New Century Volkswagen

My beetle has 270000 miles thanks never missing my 5000 mile service. Pedro Silva is an excellent service rep, bends over backwards, knowledgeable and honest. 15 years of stellar service, all I can say i mile service. Pedro Silva is an excellent service rep, bends over backwards, knowledgeable and honest. 15 years of stellar service, all I can say it takes an xxxxxxx to know an xxxxxxx, so don’t give that review an ounce of credit. Treat people like gold and they will do the same. Not ET, just a look alike.You bleep me but not the big A..Hole’s comment? Now I am pissed! More

piece of crap dealer with its workers I drive their top of the line 66k touareg tdi executive, and what an xxxxxxxx to treat a customer in such a way. I turned in my car for a service for I drive their top of the line 66k touareg tdi executive, and what an xxxxxxxx to treat a customer in such a way. I turned in my car for a service for front steering wheel noises, which they did not even provide or asked to give a rental car to make the customer happy as its not my fault their car is not as its supposed to be. It has been 2 days and I have not gotten nor received a call regarding an update. I really need a car and this as s holes are not responding. First I called and spoke with someone that said your car is handeled by Pedro, and he cares less about everybody and he left. What a professional way of talking with a customer. Then told me that he will find out and call me back which he never did, It had been one hour I am trying to talk with someone at the dealership from service to business office to managers of the dealer. All they do is transfer the calls and put on hold. Nobody is answering to find out the status. Bunch of crap working together. I had owned 3 cars by them and will not get it anymore. Shame on everybody. More

Vehicle Malfunction When I purchased my 2012 Volkswagen eos on August 2,2014 two weeks after my purchase my convertible top was giving my an error whenever it would close When I purchased my 2012 Volkswagen eos on August 2,2014 two weeks after my purchase my convertible top was giving my an error whenever it would close. I took it to NEW Century Volkswagen where i purchased it they said they fixed it , the next day I had the same problem i was furious to know that they didn't take my case seriously being the place I purchased my car from. So I had to drive ALL the way to to Glendale from Palmdale. I took it back told them that they didn't do anything to fix it, they apologized , plugged my car in the computer no errors where giving just that my switch from the driver window was no replaced . The service MANGER himself said that "this window switch should have been replaced when the certification process was being done before the car was placed for sale" that made me think then was the world auto certification process made effectively or just in a hurry to sell the car. My problem has been going on for 5 months now and no repairs has been made by the dealership . I've taken it a couple of times, The first time I took it Ardash Avakion gladly gave me a rental car knowing that i was 20 years old , under the legal age of renting a car. I didn't know that until the third time i went , they were going to give me a rental car but i am not in the age range they later explained that i am not in the age range to legally rent a car, i was confused to why they gave me one last time. So after wasting my GAS money and time from going to Glendale back home to Palmdale, I took my car to Antelope valley walkswagen the first time i took it they where able to figure out the problem i was surprised and upset to know that New Century volkswagen was unable to figure out the problem the first time . ON top of that i have numerous times asked them to give me a 112 inspection copy of my car, and they have always said yes we will send it right away and I still haven't received it. I need to make sure that I actual bought a certified car from New Century Volkswagen. If i didn't then they sold me a car with problems , and they knowing it. I still haven't had my car fixed, its going to know 6 months this IS NOT OKAY ! Ive been waiting on Antelope valley volkswagen and they are waiting on the Region case manger at the volkswagen to give an okay on my top and truck that WON"T open or close at all now. This will be the last time i EVER purchase a VOLKSWAGEN from New Century Volkswagen on 1220 s. Brand Blvd glendale ca 91204 . I am no even sure that they sell certified cars they probably just do a quick check to sell the cars and get their money. Such a disappointment ! More

Steve and the other guys are great. They're able to identify my car's problems and fix them immediately. The prices are reasonable and they're friendly to deal with. I recommend their service departm identify my car's problems and fix them immediately. The prices are reasonable and they're friendly to deal with. I recommend their service department. More