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New Country Lexus of Westport
Westport, CT
1,255 Reviews
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August 23, 2013
I am very familiar with New Country Lexus of Westport and the former owner of the dealership (Crabtree) since 2004 when I leased my first Lexus RX 330. I have subsequently leased 2008, 2010 and now 2013 RX the former owner of the dealership (Crabtree) since 2004 when I leased my first Lexus RX 330. I have subsequently leased 2008, 2010 and now 2013 RX 350. This is my fourth car leased from this dealership. My wife Kathy is the primary driver. Her brand loyalty is unwavering. She loves the RX. John Blank first called me in May - for a lease that was due to expire in December. As the timing was not right for me, he maintained contact at prudent but not pesty intervals until my wife and chose to visit him on August 8. As there were still four months before we had to make a decision on the 2010 RX 350, it was out intention to simply meet Mr. Blank and discuss options; but not to purchase or lease a new car that day. To make a long story short, over the course of the ensuing two hours Mr. Blank had leased us the 2013 RX 350. I had made it clear to Mr. Blank that we were NOT going to make a decision on that August 8th visit; nevertheless, we did! This is testament to Mr. Blank's professionalism and business style. The follow-up with Lisa Fabro was just as professional. She did an excellent job of explaining the several options available to us, which as four-time Lexus owners we were familiar with anyway. Both Mr. Blank and Ms. Fabro were pursuasive enough to successfully "close their deals" but not pushy or pedantic. The experience was comfortable. In summary, the entire staff at NCLoW is professional anc courteous. The dealership environment is welcoming. More
by kathyrx350
Employees Worked With
Lisa Fabro, J.R. Buchbinder
Helpful August 21, 2013
I been in search of a pre-owned Lexus GX460. I visited may Lexus dealers in my search. Most good, some not. I found my truck at Lexus of Westport. The my salesman Rish was terrific. He was professional an may Lexus dealers in my search. Most good, some not. I found my truck at Lexus of Westport. The my salesman Rish was terrific. He was professional and very helpful. His managers (Nick and J.R.) were also great and help closed the deal at a number that worked for all parties. More
by Musano212
Employees Worked With
J.R. Buchbinder, Nick Belli, Rish Pahlad, Ricky Garcia
August 21, 2013
We weren't even ready to shop for a new car, yet, but we got a letter letting us know that New Country was interested in buying our 2004 Lexus RX 330 so we decided to call, schedule an appointment and se we got a letter letting us know that New Country was interested in buying our 2004 Lexus RX 330 so we decided to call, schedule an appointment and see what the dealership could do for us. When we went in we met Mario who listened to what we wanted to do and what we were looking for. Mario took my wife and I for a test drive in the latest Lexus IS and RX, he really spent a good bit of time with us, showing us the latest features. After a little negotiation, Mario came up with a number that we could all agree upon so we gave a deposit and started our financing discussions. The next day, when we were really only expecting to come see the actual color of the model we were buying, Ricky and Mario were preparing for to take delivery that night. Ricky did an outstanding job getting us financing that beat all the other rates we could find and Mario, Stephanie, and I were getting all of the other pieces needed to take delivery. In my opinion, Mario and Ricky did an amazing job for us to be able to take delivery only 1 day after we first test drove the vehicle. The final closing and delivery vehicle was very smooth thanks to Mario and Ricky. We would definitely be willing to deal with them again for our next purchase!! More
by jwderrjr
Employees Worked With
Ricky Garcia, Mario Cortella
August 20, 2013
Mario, my salesperson, was very personable and interested in what I was looking for in a new car. He was very knowledgeable about his Lexus products and what they offered the consumer. I was impressed at hi in what I was looking for in a new car. He was very knowledgeable about his Lexus products and what they offered the consumer. I was impressed at his patience in explaining and describing features, and maintained his composure as I asked him to repeat certain features. I never felt pressured, as is often the case at some dealerships. I also noticed a certain laid-back atmosphere surrounding New Country. There was none of that frantic, rush around, loud voices and general turmoil that I've encountered at other dealerships. I had the feeling that Mario is quite willing to help me digest all those features of my new RX, even if I have to return to him for further explanations. He even offered to come to my garage to help set up my opener if I should have trouble doing it myself. He exhibited a very professional appearance and mannerisms that produced confidence in his knowledge of the products he was selling. I would refer others to him with complete confidence. More
by HarveyTuckman
Employees Worked With
Mario Cortella
August 17, 2013
Mario Cortella and Ricky Garcia were very accommodating and helpful. The service provided was highly professional and exceptional. Mario definitely knows his vehicles and was able to answer all of our q and helpful. The service provided was highly professional and exceptional. Mario definitely knows his vehicles and was able to answer all of our questions on point. Due to a very tight schedule between work and kids, delivered the car directly to our house and picked up the old car. He went through all the details of the new 2013 RX, switched out the plates, worked with our insurance agent, and continuously followed up even offering to come out to our house again to drop off forgotten items in our old Lexus lease and set up our garage door opener and walk us through any additional questions. I would definitely recommend Lexus of Westport as well as Mario and Ricky. Mario definitely reassured me that I can always reach out to him for any questions whatsoever. I also met briefly with the Technology specialist Jay Stokois when I came in to sign paperwork. He was also very informative. We had an RX 2010 Lease and upgraded to the RX2013 lease. there are definately some great enhancements in the new vehicle and happy with the decision we made to stay in a Lexus. More
by szakibasta
Employees Worked With
Ricky Garcia, Mario Cortella
August 16, 2013
I found this CPO Lexus LS 460 on ebay and it directed me to Lexus of Westport. Rish Pahlad was extremely professional and knowledgeable. I'm extremely pleased with my purchase and my experience with Lexus o to Lexus of Westport. Rish Pahlad was extremely professional and knowledgeable. I'm extremely pleased with my purchase and my experience with Lexus of Westport. I expect to be a client for a long time. It was a refreshing experience in automobile purchasing and I highly recommend their product and sales team to any car enthusiast. This LS460 is the nicest car I've ever owned. Thanks again, Tom More
by tcorona269
Employees Worked With
Rish Pahlad
August 10, 2013
Very expedient transaction, especially since 2 trades were involved. Details, demos, & explanations were Also expertly handled. A positive purchasing experience. I'll be back! Mario & Rich did a great j were involved. Details, demos, & explanations were Also expertly handled. A positive purchasing experience. I'll be back! Mario & Rich did a great job. More
by Kittyjallen
Employees Worked With
Mario Cortella
August 10, 2013
We enjoyed working with Gary Stevenson, was very courteous and extremely helpful. Would recommend him and the dealership to all and everyone looking for a new Lexus. Thank you Gary and New Country L courteous and extremely helpful. Would recommend him and the dealership to all and everyone looking for a new Lexus. Thank you Gary and New Country Lexus! More
by homelongo25
