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New Country Lexus of Westport

Westport, CT

4.5
1,287 Reviews

1317 Post Road East

Westport, CT

06880

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Showing 1,287 reviews

April 09, 2014

A great group of people and excellent service! A great experience all around! From our initial contract with Chad to meeting JR and Rick and Mike were all fabulous!! Keep up the good work and we More

by Kshippee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J.R. Buchbinder, Ricky Garcia, Michael Mordoff, Chad Israel
Apr 10, 2014 -

New Country Lexus of Westport responded

Thank you very much for taking the time to write a review and share your feeback. Please remember your first 2 services are complimentary at 5,000 and 10,000 mile intervals at our service center in Fairfield. If you need anything during your Lexus ownership please contact us. Congratulations and thanks again! JR Buchbinder General Manager jrbuchbinder@newcountry.com 203-255-1531 x6912

April 08, 2014

Don't have the 30K service done here - GM is threatening Purchased the vehicle from a family member (RX 450H 2010 with 32K miles) (April 2014). I made an appointment to have it serviced at the Lexus dealersh More

by fionab
Customer Service
Friendliness
Price
Recommend Dealer
No
Apr 08, 2014 -

fionab responded

I just received a threatening email from the General Manager over my review saying that my warranty wouldn't be honored because I took it elsewhere. I quote, "This will play a factor if you are only concerned with the lowest price service. We have a quality standard to abide by which sets us apart from an independent repair shop. Please keep in mind when having a non authorized Lexus dealer repair your car, you may run into a lack of warranty coverage if they diagnose the car wrong and cause further damage. Your owners manual will state the same 30,000 mile service suggested maintenance straight from Lexus." We all know this isn't true. I am taking it to the same place that has serviced our cars (our other two are an Audi and a Porsche) for 7 years. They are a highly respected servicer in our community and their techicans are trained. I didn't go to the lowest priced place. I drove straight to a place I know and trust. Don't be bullied by JR Buchbinder General Manager!!!

Apr 08, 2014 -

New Country Lexus of Westport responded

New Country Lexus of Westport wrote on 4/8/2014 3:55:35 PM: First, I would like to apologize for your poor experience and the fact that our advisor Scott did not give you the correct directions to the service department. That is unlike Scott and I do apologize on his behalf. In regards to the quality of work that will be received at a foreign repair shop or Toyota dealership, Lexus dealers use only genuine Lexus parts with factory trained Lexus technicians and state of the art equiptment and tools. This will play a factor if you are only concerned with the lowest price service. We have a quality standard to abide by which sets us apart from an independent repair shop. Please keep in mind when having a non authorized Lexus dealer repair your car, you may run into a lack of warranty coverage if they diagnose the car wrong and cause further damage. Your owners manual will state the same 30,000 mile service suggested maintenance straight from Lexus. This is standard routine maintenance. I understand your disappointment with the price rating of 1 star but was confused regarding the 2 star rating for customer service. Can you please tell me a little more in detail if Scott offended you or did not assist you in the right way? This is his report card and we would like to improve for future services. The customer service and friendlness scores were completely opposite so I did not know if something had happened. Thank you very much! JR Buchbinder General Manager jrbuchbinder@newcountry.com 203-255-1531 x6912

April 07, 2014

Hassle free purchase with Rish at a great price through the dealer's participation in the USAA Buying Service which I used to find a dealer and get the price quote for the vehicle I wanted. More

by Philmckee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mordoff, Rish Pahlad, Ricky Garcia
Apr 08, 2014 -

