New Century Honda - Service Center

0 customer service skills and basic service So when I first got there the guy tried to ARGUE with me that my car was fine and didnt need to be serviced, mind you that 1 I had the appointment alr So when I first got there the guy tried to ARGUE with me that my car was fine and didnt need to be serviced, mind you that 1 I had the appointment already 2 I AM the customer and I get to decide when MY car needs service 3 the dashboard gave me the codes that per the manual told me I needed service After that the second gentleman who helped me seemed to be in a mood even though I was very nice to him and he honestly tried to make conversation with him like a decent human being. So I don't expect anyone to treat my car with the same love I treat it, but xxxx it was obvious that no one there cared one bit about my car or my experience. More

Useless CA My ‘advisor’ was in the business of being lazy, unknowledgeable and overall unhelpful. Simple questions like using a coupon and ride services weren’t My ‘advisor’ was in the business of being lazy, unknowledgeable and overall unhelpful. Simple questions like using a coupon and ride services weren’t answered More

Good job for a work well done! I needed an oil change. I went to Honda for my desperate need of service before I went back to work, even though it was short notice, my need was ac I needed an oil change. I went to Honda for my desperate need of service before I went back to work, even though it was short notice, my need was accommodated, good service was done in an hour, the guys were polite and friendly, especially Louis. More

Dishonest service Brought in my car which was still covered under the Honda Powertrain warranty because it was making a funny noise when accelerating and emitting a fai Brought in my car which was still covered under the Honda Powertrain warranty because it was making a funny noise when accelerating and emitting a faint burning smell. The representative that worked with me told me that there would be a $130 diagnostic fee, but that it would be waived if the problem was covered under warranty. The technicians found a transmission fluid leak resulting from an improperly torqued sensor. They tightened it and added fluid. This was covered under warranty. The representative said that the smell was coming from the fluid leak, but the noise was coming from a belt tensioner that needed to be replaced that was not covered under warranty. I declined all repair other than the transmission issue which was covered, but they insisted on charging the $130 diagnostic fee even though a warranty covered issue was found. When I got my car back, the noise issue was completely gone. There have been no further issues at all, leading me to believe that the issue was entirely due to the transmission, and we should never have been charged for the diagnostic fee. I also could have wasted $500+ on an unnecessary tensioner replacement. Even if the tensioner did need to be repacked, which it doesn’t, the diagnostic fee still should have been waived because a warranty covered issue was found. This dealership is not trustworthy in my opinion and I will absolutely never be back. More

Great service A big shout out to the service department at New Century Honda . Chris J. and the staff took care of the problem . professional and friendly . Thank A big shout out to the service department at New Century Honda . Chris J. and the staff took care of the problem . professional and friendly . Thank you ., Sabino P. More

Very nice people and great service Faster and great service! Very friendly people! They attend your needs as soon as possible! Even it became busy someone will attend to you and make su Faster and great service! Very friendly people! They attend your needs as soon as possible! Even it became busy someone will attend to you and make sure they render a quality service More

Great experience, friendly service e, all issues addressed. Louis was great, fadt, friendly service, listened to my requests and he took care of everything, thank you again! Car runs great now, no problems. Louis was great, fadt, friendly service, listened to my requests and he took care of everything, thank you again! Car runs great now, no problems. More

The service! I would like to take the time to say that MAX was a tremendous help pointed out a couple things on my car that were under warranty and needed fixing I I would like to take the time to say that MAX was a tremendous help pointed out a couple things on my car that were under warranty and needed fixing I had no idea I came in for one thing got several things done I am a very happy customer love the new location More

Great service and reliable Haybert my service advisor provided great service and took care of my car! Didnt had an appointment but was ready in an hour. Thank you. Great work! Haybert my service advisor provided great service and took care of my car! Didnt had an appointment but was ready in an hour. Thank you. Great work! More

Service was breeze In and out in 5 minutes . Provided courtesy ride to work. Pick up was quick work was done nicely got a smooth car after service In and out in 5 minutes . Provided courtesy ride to work. Pick up was quick work was done nicely got a smooth car after service More