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New Country BMW

Hartford, CT

3.2
114 Reviews

1 Weston Park Road

Hartford, CT

06120

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Showing 114 reviews

September 10, 2024

Terrible dealer and fraudulent service department. We bought a used X3 there a few months ago. They said they check it out completely and serviced it. Six months later we go in for the oil change a More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Smalls
May 10, 2024

This dealership leaves a lot to be desired. I will not buy another vehicle from them again. Michael I was terrible to deal with. Overall they have very deceptive business practices and if I co More

by BMW M3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
MICHAEL IANCU
Jun 04, 2024 -

New Country BMW responded

Good afternoon, so sorry to learn of the experience. While we don't have this model on record being recently sold by this sales advisor, we would love to help, and even discuss the return of your M. Please reach out directly with contact information so I may personally assist further. With best intentions, Brandon Small General Manager, New Country BMW BSmall@newcountry.com

January 26, 2024

Tevin was amazing in assisting me and my wife purchase a new vehicle. also connor and mason did a great job during the delivery process. More

by luis sorto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tevin/ Connor/ Mason
November 01, 2023

New Country BMW in Hartford is an excellent trustworthy Dealership. I bought a BMW X3 from Habberstadt BMW in NY. The car had many issues as soon as pulled off the lot and Got back to Hartford CT. I went t More

by Nicki Nic
Recommend Dealer
Yes
Employees Worked With
Estelle Percoski, Josh Tyler
July 17, 2023

I recently had an incredibly disappointing and frustrating experience with New Country BMW. Not only did they damage my car, but they refused to take any responsibility for their actions. When I d More

by Jackson
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Small
December 01, 2022

I’m hear to say, I freaking love my New Country BMW staffs and the service department family. Huge Kudos to John who has been my go to person and to Cameron, Aldin, plus each and everyone at the Servic More

by khannie007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John and Cameron..
July 07, 2022

Mark was hands down the best part about this dealership! Made it the most welcoming and easiest transaction ever!! Anyone who comes to this dealership look for Mark and Marco! Helped with everything and wer More

by jadonwhite
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark, Marco
May 20, 2022

I brought a 2017 BMW X6 from new country bmw I went in the next day to the service department because I noticed that the car needed a little touch up on the Paint So I scheduled a appointment and broug More

by Peppet
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ryan And Another person
May 09, 2022

Great experience at New Country BMW! David Santilli my sales was rep so knowledgeable and informative through the whole sales process. Upon delivery Marco Marinelli and Raja Kayani were More

by sholt85
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Santilli, Marco Marinelli, Raja Kayani
March 23, 2022

I bought a new X5e from Mike Iancu recently and had an excellent experience! He helped me select the perfect car and I couldn’t be happier with it. They worked with me from start to finish, were very acco More

by srwhit
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Iancu
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