New Century Honda - Service Center

Bad Experience Car was in the shop about 3 days to repair AC and other issues costing about $2400. 3 days later AC stopped working, brought it back in the afternoon Car was in the shop about 3 days to repair AC and other issues costing about $2400. 3 days later AC stopped working, brought it back in the afternoon and was told they weren’t able to look at it that day. The next day was told I needed a new AC belt costing about $450. When I asked why that problem wasn’t known before I was told to ask the original advisor who wasn’t there that day. Also, when I brought back car the 2nd time and they drove it I could see one brake light wasn’t working. They gave me a checklist during 1st visit which included that all of the car’s lights were checked. Although possible, I doubt the brake light went out in 3 days. Employees are very nice but not the service. I’ve been going there for years but will not return. More

Customer service I gave the rating because Chris was accommodating polite and made me feel like I was in good hands. Would go to Chris again thanks I gave the rating because Chris was accommodating polite and made me feel like I was in good hands. Would go to Chris again thanks More

Excellent No complaints at all. Everybody was professional and friendly. Christian was very helpful. I can’t think of anything to be critical about. Thanks a bu No complaints at all. Everybody was professional and friendly. Christian was very helpful. I can’t think of anything to be critical about. Thanks a bunch. More

Oil Change Excellent service by everyone. I was approach by Louis and from there on my experience at New Century was outstanding. Will definitely go back again & Excellent service by everyone. I was approach by Louis and from there on my experience at New Century was outstanding. Will definitely go back again & again. More

Service Usually I give five stars, but this visit left me a little annoyed. I dropped $200 for an oil change, rotate tires and brake fluid and when I left the Usually I give five stars, but this visit left me a little annoyed. I dropped $200 for an oil change, rotate tires and brake fluid and when I left the dealership my tire pressure warning light came on. Even when I re calibrated the tires and reset it, the light still came on. You would think that after rotating the tires the pressure would be checked. I just don’t expect to have any warning lights come on after spending $200. More

Great customer service It was very easy to drop off my car, get a lyft to work, and get picked up again at the end of the day. I went in because my car would shake when brak It was very easy to drop off my car, get a lyft to work, and get picked up again at the end of the day. I went in because my car would shake when braking and glad to report that it no longer shakes! More

Excellent service by Louis and all other staff Stopped by for an express oil change and added brake fluid replacement as recommended by Louis. Everyone I met, from the employee who checked in my ca Stopped by for an express oil change and added brake fluid replacement as recommended by Louis. Everyone I met, from the employee who checked in my car, to getting my car back, was professional and friendly! The girls at the register were just okay. For this place of business they should be friendlier and avoid talking about overdoing it with Lyft rides in front of customers who benefited from this courtesy service like I had. Besides that, the most important is that I can trust my car will be taken care of and have a great customer service experience. More

Great communication and service As a Honda Element owner I prefer to have my car serviced by the dealership because they use OEM parts and have direct knowledge of my vehicle. As a Honda Element owner I prefer to have my car serviced by the dealership because they use OEM parts and have direct knowledge of my vehicle. More

Professional and efficient Louis from the service department was so awesome to work with. Very professional and also, the rest of the staff were courteous and organized. I would Louis from the service department was so awesome to work with. Very professional and also, the rest of the staff were courteous and organized. I would definitely return to this dealership More

Satisfied with the service but still has issue on carplay Satisfied with the service but my issue on the apple carplay wasnt addressed. After I paid the service fee and drove the car out of the service center Satisfied with the service but my issue on the apple carplay wasnt addressed. After I paid the service fee and drove the car out of the service center, I have to drove back just to tell them that they weren’t able to address my issue on the apple carplay. On the spot, they removed the battery connection for my car to reset. More