New Country Lexus of Westport

This is my fourth leased vehicle from this dealership. I’ve been extremely satisfied every time. This latest lease was completed with Jamie Rhind, who went the extra mile to find a way to close a deal. He I’ve been extremely satisfied every time. This latest lease was completed with Jamie Rhind, who went the extra mile to find a way to close a deal. He is delightful to deal with. He continuously sought ways to please the customer—before and after the car was picked up. Credit is also due to Rick Calvo, the sales manager. I highly recommend this dealership. More

Worst dealership I have encountered in a long time. It started with negotiations of a car I was interested in, the GM Bob got involved directly with it, they came to a price I had an interest in, but d It started with negotiations of a car I was interested in, the GM Bob got involved directly with it, they came to a price I had an interest in, but didn’t buy the car that day. I had to sell my current vehicle. On my way home the salesman called me and offered to buy my car outright as a wash, I said its a deal and I”ll come back Tuesday and pick it up. I got to the dealership 50 miles away from me; and the GM was not there, nor was my salesman, Rick the sales manager was rude and tried to jump my price $150 and roll in the negative equity( i fully disclosed my payoff and how many payments I had left in the initial conversation) Rick said they didn’t know i had more than a few payments left and didn’t care that I wasted 100 miles and time for a false promise. I WOULD NEVER BUY FROM THAT DEALERSHIP.. they love bait and switch tactics. More

I had a very good experience with New Country Lexus of Westport team. I especially want to highlight Jamie Rhind who showed himself as an excellent professional. He helped me with everything and thanks to Westport team. I especially want to highlight Jamie Rhind who showed himself as an excellent professional. He helped me with everything and thanks to him, I am an owner of new GX550 Premium+ Lexus. Thanks again! More

We had an excellent experience working with Anthony Faustini. He was knowledgeable, patient and professional. We would highly recommend him to anyone we know. The entire team was excellent and made o Faustini. He was knowledgeable, patient and professional. We would highly recommend him to anyone we know. The entire team was excellent and made our experience buying a car smooth and easy. More

I had a very good experience there. Hector helped me a lot during buying my car. Hector helped me a lot during buying my car. More

Hector Diaz was very good to work with. He is truly a professional. We would recommend him to everyone we know. He is truly a professional. We would recommend him to everyone we know. More

Purchased a new to us ‘22 Lexus RX350 @ the Fairfield location, procrastinated for over a year with purchase because of prior bad experiences at other dealers. This experience was the best car buying ex location, procrastinated for over a year with purchase because of prior bad experiences at other dealers. This experience was the best car buying experience my wife and I have had. Greeted quickly by Hector Diaz. My wife wasn’t 100% sure what vehicle she actually wanted, but Hector was incredibly patient, friendly, open, and professional. Test drove 3 different vehicles without any resistance or attitude before my wife made her decision. There was absolutely no pressure, and that is one of the biggest reasons why we purchased the same day. Everyone at this dealership basically put the ball in our court and let us decide. Hector Diaz, again, was awesome to do business with, along with the rest of the crew at Fairfield. Finalized the paperwork with Dondre Clarke, who, as with Hector, was awesome to deal with. No pressure, let us know our options, patiently explained the details, and let me and my wife decide what was best for us. Met one other gentleman who worked there but didn’t get his name, but overall, you guys are awesome and will actually look forward to dealing with this crew again when we need a new vehicle More

Hector Diaz and Beny Arias-Gomez are excellent professionals. I enjoyed working with them and was impressed with their professionalism, honesty, and kindness. I had a great experience and would li professionals. I enjoyed working with them and was impressed with their professionalism, honesty, and kindness. I had a great experience and would like to work with them again. More

I purchased a RX 350 in 2024 and at the time they told me I did not need a front license plate. I subsequently learned it was a law in Ct to have a front license plate. Brought it in to their FIfield device I did not need a front license plate. I subsequently learned it was a law in Ct to have a front license plate. Brought it in to their FIfield device department and they wanted to charge me $227 for a bracket which should have come with the car. I refused to pay that amount and called the manager of Lexus, Bob. In the same visit, I had low tire pressure. It turned out I had a nail in my tire. They said the nail was in the shoulder and I would need a new tire as it couldn’t be fixed. The video they sent me showed it was in the center of the tire and Toen Fair Tire on Stamford fixed it free of charge because of the poor dealings with Lexus. Bob responded to my call the next day and was confrontational and wouldn’t acknowledge that the bracket should have come with the car. It wasn’t until I mentioned the fraudulent tire issue that he wanted to give me a $200 credit, not even the cost of the bracket. They see an older woman and feel they can take advantage. BEWARE of their tactics and be vigilant. More