New Century BMW

Very Disappointed I called on Friday with a problem with the lock on the driver side door. It would not unlock so I had to climb over the console to get in The drivers I called on Friday with a problem with the lock on the driver side door. It would not unlock so I had to climb over the console to get in The drivers seat. I was told they could not get to it that day but suggested I leave it over the weekend but they did not have a loaner for me to use. I brought it in Monday morning at 7:40 and was told he would get back to me that afternoon. By 4:00 he had not called so I called the dealership and was placed on hold for 15 minutes and finally had to hang up. I called back again and was placed on hold for 10 minutes when I had to hang up. The service advisor finally called me around 5:30 and told me my car would not be done until Wednesday. He offered to have me picked up and provide me with a rental car. It took almost 2 hours to get the car! I got a call today that it was done. I paid the bill and gave the woman at the front desk my ticket. It took more than a half hour to get my car!!! If I need any further work done or want to buy a new car, it will not be at New Century. Beverly Marksbury More

Fair dealership I initially had an issue with the X2 I leased and Sonny from New Century BMW was extremely fair and helpful in rectifying the situation. I apprecia I initially had an issue with the X2 I leased and Sonny from New Century BMW was extremely fair and helpful in rectifying the situation. I appreciate the professionalism I experienced and I would recommend this dealership if you are looking for a fair deal. More

Great Experience I did not have an appointment for the service, but Eric was able to get me a loaner so I can get to work. The experience was great. I did not have an appointment for the service, but Eric was able to get me a loaner so I can get to work. The experience was great. More

Pleasant experience Diana was great to work with and made the whole process very enjoyable. I high recommend New Century BMW. I will recommend to my friends. Diana was great to work with and made the whole process very enjoyable. I high recommend New Century BMW. I will recommend to my friends. More

Overall very good Organized and professional staff. Eric Ho helped me, he answered all my questions and followed up as he stated he would. Very professional service spe Organized and professional staff. Eric Ho helped me, he answered all my questions and followed up as he stated he would. Very professional service specialist, pleasure to work with. More

Ok not pleased Ok, needed the salesman to work with us, was very hard noised., would have liked to shop around. It was more less a free car for the dealer. I ask for Ok, needed the salesman to work with us, was very hard noised., would have liked to shop around. It was more less a free car for the dealer. I ask for the salesman to please work With us, he refused. More

22,000 service Sydney is a great service guy. He knows exactly what I want and need before I even get a chance to tell him. Would definitely use him again Sydney is a great service guy. He knows exactly what I want and need before I even get a chance to tell him. Would definitely use him again More

Great Customer Service We purchased a X3 this weekend from New Century BMW. Sammi and Diana provided great customer service during the purchase. We had lots of questions on We purchased a X3 this weekend from New Century BMW. Sammi and Diana provided great customer service during the purchase. We had lots of questions on the new features and they were patient and friendly through the entire process. Highly recommend them both!! Oh and we got a great deal too! More

Brake pad replacement The service is good, rental car and all. I enjoyed the hot beverage machine n the comfort of the waiting room. Grr bottled water, nice! The service is good, rental car and all. I enjoyed the hot beverage machine n the comfort of the waiting room. Grr bottled water, nice! More

Satisfied Courteous service staff especially Shawn Nguyen. Clean and comfortable waiting area with complimentary drinks. Updates on progress of car and all roun Courteous service staff especially Shawn Nguyen. Clean and comfortable waiting area with complimentary drinks. Updates on progress of car and all round obvious attention to customer service. More