New Country Lexus of Westport

In a word, "Excellent! " I couldn't be more satisfied with Mr. Kris Brown and the service center. Surprisingly, the cost of an oil change, tire rotation, and complete checku " I couldn't be more satisfied with Mr. Kris Brown and the service center. Surprisingly, the cost of an oil change, tire rotation, and complete checkup were what a regular auto shop would charge, not a dealership. The live video(s) with a running commentary of the entire vehicle inspection is handy. Fortunately, there were no surprises. The reason was that if one Lexus Service Center services your car, you should not expect surprises! More

The experience was world class. I am a customer for life!!! My brothers whom is currently waiting on the new RX350 will be coming there to place his order. Also, my sister who is lo I am a customer for life!!! My brothers whom is currently waiting on the new RX350 will be coming there to place his order. Also, my sister who is loving my new ride will be coming down as well. BEST DEALERSHIP IN THE WORLD!!!!! More

3:21 PM Mon June 20 Steven S. Westport, CT 6/20/2022 we have been taking our Lexus vehicles to this dealership for over 20 years. our most recent experience was nothing short Westport, CT 6/20/2022 we have been taking our Lexus vehicles to this dealership for over 20 years. our most recent experience was nothing short of awful. they charged us $4,00 to repair a heat/ ac problem. when they returned the car the problem still existed!!! when we called them they took the car back and kept it for almost a month because they said they were having a hard time finding out where the problem was. They even claimed that they brought people in from Lexus to help but they too were of no help. They offered us a $1,000 discount but the problem would still exist or they would put in a rebuilt part to supposedly fix the original problem but they would not guarantee that the rebuilt part would have longevity so they would not give us a warranty on the part. As far as I am concerned they are total scam artists. They and Lexus should be ashamed of themselves. I am so disgusted with Lexus of Westport: please be careful dealing with them. steve s More

As usual, Kris Brown from the Service Department and Lexus of Westport whose service department is located in Fairfield, CT, never let us down. Kris took great care in looking after the repairs and keep Lexus of Westport whose service department is located in Fairfield, CT, never let us down. Kris took great care in looking after the repairs and keeping us updated with photos. The final cost of the repairs as compared to the estimate was spot on! No surprises there. We are very thankful. More

The check engine light came on in my Lexus IS 250. I took the car to the service center of the New Country Lexus of Westport in Fairfield, CT. After a thorough checkup, it was determined that the gas I took the car to the service center of the New Country Lexus of Westport in Fairfield, CT. After a thorough checkup, it was determined that the gas cap was loose and there were no other issues. Of course, I was relieved that it was a simple fix and I was grateful to the service center for their professionalism and honesty. I have absolutely no reservations about taking my car back anytime I have a problem or for a regular service. More

I could not be happier with my car buying experience at Lexus of Westport. Derrick quickly greeted us when we arrived to pick up our '22 Lexus RX 350 F-Sport. My sales person Chris Kelley presented my new Lexus of Westport. Derrick quickly greeted us when we arrived to pick up our '22 Lexus RX 350 F-Sport. My sales person Chris Kelley presented my new car with a beautiful red bow on top of it. Kevin was professional and very clear with the financial paperwork, that we had to go through and sign. Bob Levenson the General Manager stopped by and took the time to congratulate us on our new purchase. Liz was very knowledgeable on setting up my phone and getting all of my apps to work. The whole process took less than a hour and we were back on the road enjoying our new car! More

Extremely pleased with the professionalism and courtesy given to me as a customer. Dondre Clarke was exceptional and very knowledgeable of all the details of the Lexus Brand. I would definitely refer this given to me as a customer. Dondre Clarke was exceptional and very knowledgeable of all the details of the Lexus Brand. I would definitely refer this dealer to family and friends. More

This car purchasing process was truly pain-free. Started with a great conversation with Mr. Dondre Clarke over the phone, the young gentleman who assisted me throughout the whole process. His transp Started with a great conversation with Mr. Dondre Clarke over the phone, the young gentleman who assisted me throughout the whole process. His transparency regarding the car’s pertinent information and “numbers” made the whole process hassle and anxiety-free. Ms Sonia Suarez closed the deal. She was very pleasant and thoroughly explained all the required documents before I affixed my signature. I was offered “add-ons” which were presented with clear explanation. I felt no pressure in the finance office. I drove my new Lexus home to Queens, NY with an exuberant feeling. I would highly recommend this dealership to anyone. Thanks to everyone at New Country Dealership. Shout out to Mr. Hector Diaz. More

Very thorough with everything. Great staff and customer service. Highly recommend Lexus Of westport to anyone looking to jump into a brand new car! Great staff and customer service. Highly recommend Lexus Of westport to anyone looking to jump into a brand new car! More