New Country Lexus of Westport responded

Thank you very much for your review. We appreciate your feedback and please let us know if you need anything during your Lexus ownership. Your business is appreciated! Please remember your first TWO services are complimentary at 5 months and 10 month intervals from your date of delivery OR as soon as your maintenance light appears on your dashboard. The TWO complimentary services are valid at our Service Center at 80 Kings Highway Cut-Off in Fairfield, CT. We have over 50 brand new Lexus loaner vehicles by appointment for any service over 2 hours for your convenience and appointments can be made 24/7 at www.newcountryservice.com . In the unexpected event of an accident, dings, dents or any body repair, please note to bring your Lexus direct to our Service Center and it will be handled by our Body Shop Specialist using genuine Lexus parts. If you wish to attend our next New Owners Welcome Event, please LIKE US on Facebook at https://www.facebook.com/NewCountryLexusWestport . You will find our next event date where you can RSVP to join us for food, technology presentations and win some exciting Lexus prizes. Refer your Family, Friends and Co-Workers to Lexus of Westport at http://www.newcountrylexusofwestport.com/Referral-Program-in-CT?siteMapItemName=2533801375126172536 and enter your information to receive $200.00 for every new or used car sales referral at Lexus of Westport. If you have any technology questions, please contact one of our Lexus Technology Specialists at (203) 255-1531. They are there for you to get the most out of your Lexus ownership and to make sure you are completely satisfied with your vehicle. Thanks again and welcome to the New Country family, JR Buchbinder General Manager jrbuchbinder@newcountry.com www.LexusofWestport.com (203) 255-1531 x6912

April 06, 2014

Michael was not your typical salesperson with the xx sales pitch. For whatever reason he was trusting as I came in with a non chalant attitude. He seems very honest and sincere. Meeting Mario the fina More

by dcboykin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Cortella, Mike Morano
Apr 08, 2014 -

New Country Lexus of Westport responded

Thank you very much for your review. We appreciate your feedback and please let us know if you need anything during your Lexus ownership. Your business is appreciated! Our Service Center is located in Fairfield on Kings Highway Cutoff. We have over 50 brand new Lexus loaner vehicles by appointment for any service over 2 hours for your convenience and appointments can be made 24/7 at www.newcountryservice.com . In the unexpected event of an accident, dings, dents or any body repair, please note to bring your Lexus direct to our Service Center and it will be handled by our Body Shop Specialist using genuine Lexus parts. Refer your Family, Friends and Co-Workers to Lexus of Westport at http://www.newcountrylexusofwestport.com/Referral-Program-in-CT?siteMapItemName=2533801375126172536 and enter your information to receive $200.00 for every new or used car sales referral at Lexus of Westport. If you have any technology questions, please contact one of our Lexus Technology Specialists at (203) 255-1531. They are there for you to get the most out of your Lexus ownership and to make sure you are completely satisfied with your vehicle. Thanks again and welcome to the New Country family, JR Buchbinder General Manager jrbuchbinder@newcountry.com www.LexusofWestport.com (203) 255-1531 x6912

April 03, 2014

Comment Honestly the employees I worked with are incredibly knowledgable, genuine, & really worked with me to make my purchase happen! All the employees are e More

by Cara32481
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfred Liosi Jr., Mario Cortella, Yulissa Rodriguez
Apr 08, 2014 -

New Country Lexus of Westport responded

Thank you very much for your review. We appreciate your feedback and please let us know if you need anything during your Lexus ownership. Your business is appreciated! Please remember your first TWO services are complimentary at 5 months and 10 month intervals from your date of delivery OR as soon as your maintenance light appears on your dashboard. The TWO complimentary services are valid at our Service Center at 80 Kings Highway Cut-Off in Fairfield, CT. We have over 50 brand new Lexus loaner vehicles by appointment for any service over 2 hours for your convenience and appointments can be made 24/7 at www.newcountryservice.com . In the unexpected event of an accident, dings, dents or any body repair, please note to bring your Lexus direct to our Service Center and it will be handled by our Body Shop Specialist using genuine Lexus parts. If you wish to attend our next New Owners Welcome Event, please LIKE US on Facebook at https://www.facebook.com/NewCountryLexusWestport . You will find our next event date where you can RSVP to join us for food, technology presentations and win some exciting Lexus prizes. Refer your Family, Friends and Co-Workers to Lexus of Westport at http://www.newcountrylexusofwestport.com/Referral-Program-in-CT?siteMapItemName=2533801375126172536 and enter your information to receive $200.00 for every new or used car sales referral at Lexus of Westport. If you have any technology questions, please contact one of our Lexus Technology Specialists at (203) 255-1531. They are there for you to get the most out of your Lexus ownership and to make sure you are completely satisfied with your vehicle. Thanks again and welcome to the New Country family, JR Buchbinder General Manager jrbuchbinder@newcountry.com www.LexusofWestport.com (203) 255-1531 x6912

