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New Country Lexus of Westport
Westport, CT
1,287 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,287 reviews
July 11, 2014
Five star The above rating says it all. Joe Jacob made me feel like I was the only customer he had. He knows the products, explains in easy to understand term The above rating says it all. Joe Jacob made me feel like I was the only customer he had. He knows the products, explains in easy to understand terms, returns phone calls promptly. More
by eezride
Employees Worked With
Jay, Mario Cortella, Michael Mordoff
July 05, 2014
Lexus RX350 I was very pleased with my experience at New Country Lexus of Westport. My salesman Joe Jacob was very knowledgeable in helping me make a decision to I was very pleased with my experience at New Country Lexus of Westport. My salesman Joe Jacob was very knowledgeable in helping me make a decision to purchase my Lexus. The technical information that I got from Michael Mordoff was very informative in helping me to understand the features of the RX350. More
by nclofwjj2015
Employees Worked With
Joe Jacob, Michael Mordoff
June 29, 2014
2014 LS460 I was shopping around for a new 2014 LS460. I walked into New Country Lexus with other dealer prices in hand. New Country Lexus was able to bea I was shopping around for a new 2014 LS460. I walked into New Country Lexus with other dealer prices in hand. New Country Lexus was able to beat, by a considerable amount of money, to the other dealers. An agreement was made to purchase the vehicle and a deposit was given. I was advised by my sales man, John Blank that the vehicle I was looking for was a special order. He assured me he could get it within a couple of days. A couple of days had passed, that's when I received the bad for them/good for me news! He was able to locate the exact vehicle but this one happened to be fully loaded. Oh boy I thought, more expensive vehicle equals more $$ from me. NOT TRUE. He was willing to "keep the customer happy" by selling me the higher priced vehicle for the same price!!! I took delivery of the vehicle on 06/27/14. When I picked up the vehicle they did not say, "Here it is, have a nice day". They provided me with a service consultant, Michael Mordoff who new this vehicle like the back of his hand. He spent at least an hour and a half showing the "less technology advanced" how to operate this car. Showing someone step by step is far easier than trying to figure it out from a book. ***CLOSING*** My advise, from experience is to shop around. Get your best price. Then go to New Country Lexus. You will not be disappointed. More
by GeorgeLS460
Employees Worked With
Anthony Ferreri
June 27, 2014
Joe was great! I had a great experience with Joe. He made the process really easy and pleasant so I wanted to submit this review so that he was recognized! I had a great experience with Joe. He made the process really easy and pleasant so I wanted to submit this review so that he was recognized! More
by fnikas
Employees Worked With
Joe Jacob
June 23, 2014
Review Thank you for the great experience of car buying! Everyone was very professional and knowledgeable. Michael was able to show me car features in the Thank you for the great experience of car buying! Everyone was very professional and knowledgeable. Michael was able to show me car features in the most efficient way. I am looking forward to buying from this dealership again. More
by Mazizova
Employees Worked With
Michael J. Buchbinder, Rish Pahlad, Michael Mordoff
June 22, 2014
purchase of new lexus RX350 After checking the internet, we were refered to your dealership. Joe followed up with me via email for a few weeks and answered my questions , which m After checking the internet, we were refered to your dealership. Joe followed up with me via email for a few weeks and answered my questions , which made it possible to test drive and purchase all done in one visit. More
by karendu
Employees Worked With
Joe Jacob
June 21, 2014
Lexus experience The staff covered avery aspect of the car and it's options. They were very friendly and eager to assist, as did Mario to finance the car. The staff covered avery aspect of the car and it's options. They were very friendly and eager to assist, as did Mario to finance the car. More
by franzkett
Employees Worked With
Mario Cortella, Michael Mordoff
June 16, 2014
A pleasure to deal with! We received first-rate support and service from Joe Jacob and the staff at the Westport location. Everyone at the dealership referred to me by my name We received first-rate support and service from Joe Jacob and the staff at the Westport location. Everyone at the dealership referred to me by my name, asked me how I was doing, and spoke to me in a pleasant, respectful voice. They made sure they obtained all of the details surrounding my questions and concerns and provided me with excellent communication and satisfaction. I felt they took my initial concerns in consideration and did their very best to help me. They did everything possible to accommodate my needs and satisfy my willingness to ultimately purchase a vehicle. The transaction was smooth and easy, and I appreciated the time Mike Mordoff spent with me to go over the vehicle functions. I highly recommend this dealership and it was a pleasure doing business with. P.S....loving my new RX350! More
by dunnnn
Employees Worked With
Alfred Liosi Jr., Mario Cortella, Joe Jacob, Michael Mordoff
June 14, 2014
RX450 Hybrid I was going to purchase an Infinity. My brother made me promise to test drive a Lexus. I never made it back to the Infinity dealership. I love the veh I was going to purchase an Infinity. My brother made me promise to test drive a Lexus. I never made it back to the Infinity dealership. I love the vehicle. I'm still learning to master all the technology, but it's fun. Speaking of technology, having a dedicated tech person is great. Michael was excellent in explaining the car to me. Thank you New Country Lexus! More
by MKDitullio
Employees Worked With
Rish Pahlad
June 10, 2014
Truly excellent experience With my Audi lease close to ending I decided to evaluate BMW, Mercedes, Jaguar and Lexus options as well as discussing a new lease with Audi. Without With my Audi lease close to ending I decided to evaluate BMW, Mercedes, Jaguar and Lexus options as well as discussing a new lease with Audi. Without question the best experience I encountered was at Lexus Westport and this resulted in my selecting a new Lexus lease. The primary reason for this experience was the excellent service and counsel provided by Yulissa Rodriguez. I don't know how long Yulissa has worked in this field but she is the best salesperson I have ever worked with and exemplified everything that I would want when working with someone when selecting a car. In fact I would suggest she exemplified everything anyone would want when buying any product or service! When I first met her she was very friendly and extremely professional. She asked the right questions and importantly LISTENED to what I was saying - unlike my other dealer experiences where I had to guide/manage them through the process. She was quickly able to provide me a quote, which in many cases took over an hour at other dealerships. When discussing options she wasn’t pushy and I had a sense that she was looking to strike a fair deal as opposed to pushing the best deal for the dealership. Upon deciding on a lease and a pickup time she kindly picked me from the local railway station and quarterbacked me through the process with Mario in finance and Stephanie who walked me through the features and technology of the car (both of whom were very good by the way). Since picking up the car Yulissa has checked in a couple of times to ensure I had no issues and when I had one question resolved that for me very quickly. All-in-all an excellent experience and one in which I truly felt I had developed a relationship with a dealership and importantly a trusted advisor in Yulissa. She is excellent ! More
by London9999
Employees Worked With
Mario Cortella, Yulissa Rodriguez
