New Century BMW

This is my second X5 lease through Tai Yang. He is very straightforward and competent. My car was exactly as ordered and the deal was done ahead of time...there were no surprises in either the returns of straightforward and competent. My car was exactly as ordered and the deal was done ahead of time...there were no surprises in either the returns of my old X5s or the new contracts for the new ones. i have recommended Tai to several of my friends. More

They offered a car on Cars.com at one price but wanted $15,000 more. That is bait and switch. After I called the next morning, they said the car was sold. $15,000 more. That is bait and switch. After I called the next morning, they said the car was sold. More

Horrible Customer Service - Customer Service doesn't exist at this dealer - they will screw you over, return your vehicle unrepaired and damaged. My car was returned with a big dent in the back (which t exist at this dealer - they will screw you over, return your vehicle unrepaired and damaged. My car was returned with a big dent in the back (which they denied doing) and smelling like smoke. It had 45 miles put on it just for an oil change.....This dealer is a joke...Don't waste your time here... More

I took my car in initially for a recall inspection the dealer found additional issues with the vehicle. I have a warrenty with a third party vendor so the dealer had to call to have the repairs approved. dealer found additional issues with the vehicle. I have a warrenty with a third party vendor so the dealer had to call to have the repairs approved. The dealear waited until late afternoon the following day to call for appproval and never called me to give me an update. When the inspector hired by the warrenty company came out the dealership they were unable to locate keys to a vehicle that was blocking mine so the inspector was forced to return the following day to complete the vehicle inspection. At no point did the dealer attepmt to communicate with me the status of my vehicle. All communication was initiate by me and just to point out, I did wait until late in the day to call the dealer giving them plenty of time to call me first. The Service Representative was not at all sympathetic or understanding I was told that I needed to roll with the punches. My vehicle is still at the dealer pending repair 7 days later. I would never take my vehicle back to this dealer because of their lack of concern and ineffective communication. More

I heard their service was good so would like to give it a try. Tried to schedule an appointment and they couldn't offer me a loaner car due to the fact that I didn't purchase my car from them....what?! Does try. Tried to schedule an appointment and they couldn't offer me a loaner car due to the fact that I didn't purchase my car from them....what?! Does it freaking matter?! (bought the car brand new from Pacific BMW) Part of the reason why we bmer owner to purchase a bmer is having a loaner car when our car getting service at any location not restricted to just one freaking location! So they are actually discourage people from purchasing bmw nor having business relationship with them?? Not sure if I want to get another BMW for my next car. overrated More

Excellent service. Far superior than other BMW dealerships I've been to. True customer service. I ask for very little when it comes to customer service. I simple expect to get the service I req dealerships I've been to. True customer service. I ask for very little when it comes to customer service. I simple expect to get the service I request for my car to be completed - throughly and with competance. This dealership was over the top. No BS, very trustworthy. Car was in for service and a computer glitch. Loaner car was provided and Yvette kept me informed as to the progress and issues as the mechanics were troubleshooting the computer problem - awesome service!!! More

I just can't say anything good about this dealership. I purchased a 2004 E60 in February. A couple days after I got the car, I went to put aftermarket rims on. Unfortunately, the performance shop couldn't purchased a 2004 E60 in February. A couple days after I got the car, I went to put aftermarket rims on. Unfortunately, the performance shop couldn't get the factory rims off because they didn't have the rim lock tool. After completely searching the vehicle, we couldn't find it(it's supposed to be included). I called New Century immediatly since my car was up on the rack and the shop was closing shortly. After being transfered to vm three times, I eventually spoke to a new car salesman who hung up on me and said it's not his problem(while my car is up on the rack and I've already paid for the rims). I eventually arrived at the dealership and spoke with the new cars sales manager(since everyone else is gone). He told me directly to my face (my wife as my witness) that it's not his problem and asked me to leave. Talk about customer service... On a side note, I've called multiple times to schedule regular service, like oil changes. The service secretaries are always unavailable and never return my vm's. I've even submitted online requests for service, with no reply, ever. Mark my words, when I purchase my next vehicle, which will be ordered new, I won't even consider New Century BMW as an option....Get off your high horses!!! What ever happened to customer service??? More

I had to call a few times to schedule my appointment - the staff are friendly, but I think they're still working out the kinks at their new location. I service my car here, and I also bought my previous the staff are friendly, but I think they're still working out the kinks at their new location. I service my car here, and I also bought my previous BMW here. The salesman I dealt with seemed pretty straightforward and honest, unlike some of the other BMW dealerships I've dealt with. More

Leased an 06 330 from Shelly BMW in Buena Park, CA in 04/2006. Less than 2 weeks, found various defects; high-pitch distorted tone noises coming from front dash/console area & windshield shaking & rattl 04/2006. Less than 2 weeks, found various defects; high-pitch distorted tone noises coming from front dash/console area & windshield shaking & rattling also cabinet noise. Shelly refuse to repair the vehicle, kept the car for 10+ days, left odor & put 139 miles on the car. Filed a complaint with BMW NA, and BMW NA did not help. Took the car to New Century BMW in Alhambra, John/Armando/Ben took the time and went on multiple test drives with me, detected the defect(s), repaired & replaced parts. Many many thanks to New Century BMW! More

The best dealership experience I ever had thanks to Keath Min.<br>He made it easy as possible, and all I had to do was sign papers and drive away. We negotiated everything over the phone and Keath made his Min.<br>He made it easy as possible, and all I had to do was sign papers and drive away. We negotiated everything over the phone and Keath made his promise without changing his word when I went in to sign papers. IMO every other salesguy is a crook except one exception, Keath!<br><br>I've dealt with horrible dealerships such as Mckenna, I've also tried Pacific, Shelly, and Cutter, but New Century is the place to go.<br><br>I had an existing lease that no other dealership wanted to assist me in turning it him, however, Keath made it easy for me. I probably got the best deal on my X3, since every other dealership quoted me $40-80 more monthly on a lease. To me this was a no brainer on the choice. My best advice to you is to shop around, but if you want the best deal without the haggle I'd recommend Keath at New Century.<br><br>It may seem like I'm biting his balls, but it's no joke how much he went out of his way to help me into a new lease although I've never even met the guy or dealt with New Century before. More