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New Century Honda - Service Center
Glendale, CA
3,799 Reviews
3,799 Reviews of New Century Honda - Service Center
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January 06, 2015
"Matt Martinez, You deserve it !!!" sy It's a well deserved promotion. And I agree, majority come to Diamond Honda all because of him. Just like me. So friendly, great customer se sy It's a well deserved promotion. And I agree, majority come to Diamond Honda all because of him. Just like me. So friendly, great customer service. And look how he trained / handled all his staff. Very Mathew way.... Diamond Honda Service is so lucky to have you! More
by Susan
Employees Worked With
Jeff, Matt Martinez
Helpful October 13, 2014
Customer Service Am satisfied and very happy with Matt Burch's excellent service. Now I can say that I found a trusted dealer that am comfortable with. Am satisfied and very happy with Matt Burch's excellent service. Now I can say that I found a trusted dealer that am comfortable with. More
by aledpardo
Employees Worked With
Matt Burch
September 15, 2014
Matt Martinez, Louis Weatherspoon... Great Service!!! Diamond Honda never disappoints. I took my Honda last week for service. I called and was informed for basic oil change no appointment is needed. That Diamond Honda never disappoints. I took my Honda last week for service. I called and was informed for basic oil change no appointment is needed. That is great news! Louis assisted me with great customer service. He was friendly, knowledgeable and precise. I shared my concerns and he handled all of them. I told him Matt (Martinez) is the reason I bring my cars to Diamond Honda even though I live in Pasadena. It is obvious Matt has trained his staff well. They carry the same attributes as Matt. More
by druiz01
Employees Worked With
Louis Weatherspoon, Matt Martinez
August 28, 2014
Jefferson Ascencio, Matt Martinez Although I live in the Hollywood area and could go to Honda of Hollywood for service, I always go to Diamond Honda of Glendale. It is farther for me Although I live in the Hollywood area and could go to Honda of Hollywood for service, I always go to Diamond Honda of Glendale. It is farther for me but I will only go there. In the past I would only deal with Matt Martinez. He was (and still is ) the best service advisor. Glad he has promoted up ! Now I will ONLY deal with Jeff Ascencio ! Like Matt, he is extremely helpful and professional. I have had only great experiences with him. Today , 8/27/14, was my most recent. I always call ahead of time to make sure he is working before I take my car in for any service. I find it difficult to believe the review of "Corvel" dated 7/31/14. It sounds distorted. As a public service employee myself, I know how people can change the facts of a situation. Sorry Corvel, I don't believe you ! Jeff is outstanding! I hope the GM reads this review. Thanks. Tony Lozze, Hollywood ,CA. More
by donantonio
Employees Worked With
Jeff Ascencio, Matt Martinez
July 31, 2014
Not a happy experience I went for my regular change oil last Monday July 25 and a service representative by the name of Jeff handled my service request. I asked him if they I went for my regular change oil last Monday July 25 and a service representative by the name of Jeff handled my service request. I asked him if they can also check on the rattling noise on the engine when you step on the gas pedal. He told me that I have to come back on Thursday coz they are busy. So they set me up for an appointment for thursday July 31. When I came to see Jeff again he told me that there is a check-up fee of $110 which they did not tell me when they schedule me for that appointment. I asked him, just for hearing the rattling sound, you have to charge me that much. His answer was "why do you think everything is for free" I was so appaled and so sad to hear his remark. This is the first time that I heard something like this from your service advisor since we bought our first car in 2007. When I asked him if I can talk to Matt whom I knew when he was still a service adviser and was very helpful to me, Jeff told me he is busy but I told him I can wait. Jeff was the one who talk to Matt and Matt agreed to listen for the noise as long as it will not take too much time for the mechanic. My suggestion is that you must choose very well your service advisor to treat people courteously and not to ridicule them by saying "WHY DO YOU THINK EVERYTHING IS FREE" is really not a nice thing to hear from a service advisor specially when they have a problem on their car More
by corvel
Employees Worked With
Jeff
June 19, 2014
Thank YOU!! I own two Honda's (08'Accord and 12'Fit) my cars are in great shape thanks to Diamond Honda. I meet Matt over five years ago. He is an absolute deligh I own two Honda's (08'Accord and 12'Fit) my cars are in great shape thanks to Diamond Honda. I meet Matt over five years ago. He is an absolute delight to work with. I look forward to taking my cars for service. Matt is honest and has impeccable customer service, always with a smile. So happy to see he is Service Manager, he deserves it!!!! More
by druiz01
Employees Worked With
Matt Martinez
May 22, 2014
thank you I want to just thank Brian for the great service. I normally don't give reviews but think he went above and beyond good service. I want to just thank Brian for the great service. I normally don't give reviews but think he went above and beyond good service. More
by screen818
Employees Worked With
Brian
February 04, 2014
This review is specifically for Matt Martinez. I went into Diamond Honda 3 times for an annoying sound I heard on my brand new 2013 Honda CR-V. Each time I went in, the service representatives (not Matt) into Diamond Honda 3 times for an annoying sound I heard on my brand new 2013 Honda CR-V. Each time I went in, the service representatives (not Matt), said they fixed the problem, but in reality, did not. The 4th time I went back, I got connected with Matt, who knew right away what the problem was. He got the car fixed and now the sound is gone! Thanks Matt for stepping in and helping us out with what was a very frustrating situation. More
by alexminoh
Employees Worked With
Matt Martinez
January 13, 2014
Rick has always been my helpful Honda guy! He is the reason I continue to service my vehicle at this location. He does not treat me as a customer, but rather as a friend. I know my car is in good hands reason I continue to service my vehicle at this location. He does not treat me as a customer, but rather as a friend. I know my car is in good hands when I drop it off because he is making sure everything that needs to be done is taken care of. He truly cares about each car as if it were his car. Rick always has a smile on his face too and does what he can to accommodate each car owner. More
by renee1616
Employees Worked With
Rick Gudino
