New Carlisle Chrysler Dodge Jeep

Opps! I'm not going to lie. When they first called me 4 hours after my van was to be worked on, telling me how they didn't have the part they needed to fix I'm not going to lie. When they first called me 4 hours after my van was to be worked on, telling me how they didn't have the part they needed to fix my van (which I had scheduled 2 days prior) AND told me it was not going to get done until the next day... I was pretty upset. They didn't even have a loaner vehicle available for me and I had places to be! But after some persistence (and talking to the right people) they worked really hard to find me the part and fix it quickly. I was impressed how they worked to fix their mistakes and not leave me high and dry! Thanks New Carlisle Chrysler! Because you made it right... I WILL do business with you again. More

Great buying process of a new RAM! Tom Bickle is a consummate professional. I bought my first new truck here 20 years ago and will continue to go there in the future fro any new car nee Tom Bickle is a consummate professional. I bought my first new truck here 20 years ago and will continue to go there in the future fro any new car needs. More

Any future car purchase I make will be here Tom Bickle made the process of purchasing a new car painless. He went over and above to locate the car I have been looking to purchase for six months. Tom Bickle made the process of purchasing a new car painless. He went over and above to locate the car I have been looking to purchase for six months. Tom was very professional yet friendly, honest and upfront with every question I had. My husband and I left the dealership feeling as though we had met a new friend! Thank you Tom! More

Best car buying experience ever I have bought many cars in my lifetime (I am 58 yrs old) and working with the people at New Carlisle Jeep has been the best buying experience ever. D I have bought many cars in my lifetime (I am 58 yrs old) and working with the people at New Carlisle Jeep has been the best buying experience ever. Debra and her staff were very professional, informative and caring. They took the time to find out what our needs were and didn't pressure us into just buying any vehicle.. Debra, Charlene and Dave you are the best. Thank you for taking care of us.. More

Terrible I would give zero stars if I could. The service department has kept my vehicle for 36 days, and still couldn't give me a concrete answer as to what's I would give zero stars if I could. The service department has kept my vehicle for 36 days, and still couldn't give me a concrete answer as to what's wrong with it. The General "Manager", Deborah, called me as was beyond rude, spoke poorly of other dealerships and service departments, and made brash accusations that I did not take proper care or my vehicle, even after I told her that I could provide proof of regular maintenance. The service department obviously has ZERO clue as to how to fix problems, and will charge whatever they feel like. Chrysler even offered to pay for the service charges, and the DEALERSHIP refused their payment to put it back on the customer. You've been warned. Do NOT, under any circumstance, allow this service department to look at your vehicle. They'll tell you one thing, and do another...and attempt to charge you for both. They cannot be trusted, and their leader, Deborah, resorts to pushing blame onto you and talking trash about other reputable dealers when you call them out on their lies. By and far the WORST customer experience of my life. It's hard enough to have to take your car into the shop for anything, but when the people there are unkind, liars, and childish...it only adds insult to injury. More

Car purchase Dealt with Denny McKenzie at the dealer ship. Very friendly, helpful but best of all no pressure! It was a very easy and pleasant experience. Highly r Dealt with Denny McKenzie at the dealer ship. Very friendly, helpful but best of all no pressure! It was a very easy and pleasant experience. Highly recommend anyone looking for a vehicle stop by and see Denny. More

It was meant to be! We stopped in to test drive a Journey because we wanted to replace my wife's vehicle and she had been looking at these online. Denny Mckenzie helped We stopped in to test drive a Journey because we wanted to replace my wife's vehicle and she had been looking at these online. Denny Mckenzie helped us out and sent us on our test drive. The Journey was perfect, well actually better than what we were expecting. Denny was excellent to work with and actually felt like we were talking with a long lost friend. When we got home my wife said "I think God planned that meeting." We really appreciated his professionalism and making us feel comfortable with our purchase. Because of our experience with Denny we will be back as our Journey needs preventive maintenance. More

Extremely Friendly, Good Experience I was in the market for my first new car in 15 years. My previous 2001 model was on it's last leg. I had my eye on a 2016 Dodge Dart that I had seen o I was in the market for my first new car in 15 years. My previous 2001 model was on it's last leg. I had my eye on a 2016 Dodge Dart that I had seen online. Jordan Everidge greeted my wife and I when we pulled in. I told him what I was looking for, and he promptly showed us the car I'd seen. After the test drive we sat down with Jordan to hammer out the details. He was extremely friendly and easy to work with. I received a very fair price for my trade in considering the condition it was in. We were also able to work out a price and payment plan that fit my budget. I would highly recommend shopping at New Carlisle Chrysler Dodge Jeep, and ask for Jordan. More

New Customer, Great Experience I recently purchased a 2015 Jeep Cherokee from New Carlisle Jeep. I love it! The salesman Dennis was extremely helpful and knowledgeable. He made me f I recently purchased a 2015 Jeep Cherokee from New Carlisle Jeep. I love it! The salesman Dennis was extremely helpful and knowledgeable. He made me feel comfortable throughout the entire process, and showed me how to use all the bells and whistles in my new Jeep. The manager Debra also made purchasing the vehicle easy with payment options, and finding me the best possible interest rate. Working through all the paperwork with Charlene was also a breeze. She showed you everything with careful detail from what you were signing and why. I will definitely send friends and family members looking to purchase a vehicle to New Carlisle Jeep. More