April 03, 2014

Review I list "overall experience" as good vs great, simply because my car was delivered on the last day of month and dealership was very busy. Love my new More

by rfrbranch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Cortella
Apr 08, 2014 -

New Country Lexus of Westport responded

Thank you very much for your review. We appreciate your feedback and please let us know if you need anything during your Lexus ownership. Your business is appreciated! Please remember on any new Lexus, your first TWO services are complimentary at 5 months and 10 month intervals from your date of delivery OR as soon as your maintenance light appears on your dashboard. The TWO complimentary services are valid at our Service Center at 80 Kings Highway Cut-Off in Fairfield, CT. We have over 50 brand new Lexus loaner vehicles by appointment for any service over 2 hours for your convenience and appointments can be made 24/7 at www.newcountryservice.com . In the unexpected event of an accident, dings, dents or any body repair, please note to bring your Lexus direct to our Service Center and it will be handled by our Body Shop Specialist using genuine Lexus parts. If you wish to attend our next New Owners Welcome Event, please LIKE US on Facebook at https://www.facebook.com/NewCountryLexusWestport . You will find our next event date where you can RSVP to join us for food, technology presentations and win some exciting Lexus prizes. Refer your Family, Friends and Co-Workers to Lexus of Westport at http://www.newcountrylexusofwestport.com/Referral-Program-in-CT?siteMapItemName=2533801375126172536 and enter your information to receive $200.00 for every new or used car sales referral at Lexus of Westport. If you have any technology questions, please contact one of our Lexus Technology Specialists at (203) 255-1531. They are there for you to get the most out of your Lexus ownership and to make sure you are completely satisfied with your vehicle. Thanks again and welcome to the New Country family, JR Buchbinder General Manager jrbuchbinder@newcountry.com www.LexusofWestport.com (203) 255-1531 x6912

April 01, 2014

Our experience from the moment we walked in was excellent . We really did not intend to do anything that day! We were there to look get prices and think it over. Clearly this was not what transpired. carolyn More

by Andims11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie , Michael J. Buchbinder, Mario Cortella
Apr 08, 2014 -

New Country Lexus of Westport responded

Thank you very much for your review. We appreciate your feedback and please let us know if you need anything during your Lexus ownership. Your business is appreciated! Please remember your first TWO services are complimentary at 5 months and 10 month intervals from your date of delivery OR as soon as your maintenance light appears on your dashboard. The TWO complimentary services are valid at our Service Center at 80 Kings Highway Cut-Off in Fairfield, CT. We have over 50 brand new Lexus loaner vehicles by appointment for any service over 2 hours for your convenience and appointments can be made 24/7 at www.newcountryservice.com . In the unexpected event of an accident, dings, dents or any body repair, please note to bring your Lexus direct to our Service Center and it will be handled by our Body Shop Specialist using genuine Lexus parts. If you wish to attend our next New Owners Welcome Event, please LIKE US on Facebook at https://www.facebook.com/NewCountryLexusWestport . You will find our next event date where you can RSVP to join us for food, technology presentations and win some exciting Lexus prizes. Refer your Family, Friends and Co-Workers to Lexus of Westport at http://www.newcountrylexusofwestport.com/Referral-Program-in-CT?siteMapItemName=2533801375126172536 and enter your information to receive $200.00 for every new or used car sales referral at Lexus of Westport. If you have any technology questions, please contact one of our Lexus Technology Specialists at (203) 255-1531. They are there for you to get the most out of your Lexus ownership and to make sure you are completely satisfied with your vehicle. Thanks again and welcome to the New Country family, JR Buchbinder General Manager jrbuchbinder@newcountry.com www.LexusofWestport.com (203) 255-1531 x6912

March 31, 2014

Love my new car! Mike was great to work with!! I drove all the way from Virginia but got exactly what I wanted at a great price. I would definitely recommend Mike! More

by Samholvey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Morano
Apr 08, 2014 -

