My brother recommended New Country to me on the basis of his excellent experience there. I'm so glad I listened to him. Couldn't have asked for a more courteous, positive buying experience of a CPO vehicle. Grace Ramos, with whom I did the test drives, is terrific -- she knows how to connect with clients and to make the experience an excellent one: no pressure, no gimmicks, she understands the customer's needs and makes the purchasing process really fun along the way. Felt like a celebration, as it should! Finalised the purchase with Arpan Singh, Business Manager, another excellent presence there - smart, efficient, great sense of humor too. Chris Booth, pre-owned Manager was an excellent person to negotiate with and I appreciated his participation in the negotiations. There are a couple of items we still need to sort out that we couldn't wrap up because it was the end of the day when I was there ( I was visiting CT from out of state so that is adding a little time to the process) but I'm confident these things will be addressed fully when I go back in two weeks' time.