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New Century BMW
Alhambra, CA
492 Reviews
For over 26 years, the New Century Automotive Group has been home to Southern California's line of quality driven dealerships beginning with its flagship, New Century BMW. It is conveniently located off of the 10, 710, 110 and 210 freeways at the beginning of Alhambra Auto Row.
Founded in 1992, New Century BMW has continued its significant growth as a result of its on-going commitment to deliver a superior customer experience. New Century BMW has been awarded the prestigious BMW Center of Excellence Award, BMW's highest honor for client satisfaction in 2001, 2002, 2003, 2006, 2007, 2010 and 2013. We have been setting the industry standard with our dedication to overall customer satisfaction year after year.
New Century BMW offers the most competitive pricing, superior customer service, largest selection of automobiles and a state-of-the-art facility. It is no wonder why so many customers come home to New Century BMW year after year to service their vehicles, make new purchases, or refer a friend.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 492 reviews
December 07, 2003
- The dealership did not return my calls to make an appointment. Had to call several times before getting through and making an appointment.<br>- Arrived at dealership at 8am, 15 minutes early, and was appointment. Had to call several times before getting through and making an appointment.<br>- Arrived at dealership at 8am, 15 minutes early, and was told to wait in the waiting area, and then they proceeded to make me wait 45 minutes to speak to my service advisor as he assisted other customers who showed up after me.<br>- Was told that Service Inspection I would take no longer than a few hours, and that my car would be ready by lunchtime, but it was not ready until almost 5pm.<br>- Called at 3pm and was told that I'd get a callback in a few minutes. Did not receive this callback. I had to call again at 4:35 and insist on speaking to my service advisor for the status of my car before finally being put through<br>- Dealership did not reset my countdown meter (to my next service)<br>- Dealership did not offer a loaner car as "service will only take a few hours" More
by JL
Employees Worked With
Sidney
March 26, 2003
Awesome experience. One of the best service BMW dealerships i've been to. The dealer, Allen, was really cool. Always get a BMW loaner from them and service department is very good. Always leave dealerships i've been to. The dealer, Allen, was really cool. Always get a BMW loaner from them and service department is very good. Always leave dealership satisfied with the service i got. The next BMW me or my fam gets will def be from New Century More
by bimmerman330
Employees Worked With
Allen