New Country Lexus of Westport responded

Thank you very much for your review. We appreciate your feedback and please let us know if you need anything during your Lexus ownership. Your business is appreciated! Thanks again and welcome to the New Country family, JR Buchbinder General Manager jrbuchbinder@newcountry.com www.LexusofWestport.com (203) 255-1531 x6912

March 30, 2014

Yulissa was excellent. Perfect example of a great sales person. Answers all your questions and does not push you into it. No one likes a pushy salesperson. I will be returning this summer or at the end wi More

by 3dmz8gmc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yulissa Rodriguez
Apr 08, 2014 -

New Country Lexus of Westport responded

Thank you very much for your review. We appreciate your feedback and please let us know if you need anything during your Lexus ownership. Your business is appreciated! Please remember your first TWO services are complimentary at 5 months and 10 month intervals from your date of delivery OR as soon as your maintenance light appears on your dashboard. The TWO complimentary services are valid at our Service Center at 80 Kings Highway Cut-Off in Fairfield, CT. We have over 50 brand new Lexus loaner vehicles by appointment for any service over 2 hours for your convenience and appointments can be made 24/7 at www.newcountryservice.com . In the unexpected event of an accident, dings, dents or any body repair, please note to bring your Lexus direct to our Service Center and it will be handled by our Body Shop Specialist using genuine Lexus parts. If you wish to attend our next New Owners Welcome Event, please LIKE US on Facebook at https://www.facebook.com/NewCountryLexusWestport . You will find our next event date where you can RSVP to join us for food, technology presentations and win some exciting Lexus prizes. Refer your Family, Friends and Co-Workers to Lexus of Westport at http://www.newcountrylexusofwestport.com/Referral-Program-in-CT?siteMapItemName=2533801375126172536 and enter your information to receive $200.00 for every new or used car sales referral at Lexus of Westport. If you have any technology questions, please contact one of our Lexus Technology Specialists at (203) 255-1531. They are there for you to get the most out of your Lexus ownership and to make sure you are completely satisfied with your vehicle. Thanks again and welcome to the New Country family, JR Buchbinder General Manager jrbuchbinder@newcountry.com www.LexusofWestport.com (203) 255-1531 x6912

March 28, 2014

Carolyna was friendly and knowledgeable. As we got closer to "our price" she brought in her supervisor and therefore showed us that she was sincere in making us happy. We worked together and it was a More

by matzah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 08, 2014 -

New Country Lexus of Westport responded

Thank you very much for your review. We appreciate your feedback and please let us know if you need anything during your Lexus ownership. Your business is appreciated! Please remember your first TWO services are complimentary at 5 months and 10 month intervals from your date of delivery OR as soon as your maintenance light appears on your dashboard. The TWO complimentary services are valid at our Service Center at 80 Kings Highway Cut-Off in Fairfield, CT. We have over 50 brand new Lexus loaner vehicles by appointment for any service over 2 hours for your convenience and appointments can be made 24/7 at www.newcountryservice.com . In the unexpected event of an accident, dings, dents or any body repair, please note to bring your Lexus direct to our Service Center and it will be handled by our Body Shop Specialist using genuine Lexus parts. If you wish to attend our next New Owners Welcome Event, please LIKE US on Facebook at https://www.facebook.com/NewCountryLexusWestport . You will find our next event date where you can RSVP to join us for food, technology presentations and win some exciting Lexus prizes. Refer your Family, Friends and Co-Workers to Lexus of Westport at http://www.newcountrylexusofwestport.com/Referral-Program-in-CT?siteMapItemName=2533801375126172536 and enter your information to receive $200.00 for every new or used car sales referral at Lexus of Westport. If you have any technology questions, please contact one of our Lexus Technology Specialists at (203) 255-1531. They are there for you to get the most out of your Lexus ownership and to make sure you are completely satisfied with your vehicle. Thanks again and welcome to the New Country family, JR Buchbinder General Manager jrbuchbinder@newcountry.com www.LexusofWestport.com (203) 255-1531 x6912

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