New Century Honda - Service Center

Service I went to the service department to have an extra key cut and programmed because one of our keys didn't work when we bought the car. Of course the sal I went to the service department to have an extra key cut and programmed because one of our keys didn't work when we bought the car. Of course the sales and parts departments over promised about how quickly the service team could get the key done. On the phone they told me, "Just half an hour, no need for a loaner vehicle. In the time it will take you to fill out the rental paperwork the key will be done!" Well of course service was packed and when I mentioned the half hour time frame promised to me I could tell my service advisor was shocked. I am so lucky to have gotten Jesse as my service advisor because after I told him I had already been there 3 times to deal with the key with a different story every time he told me he would do his best to get it done quickly and sure enough he did! If you go to New Century Honda for service be sure to ask for Jesse. He fixed a 3 month long very irritating situation in half an hour. Thank you Jesse!!! More

Great Christian is always a big help when I go. Always sticks to his word when it comes to how long service will take. He got me out of there pretty quick. Christian is always a big help when I go. Always sticks to his word when it comes to how long service will take. He got me out of there pretty quick. He is always helpful & I would highly recommend anyone to deal with him when going in for service appointments More

I had a poor experience . I came to new Century for a airbag recall replacement. After it was done I had a new warning light on my dashboard that said SRS. This warnin . I came to new Century for a airbag recall replacement. After it was done I had a new warning light on my dashboard that said SRS. This warning light was not on before I came in. Also, every step of the process was slow, and uncommunicative. I waited over an hour for a shuttle, and then when I finally asked to get my car back with the light on it took 25 minutes to come to the curb. I will not be using this dealership again. More

Great customer service I took my car in for an oil change and as usual - always great customer service! They told me that there was a recall for a software update so got tha I took my car in for an oil change and as usual - always great customer service! They told me that there was a recall for a software update so got that done as well! More

Lost My Trust, Never Again So far I thought my experience would be easy and fast. I came into Honda just to get my car oil and filter changed. I was waiting for the workers to a So far I thought my experience would be easy and fast. I came into Honda just to get my car oil and filter changed. I was waiting for the workers to assist me. But however they seem like they communicate or inform employees especially the customers. I had my car parked out by the service office til one of the workers told me to “leave my keys in the car” so I did and went inside to fill out the paper work then later another worker asked for my keys, I informed him that I left my keys in the car. I just left the dealership, then mins later I was informed that they can’t find my keys. I was very irritated that when that happened because I just did as what Honda’s employees asked so they can work on my car, it told 40 mins to have them look at security cameras to see if someone has been into my car but however nothing from what the security footage showed me. So they informed me that I would they a little longer for then to replicate anew key. Luckily I had a spare keys in my car but these keys weren’t programmed into my car but I did saved more time from having to wait. As everything was done I finally paid for the oil change and left. Also none of the workers were helpful or courteous to inform me if my keys have been found because along with those were keys to my apartment they lost. My overall experience is that this was the WORST SERVICES I have ever got from Honda at this location. From what I just got and was treated I will not be coming to this location again. I would rather drive downtown or further to any Honda dealerships that will provide me with better, customer service, communication and respect. More

Good experience Everyone, especially.Lois, was nice and professional. Service was prompt! Thank uou. Work was done as requested. This evaluation was too much work Everyone, especially.Lois, was nice and professional. Service was prompt! Thank uou. Work was done as requested. This evaluation was too much work.. I am not. a good writer More

Not Paying Attention My 04 civic was towed in- died in an intersection! I explained recent behavior of “hesitating” during acceleration. Mechanic discovered I’d been “lock My 04 civic was towed in- died in an intersection! I explained recent behavior of “hesitating” during acceleration. Mechanic discovered I’d been “locked out” of my electronic lock box. They fixed that, and gave me back a car that still hesitates and dies upon acceleration. My rep was pleasant, but explained nothing to me, and apparently not to the mechanic either.. Because I was going out of town, they did store my car for 6 days at no charge, which I much appreciate. But it is now at another shop fixing the original problem. More

Great job Every time I get my car serviced, Christian is always very helpful. Great customer service. He also communicates very well. Thank you very much for ma Every time I get my car serviced, Christian is always very helpful. Great customer service. He also communicates very well. Thank you very much for making it easy More

Battery Replacement Max replaced my battery so quickly! He was also very clear about pricing up front, which I appreciated. My car was in and out within a day. Max replaced my battery so quickly! He was also very clear about pricing up front, which I appreciated. My car was in and out within a day. More

Silly job I have Honda CRV 2009 gas mileage was my issue , they clean trout and injections system, I have same issue now + check engine is on RPM keep moving, y I have Honda CRV 2009 gas mileage was my issue , they clean trout and injections system, I have same issue now + check engine is on RPM keep moving, yesterday went to fix that they just turn it off and it back to me as soon as I turned Street check engine is on this keep going back and forth it's annoying to me and still I have a high gas usage. Look forward to someone just see this complaint. And give me a better solution. More