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New Country Lexus of Westport
Westport, CT
1,286 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,286 reviews
April 08, 2014
Don't have the 30K service done here - GM is threatening Purchased the vehicle from a family member (RX 450H 2010 with 32K miles) (April 2014). I made an appointment to have it serviced at the Lexus dealersh Purchased the vehicle from a family member (RX 450H 2010 with 32K miles) (April 2014). I made an appointment to have it serviced at the Lexus dealership in Westport CT. This is the closest dealership. A) They never told me the service department is 10 miles away down 95 in Fairfield. B) That a standard 30K service was $800 with tax .. Cough sputter ... smelling salts.... please. Luckily, I looked at what was required. Lots of inspect this and that.. an oil change, tire rotation, change the battery in the key fob (I know was done at 22K and have a spare in attached in the manual at 22k), Filters, A/C tune up, and replace the PCV valve. After kindly telling the nice man that "forgot" to tell me the service department was away from the New Car sales ... The only reason I can think of this is they don't want unhappy and shocked customers mixing with starry eyed new car buyers. I said, "You might have told me it was going to be that much on the phone so I could have brought a different check book". I'm looking at what is required said, "hold on".. I want to call the place that services our other cars in my home town. I spoke quickly with the owner to find out that if they tried hard they could get the service over $300. I asked for my keys to be returned. I wasted a morning but saved myself probably $600! Find a good Toyota or foriegn car repair shop!! The service consultant was beyond nice, accomodating and did what he was suppose to do. However, this is highway robbery!!! I just received a threatening email from the General Manager over my review saying that my warranty wouldn't be honored because I took it elsewhere. I quote, "This will play a factor if you are only concerned with the lowest price service. We have a quality standard to abide by which sets us apart from an independent repair shop. Please keep in mind when having a non authorized Lexus dealer repair your car, you may run into a lack of warranty coverage if they diagnose the car wrong and cause further damage. Your owners manual will state the same 30,000 mile service suggested maintenance straight from Lexus." We all know this isn't true. I am taking it to the same place that has serviced our cars (our other two are an Audi and a Porsche) for 7 years. They are a highly respected servicer in our community and their techicans are trained. I didn't go to the lowest priced place. I drove straight to a place I know and trust. Don't be bullied by JR Buchbinder General Manager!!! I have also down graded my review on friendliness as a result. More
by fionab
April 07, 2014
Hassle free purchase with Rish at a great price through the dealer's participation in the USAA Buying Service which I used to find a dealer and get the price quote for the vehicle I wanted. the dealer's participation in the USAA Buying Service which I used to find a dealer and get the price quote for the vehicle I wanted. More
by Philmckee
Employees Worked With
Michael Mordoff, Rish Pahlad, Ricky Garcia
April 06, 2014
Michael was not your typical salesperson with the xx sales pitch. For whatever reason he was trusting as I came in with a non chalant attitude. He seems very honest and sincere. Meeting Mario the fina sales pitch. For whatever reason he was trusting as I came in with a non chalant attitude. He seems very honest and sincere. Meeting Mario the financial guy was icing on the cake. He was thorough and went over my credit report which I have never experience before. Although i had to wait a little it was worth meeting him. I felt blessed to have meet him and pray that I made the right decision in purchasing this car. However, I believe they were honest and i feel comfortable that if i have any problems in the future they will be there to assist me. i have recommend a friend to them and I hope she has the same experience. More
by dcboykin
Employees Worked With
Mario Cortella, Mike Morano
April 03, 2014
Comment Honestly the employees I worked with are incredibly knowledgable, genuine, & really worked with me to make my purchase happen! All the employees are e Honestly the employees I worked with are incredibly knowledgable, genuine, & really worked with me to make my purchase happen! All the employees are extremely friendly & make it feel your part of the family! More
by Cara32481
Employees Worked With
Alfred Liosi Jr., Mario Cortella, Yulissa Rodriguez
April 03, 2014
Review I list "overall experience" as good vs great, simply because my car was delivered on the last day of month and dealership was very busy. Love my new I list "overall experience" as good vs great, simply because my car was delivered on the last day of month and dealership was very busy. Love my new car so far though! More
by rfrbranch
Employees Worked With
Mario Cortella
April 01, 2014
Our experience from the moment we walked in was excellent . We really did not intend to do anything that day! We were there to look get prices and think it over. Clearly this was not what transpired. carolyn . We really did not intend to do anything that day! We were there to look get prices and think it over. Clearly this was not what transpired. carolyn who had contacted us about 3 weeks before our return March 18th from a 3week holiday firmed us our 2 leases were due May 21. To be honest we thought we had another year. This first call set the tone for our entire experience. She was professional, warm and told us she would be in touch after we returned. We surprised her that Saturday afternoon as we had decided to do a little car shopping. First of all she is a winner! She is enthusiastic, knowledgable and if not sure quick to seek help. She put our deals together along with Mike your general manager. We left with 2 new Lexus's to be picked up a few days later. What can I say, as this is our third round of these cars. This time you have a super group on the floor. We love the car, but a car is a car, Lexus has made this dealership into an easy enjoyable and welcoming experience. Thank you to all! Now if I can only figure out the navigation. Ps your new trainee Stephanie is bright, fast and easy to work with. Andrea Marx and James Simon More
by Andims11
Employees Worked With
Stephanie , Michael J. Buchbinder, Mario Cortella
March 31, 2014
Love my new car! Mike was great to work with!! I drove all the way from Virginia but got exactly what I wanted at a great price. I would definitely recommend Mike! Mike was great to work with!! I drove all the way from Virginia but got exactly what I wanted at a great price. I would definitely recommend Mike! More
by Samholvey
Employees Worked With
Mike Morano
March 30, 2014
Yulissa was excellent. Perfect example of a great sales person. Answers all your questions and does not push you into it. No one likes a pushy salesperson. I will be returning this summer or at the end wi person. Answers all your questions and does not push you into it. No one likes a pushy salesperson. I will be returning this summer or at the end with Yulissa again for an SUV. I look forward to doing business with her and the dealership. Also I apologize for forgetting his name but the employee who goes over on how to use the technology in the car was excellent. The manager J.R. came out of his way and introduced him self to me which was very nice. I would also like to add that the difference between infiniti and lexus blew me away. Lexus has a much more professionalism about the experience of getting vehicle. Very impressed thank you. More
by 3dmz8gmc
Employees Worked With
Yulissa Rodriguez
March 28, 2014
Carolyna was friendly and knowledgeable. As we got closer to "our price" she brought in her supervisor and therefore showed us that she was sincere in making us happy. We worked together and it was a closer to "our price" she brought in her supervisor and therefore showed us that she was sincere in making us happy. We worked together and it was a job well done. Scott, her technical support person, was extremely helpful and made us feel very comfortable with the important features of the car. More
by matzah
March 27, 2014
Horrible customer service Michael and J.R. were extremely rude and provided horrible customer service. I have been driving and dealing with Mercedes of Fairfield vehicles for Michael and J.R. were extremely rude and provided horrible customer service. I have been driving and dealing with Mercedes of Fairfield vehicles for years and always have had the most pleasurable experience. Unfortunately I cannot say the same for Lexus of Westport More
by Vito1111
