Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
New Century BMW
Alhambra, CA
492 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 492 reviews
April 25, 2018
It's a dog eat dog world at New Century BMW Man it's a dog eat dog world at New Century (NC) We committed with NC for a new 2018 M3 and was told it would be sold to us, only to be told a few Man it's a dog eat dog world at New Century (NC) We committed with NC for a new 2018 M3 and was told it would be sold to us, only to be told a few hours later that somehow there was a mistake and it was sold to someone else. FAIL FAIL FAIL. Never in my life have I heard of such a mistake. I have had my share of experiences at dealerships and expect it not to be the best thing in the world. But this experience was the WORST, leading me to write a review to WARN others. I can usually deal with a bad experience, but this was on a whole new level for me leaving me with a very bitter taste in my mouth and I am utterly appalled. It was unfathomable to believe that we were getting such a text hours after we had just been told a sold sign was put up and it was ours to pick up. I currently own a BMW 335 and am loyal to BMW. I live on the southern tip of SD and NC is about a 2.5 hour drive. Last week, after doing some research, I saw that NC had posted a new M3 with the color combo that I’ve been wanting. I called on a Saturday and spoke to Hamlet. I inquired to see if the vehicle was available and expressed my interest in the car. To show that I was serious, I set up an appointment to see the car. Since Hamlet was not working, he told me to ask for Chris. My husband and I drove to NC on Sunday to see it. Our initial impression wasn’t the most pleasant when we were approached by one of their sales reps, Harry. Upon meeting him, he was aggressive with his questions on where I got my numbers to the point where I felt attacked (mind you, I am a petite, 5’0 girl). He then proceeded and said “if another dealership was giving you better numbers, go to them!” Anyone who has purchased a car and Harry being in the car business should know that clients shop around ALL the time. How RUDE and UNPROFESSIONAL. We drove 2.5 hours to visit your business, there's no excuse for that nonsense. I understand if you're having a bad day, but show some class to the couple that spent time to choose YOU to do business with. Already, I was turned off by NC. But since we were there already, I asked to not work with Harry and to work with Chris. He was busy, but he apologized and was nice - always checked in on us whenever he could. He set us up with Diana for a test drive, who was also nice. After the test drive, I felt better about the whole situation and met with Saied, the sales manager. Saied was very efficient and quick, which I liked. He gave us a quote and we said we would think about it and would remain in touch with Hamlet. Hamlet gave me a follow up call the next day. I told him we were still interested and would keep him updated. My husband and I did everything we could to prepare for the purchase of this car including getting a preapproval for a loan. To prevent any misunderstandings, we had Hamlet email us the confirmed OTD price on Friday before we committed. We called Hamlet on Saturday at 5pm to confirm that the car was still available and that we would like to commit to the purchase. Hamlet said it was and that he would place the sold sign on the car. We even went the extra mile by texting Hamlet again at 6:22pm to confirm. Once again, Hamlet confirmed that the sold sign was up and he would be seeing us tomorrow. As far as we were concerned, there was nothing else to be done. Easy enough, right?! Apparently not for New Century and company. We get a text at 9:10pm (keep in mind that they close at 8pm and it’s only been 2.5 hours since) that we should not come the next day because the car was sold. You can imagine our shock and dismay since the car was supposed to be sold to us. In speaking with Hamlet, he mentioned that there was a mix up with another manager that allowed the purchase of the car. I don't understand how that would work if a “sold” sign was already placed on the car. How would the car even be shown to another customer and how could a deal be made if that was the case?! HOW SHADY!! This was no small potatoes. This is an $80k+ car we’re talking about. We were then told that they would follow up with us to sort it out and of course, not surprisingly, there was no follow up call/update, unless it was initiated by us. And once again, unsurprisingly, they just kept stating there was nothing they could do. Really? REALLY? How about you not sell away the car I had been promised and agreed to purchase? Lies and deceit. One way or another, something was done behind our backs and it’s a shame. I rarely ever post such negative reviews unless something just doesn’t sit right on a moral and ethical level. But from my experience with NC, I sincerely suggest you look elsewhere for your BMW needs, this has legitimately been a nightmare and I wouldn’t want it to happen to you. Think twice about dealing with this disorganized and SHADY business. It is evident that unethical business practice is just how NC does business. The M3 was my dream car, but I guess dreams can turn into nightmares if you’re dealing with NC. More
by tmn
Employees Worked With
Harry, Hamlet, Chris, Diana, Saied
March 16, 2018
Technical job well done. Everything else = ZERO The entire service staff is unfriendly and unhelpful. I have no idea how BMW can allow one of his dealerships to have such a bad customer service cult The entire service staff is unfriendly and unhelpful. I have no idea how BMW can allow one of his dealerships to have such a bad customer service culture - it reflects poorly on the brand: - the Concierge does not greet people, does not smile, does not talk, barely does her job - 2 service advisors gave me conflicting advice for the same thing regarding alignment vs tire change (I mean seriously? how incompetent can you get?!) - service advisor did not call me and instead sent a series of rude texts in a very unpleasant discussion about fixing my car - salesman was not helpful to fix a car key and wasted my time. when my wife called him, he ended telling her that "I have no brains". insulted by a salesman via communication from my wife, how nice is that! I am sending a 5 pages long complaint letter to the branch manager because this is totally unacceptable. I am never ever stepping foot at this dealership and recommend others do the same. More
