New Century BMW

- The dealership did not return my calls to make an appointment. Had to call several times before getting through and making an appointment.<br>- Arrived at dealership at 8am, 15 minutes early, and was appointment. Had to call several times before getting through and making an appointment.<br>- Arrived at dealership at 8am, 15 minutes early, and was told to wait in the waiting area, and then they proceeded to make me wait 45 minutes to speak to my service advisor as he assisted other customers who showed up after me.<br>- Was told that Service Inspection I would take no longer than a few hours, and that my car would be ready by lunchtime, but it was not ready until almost 5pm.<br>- Called at 3pm and was told that I'd get a callback in a few minutes. Did not receive this callback. I had to call again at 4:35 and insist on speaking to my service advisor for the status of my car before finally being put through<br>- Dealership did not reset my countdown meter (to my next service)<br>- Dealership did not offer a loaner car as "service will only take a few hours" More

Awesome experience. One of the best service BMW dealerships i've been to. The dealer, Allen, was really cool. Always get a BMW loaner from them and service department is very good. Always leave dealerships i've been to. The dealer, Allen, was really cool. Always get a BMW loaner from them and service department is very good. Always leave dealership satisfied with the service i got. The next BMW me or my fam gets will def be from New Century More