I want to let you know about the wonderful experience I had at New Country with this car purchase.
You should know that Hector and I have been emailing about cars I have been following on Carfax and your website for a few months. He was always patient, attentive and communicative. Other salesmen would have grown frustrated by the lack of a sale. He is the main reason I came to this dealership (+ your pricing). You should know I live in NY about 45-60 minutes away. There is a Lexus dealership in Mount Kisco (15 minutes away) and White Plains (30 minutes away) but I still came to Westport/Fairfield because of Hector.
I arrived at 1030 am Monday, Memorial Day without an appointment. Hector greeted me and I was in a car test driving within 15 minutes. Within the hour we were working on the deal. It was all easy and done with a smile. I also know Hector went and personally brought the car to a car wash to have it cleaned since the plan was to take it the same day and the detail team was not in for the holiday. Above and beyond.
Lastly, Josh the Business Manager completed the positive experience. He was also patient and personable and worked hard to get me the best deal. I have never had such a good experience in the financial room on a car buying experience. My past meetings have usually been combative.
So overall I am thrilled with the purchase and transaction. The only negative I must admit was the very high dealer fee of $795. I know the group sets this but it was exxcessive on a pre-owned car. If the team was not so nice I may have walked over it. I will be recommending friends and family to make the trip to CT and will be back for other cars when needed. My wife is already talking about getting in a Lexus.