrong number still never received a phone call till car was done.Had to ask for a loaner never was offered.Even though they knew my car was not going anywhere.I have never had such bad service i thought the customer service was bad. More

Brought our new 2012 Ford 350 in because we opened the tailgate and it popped out on the right side and dented the back of the truck last weekend. We had never seen anything like that before. Came into Ne tailgate and it popped out on the right side and dented the back of the truck last weekend. We had never seen anything like that before. Came into New Brighton to show them expecting them to fix it for us but they said they could do nothing for us that Ford would not fix it. We have only had this truck for 6 mos. and only use it on wknds to go up North. Imagine my shock when my husband told me. Bill Janssen has been corresponding with me and we are trying to resolve the issue if this is what Ford calls covered under warranty. According to Bill Janssen they are at the mercy of Ford they have done nothing wrong. New Brighton Ford at least does listen to you when you raise the issue that your're not a happy camper. I am pleased about that process.I will see how this plays out and how much it's going to cost us because it always seems to cost us even with a new vehicle. I was always pleased with my dealings with New Brighton Ford dealership very friendly and helpful staff and service. More