New Country Lexus of Westport

I had the privilege to have Kwesi Osafo to be my Sales Representative when I visited the dealership to transact business. A true professional he was. He was extremely patient. I was rather impressed with Representative when I visited the dealership to transact business. A true professional he was. He was extremely patient. I was rather impressed with the quality time he spent ensuring that I understood the nature of what I was requesting. Kwesi understood the mechanism of my expectations and he delivered. My situation was a very delicate one and this gentleman went over and beyond to assist me with my dilemma . He made sure I got value for my money. I gave him a very difficult time during the process. He had a sticktoitiveness about him that made me confident we could get what I was asking for done. In the end, he made it happened for me and I walked away a very happy customer and was rather pleased with my Used Rx 350 SUV, and with the quality service I received. The Mangaer was also very accommodating. If anyone should ask me if I’d recommend New Country Side Lexus of Westport in Fairfield Connecticut, the answer would be a resounding yes. May they keep up the great service they have been rendering to individuals that walk in for their services. Jofar More

Excellent Customer service, very honest and friendly salesman. No push for purchase at all, definitely come back for another car in the near future. Thanks salesman. No push for purchase at all, definitely come back for another car in the near future. Thanks More

Automobile shoppers have so many options. Connecting with a good dealership and salesperson is key. Our salesperson, Stephen Robles, worked with us diligently and without undue pressure. In the end we with a good dealership and salesperson is key. Our salesperson, Stephen Robles, worked with us diligently and without undue pressure. In the end we leased a great car at a price we could afford. I will heartedly recommend New Country Lexus of Westport to others based on our excellent experience. More

This is the 4th of 6 Lexus(S) we have purchased from New Country (Westport) Lexus. The fact that there are 3 dealerships closer to where we reside speaks to the levels of confidence and satisfaction we hold Country (Westport) Lexus. The fact that there are 3 dealerships closer to where we reside speaks to the levels of confidence and satisfaction we hold for this dealer. I wish to acknowledge the two sales representatives we worked with. Paolo Beauplan and Dondre Clarke both demonstrated a high degree of professionalism and knowledge of the vehicles we expressed interest in and facilitated a smooth sales experience. If asked, I would feel very comfortable recommending both gentlemen. More

I had an extremely peasant experience both outside and inside the dealership. Dondre made the process quick and easy, he helped me every step of the way inside the dealership. Dondre made the process quick and easy, he helped me every step of the way More

We had an incredible experience at New Country Lexus of Westport. Everyone on the team that helped secure our car was reliable, responsive, dependable and professional! After 25 years with another brand Westport. Everyone on the team that helped secure our car was reliable, responsive, dependable and professional! After 25 years with another brand, we are happy we made the switch. More

Great upgrade service. Clear communications. On time delivery and explanation of features. Service is nearby, I can make appointment, is always done well with good explanation. Nice waiting room delivery and explanation of features. Service is nearby, I can make appointment, is always done well with good explanation. Nice waiting room More

I was very disappointed by the service at this dealership. It took them five weeks to process my purchase because they continuously made mistakes with paperwork, did not respond to my emails and p dealership. It took them five weeks to process my purchase because they continuously made mistakes with paperwork, did not respond to my emails and phone calls, even made me wait three hours past an appointment time. I am not typically the kind of person who leaves a review but the customer service here was awful. While the salesman was always pleasant, his associates were not and I was even scolded for making a down-payment. After a few weeks I contacted a manager to explain the situation in hopes of expediting the process and he never responded to any phone calls I made and when I sent an email it was disregarded as well. I would not recommend this dealership to anyone. Maybe if I wasn't purchasing a used car through them and buying a new vehicle they would be better, but there are no excuses for the poor quality of service here. That being said, they never wavered on the price of the car and the vehicle was in excellent condition when I came to pick it up. I just wish the rest of the process had been as good. More

This is regarding the used car shop. I emailed three times through the website and never got a response. I called on the third day and was told I’d get a call back. It took over 24 hours to get a call a times through the website and never got a response. I called on the third day and was told I’d get a call back. It took over 24 hours to get a call and by that time I was headed out of town and couldn’t make my appointment. I left a message for my salesman but never got a return call. I then sent another email and a text through the website and never received a response. Now then car I wanted was sold. More

Certified Lexus Had a great experience here. The salesman, Kwesi, provided me with a facetime virtual tour of the car I was interested in. This was very helpful consi Had a great experience here. The salesman, Kwesi, provided me with a facetime virtual tour of the car I was interested in. This was very helpful considering I live 2 hours away. When I arrived to test drive, everything was ready for me and Kwesi came on his day off to help me. More