New Century Honda - Service Center

Just awesomeness He was patient and polite and very helpful and he greeted me with a smile and was ready to help me out. He was awesomeness He was patient and polite and very helpful and he greeted me with a smile and was ready to help me out. He was awesomeness More

Misrepresentation of Warranty I bought a used civic from this dealer ship in 2014. It was an okay enough experience, they try to up sell you on everything, that's expected. A few m I bought a used civic from this dealer ship in 2014. It was an okay enough experience, they try to up sell you on everything, that's expected. A few months later when I was up for my first service appointment I called in and asked if it was covered in my warranty. I was told by the service person "sure". When I came to pick up my car I was billed. When I tried to get an explanation they told me the woman who spoke to me was out and they weren't sure when she'd be back. I didn't have time to wait around but I checked and found it was not covered anyways. Wish they would have just told me that upfront. I would highly recommend people take their service business to Honcura which is also in Glendale. I actually just got my 30k mile check up at Honcura who told me my battery was unusually low and that it might still be covered by my warranty since I bought it under 3 years ago and was under 36k miles. So I called in and asked about it, when the service person at Diamond looked up my vin # they told me I bought the car in 2013 and that it was out of service. I said no I'm sure I bought it in 2014, maybe the original owner bought it in 2013 but not me. And she said nope, bought in 2013. I later looked it up and you actually get an additional year and 12k miles after buying used so I should have been good. I decided it was not worth the effort to go to this terrible dealership ever again. Long story short, if you ever decide to buy a Honda, they are great cars. Just don't expect anything great from Diamond and take your service business to the awesome shop called Honcura. More

Happy and fast service (late post for December 24, 2016) On today's visit I brought in my 2013 CRV, brought in for an oil change and a tire rotation. once again, this is for (late post for December 24, 2016) On today's visit I brought in my 2013 CRV, brought in for an oil change and a tire rotation. once again, this is for Kristina which is the only service adviser I go to. Kristina had me in and out of the dealership in little to no time which is always great. She came to me with a recommendation which I am considering and will come back when the time is just right. Anyway, for this service I'm always happy. Took no time and was out as fast as I was in. Thank you Kristina. More

Battery My battery died in a 6 month new car. After AAA helped me told me your battery needs to be replaced so I took the car right away to the service depart My battery died in a 6 month new car. After AAA helped me told me your battery needs to be replaced so I took the car right away to the service department and was the closing time but I was told I can leave the car and they will take care of it in the morning. Next day at 8:00AM got the call that the car is ready. That's excellent service Thank you all More

Routine Service on a Busy Day Service writer Jeff Hamada was courteous and professional. He estimated the time it would take to do my oil change and minor service at no more than a Service writer Jeff Hamada was courteous and professional. He estimated the time it would take to do my oil change and minor service at no more than an hour and a half. I was out of there in an hour. More

Kristina Haas- Service Department Kristina Haas is very professional she takes her time to answer any of my concerns. It's amazing i got my car and she been the person who has Who h Kristina Haas is very professional she takes her time to answer any of my concerns. It's amazing i got my car and she been the person who has Who has advise me since day 1, she is the one awesome advisor Honda has had in there team, can't wait to come back & ask for Kristina Haas! Thank you again Kristina More