New Country Lexus of Westport

We worked with Hector who is a knowledgeable, personable, and professional salesman with a great personality. There was no wait time with our appointments and the test drive was easy and fun as Hector had me and professional salesman with a great personality. There was no wait time with our appointments and the test drive was easy and fun as Hector had me try several things beyond sport mode on the backroads, main roads, and highway. Also, I must have called and texted Hector 10 times and he was always responsive and accommodating, which I very much appreciated! Price: they worked with us some. Things did add up after the price of the vehicle was lowered. Finance Manager: also knowledgeable and personable. He made the process as smooth as possible. The one thing to be aware of is purchasing an extended warranty for a used vehicle—they rolled it into the financing, which is not fair. I should have pushed harder for that not to happen or just not purchased through Lexus. I was worried about the electronics going on the 2022 rx350, not the engine or transmission, at all. Overall, the experience was excellent as we felt cared for and respected. More

I have nothing but good things to say about Evan Palumbo our sales person. He answered every question we had thoroughly and clearly and made us feel extremely comfortable.. our sales person. He answered every question we had thoroughly and clearly and made us feel extremely comfortable.. More

I bought my first Lexus 28 years ago and have come to expect superior and luxurious service from a Lexus dealership. We were not disappointed! We were impressed. While this was Lexus number four, it wa expect superior and luxurious service from a Lexus dealership. We were not disappointed! We were impressed. While this was Lexus number four, it was my first brand new Lexus purchase. Having made an online appointment we were greeted by Elton Dos Santos, who was a pleasure to work with. He was very knowledgeable about the difference between the NX350H premium and the various RX models. I wanted to understand the differences between the Hybrid and the plug in hybrid as far as performance and size across both models. Already owning an EV we had many technical and specification questions about a hybrid. Elton was wealth of technical information and a patient guide through the process. At the second visit I picked the model and color the process was quick and easy, I took delivery six days later. The negotiation was short and the price very fair. Elton represented the Dealership very well and the paperwork person was good too! The entire experience was top notch! More

This is my fourth leased vehicle from this dealership. I’ve been extremely satisfied every time. This latest lease was completed with Jamie Rhind, who went the extra mile to find a way to close a deal. He I’ve been extremely satisfied every time. This latest lease was completed with Jamie Rhind, who went the extra mile to find a way to close a deal. He is delightful to deal with. He continuously sought ways to please the customer—before and after the car was picked up. Credit is also due to Rick Calvo, the sales manager. I highly recommend this dealership. More

Worst dealership I have encountered in a long time. It started with negotiations of a car I was interested in, the GM Bob got involved directly with it, they came to a price I had an interest in, but d It started with negotiations of a car I was interested in, the GM Bob got involved directly with it, they came to a price I had an interest in, but didn’t buy the car that day. I had to sell my current vehicle. On my way home the salesman called me and offered to buy my car outright as a wash, I said its a deal and I”ll come back Tuesday and pick it up. I got to the dealership 50 miles away from me; and the GM was not there, nor was my salesman, Rick the sales manager was rude and tried to jump my price $150 and roll in the negative equity( i fully disclosed my payoff and how many payments I had left in the initial conversation) Rick said they didn’t know i had more than a few payments left and didn’t care that I wasted 100 miles and time for a false promise. I WOULD NEVER BUY FROM THAT DEALERSHIP.. they love bait and switch tactics. More

I had a very good experience with New Country Lexus of Westport team. I especially want to highlight Jamie Rhind who showed himself as an excellent professional. He helped me with everything and thanks to Westport team. I especially want to highlight Jamie Rhind who showed himself as an excellent professional. He helped me with everything and thanks to him, I am an owner of new GX550 Premium+ Lexus. Thanks again! More

We had an excellent experience working with Anthony Faustini. He was knowledgeable, patient and professional. We would highly recommend him to anyone we know. The entire team was excellent and made o Faustini. He was knowledgeable, patient and professional. We would highly recommend him to anyone we know. The entire team was excellent and made our experience buying a car smooth and easy. More

I had a very good experience there. Hector helped me a lot during buying my car. Hector helped me a lot during buying my car. More

Hector Diaz was very good to work with. He is truly a professional. We would recommend him to everyone we know. He is truly a professional. We would recommend him to everyone we know. More

Purchased a new to us ‘22 Lexus RX350 @ the Fairfield location, procrastinated for over a year with purchase because of prior bad experiences at other dealers. This experience was the best car buying ex location, procrastinated for over a year with purchase because of prior bad experiences at other dealers. This experience was the best car buying experience my wife and I have had. Greeted quickly by Hector Diaz. My wife wasn’t 100% sure what vehicle she actually wanted, but Hector was incredibly patient, friendly, open, and professional. Test drove 3 different vehicles without any resistance or attitude before my wife made her decision. There was absolutely no pressure, and that is one of the biggest reasons why we purchased the same day. Everyone at this dealership basically put the ball in our court and let us decide. Hector Diaz, again, was awesome to do business with, along with the rest of the crew at Fairfield. Finalized the paperwork with Dondre Clarke, who, as with Hector, was awesome to deal with. No pressure, let us know our options, patiently explained the details, and let me and my wife decide what was best for us. Met one other gentleman who worked there but didn’t get his name, but overall, you guys are awesome and will actually look forward to dealing with this crew again when we need a new vehicle More