by MathieuC
Employees Worked With
don't want to say, they are all terrible anyway
January 29, 2018
Perfect Car! Love it! Elvis Blohm got us a great deal and gave us amazing customer service. I would definitely go back. Left the lot with a beautiful X5 in the perfect colo Elvis Blohm got us a great deal and gave us amazing customer service. I would definitely go back. Left the lot with a beautiful X5 in the perfect color and the options I wanted. More
by Tanya R Yakushi
Employees Worked With
Elvis Blohm
November 01, 2017
Unauthorized Repairs Went to get car fixed and they said alignment service may be necessary. However, I told them not to do the alignment. When I was notified that the car Went to get car fixed and they said alignment service may be necessary. However, I told them not to do the alignment. When I was notified that the car was ready to be picked up, I received a charge when I told them not to do the alignment. I even tried talking to the manager but he would not answer my calls. More
by Long
Employees Worked With
Shawn Nguyen
October 05, 2017
Wow what a car, what a deal Steve Pan and Elvis Blohm are real connoisseurs of the BMW line with many years of experience. Their knowledge and straight talk gave me the confiden Steve Pan and Elvis Blohm are real connoisseurs of the BMW line with many years of experience. Their knowledge and straight talk gave me the confidence to purchase my first BMW. These guys not only talk BMW performance, they live it with sponsored race days at local tracks. There is no better place to buy a BMW. Thank you to New Century BMW, Steve, Elvis, Sean and all the support staff that were so helpful. More
by GaryJ
Employees Worked With
Steve, Elvis, Sean
September 22, 2017
bmw m2 If youre looking to purchase a bmw and would like to avoid the hassle of going dealer to dealer getting quote after quote..i would highly recommend yo If youre looking to purchase a bmw and would like to avoid the hassle of going dealer to dealer getting quote after quote..i would highly recommend you come see Jay Kong and his team over at New Century in alhambra. They gave me the best price and responsive service throughout the entire process. I ordered my m2 so it took months from the allocation process over to shipping, tracking, pickup etc. Thumbs up and would recommend to a friend! shout out to chris gannon and shion for putting in the extra TLC :) its that extra mile that makes a difference in customer service More
by jordan
Employees Worked With
4
December 03, 2016
new century service dept after taking my m5 to service i was greeted very fast ,and i was in and out service thank you again ,the free coffee was great too after taking my m5 to service i was greeted very fast ,and i was in and out service thank you again ,the free coffee was great too More
by m5
Employees Worked With
ruben
September 16, 2016
Chinese Discriminate Chinese Salesperson Mark is horrible! He fools me around and gives me attitude after I purchased his car. He pretends that he does not speak Chinese and deny Salesperson Mark is horrible! He fools me around and gives me attitude after I purchased his car. He pretends that he does not speak Chinese and deny to assist me after he sold the car. More
by rebecca0111
Employees Worked With
Salesperson Mark(Chinese)
May 28, 2016
Horrible experience bad customer service IWENT TO THIS DEALER TO ORDER TWO NEW KEYS TO REPLACE MY OLD KEYS CAUSE MY BATTERRIES WERE DEAD ALREADY. I PAID $216.00 FOR EACH OF THEM ANDVTHE EMPLO IWENT TO THIS DEALER TO ORDER TWO NEW KEYS TO REPLACE MY OLD KEYS CAUSE MY BATTERRIES WERE DEAD ALREADY. I PAID $216.00 FOR EACH OF THEM ANDVTHE EMPLOYEE ON PARTS TOLD ME TO COME BACK TOMORROW THAT THEY EILL BE READY. I WENT TO PICK THEM UP AND SOME OTHER EMPLOYEE NAMED PETER HELPED ME OUT AND HE TOLD ME THAT THEY HADN''T ARRIVED YET, HE TILD ME HE WOULD LET ME KNOW WHEN THEY'LL ARRIVE DURING THE DAY. I NEVER GOT A CALL BACK THE WHOLE DAY. I CALLED THE NEXT DAY BEFORE I WENT SO I WOULDNT WASTE MY TIME AGAIN ANDBI SPOKE TO THE EMPLOYEE WHO TOOK MY ORDER WHOM I DONT REMEMBER HIS NAME AND HE TOLD ME TGAT FEDEX DIDNT KNOW WHERE THEY HAD TAKEN THEM THAT THEY WILL INVESTIGSTE AND WILL GUVE ME A CALL LIKE IN HALF AN HOUR. I WAITED ANOTHER DAY AND I CALLED THIS PERSON BACK AND HE TOLD ME THAT PETER WAS SUPPOSSED TO INVESTIGATE WHERE MY KEYS WHERE AT CAUSE HE WAS OFF ON THURSDAY AND THAT HE WOULD CALL ME IN 5 MINUTES.. GUES WHAT HE NEVER CALLED ME BACK AND ITS BEEN THREE DAYS ALREADY AND IM STILL WAITING FOR THESE PEOPLE TO CALL ME TO KET ME KNOW WHERE MY KEYS ARE. HORRIBLE CUSTOMER SERVICE AND I DONT RECOMMEND YOU TO GO TO ORDER PARTS AT THIS DEALER. I LEFT MESSAGES TO THEIR MANSGER TOO AND UNTIL NOW NO RESPONSE. INCREDIBLE VERY BAD CUSTOMER SERVICE More
by Your dealer suckkkkk
Employees Worked With
Peter and other
April 28, 2016
Best salesman Chris Gannon!!! I want to say Thank you Chris!! This is my 2rd BMW purchased from Chris Gannon! I normally don't like to deal with dealers! But he is the one that you I want to say Thank you Chris!! This is my 2rd BMW purchased from Chris Gannon! I normally don't like to deal with dealers! But he is the one that you can trust! Very professional, patient & experienced. He goes through everything with you and makes you understand everything before you sign anything. He will make things as easy as possible!! I definitely will purchase my next bmw from him again!! 7 stars service!!! Thank you Chris! Highly recommended ! More
by Linda wang
Employees Worked With
Chris Gannon
