New Country Lexus of Westport

car buying experience From start to finish this was a perfect car buying experience. I never felt pressured and was efficiently directed to 3 Lexus models of varying price From start to finish this was a perfect car buying experience. I never felt pressured and was efficiently directed to 3 Lexus models of varying price and mileage and age; and was encouraged to drive all three. By the time I'd completed the purchase from Anthony Otero, I felt like we were family members! They have a new customer for life! More

Complete Lack of Integrity By far one of the worst experiences from a Lexus dealer. My original contact with this dealer came with a lot of bad information. Originally I was to By far one of the worst experiences from a Lexus dealer. My original contact with this dealer came with a lot of bad information. Originally I was told I was looking at a L Certified. I emailed them to verify the information I was getting was accurate. They assured it was. Next I inquired on some part pricing. I was given that. As I moved forward in the process I was then given some conflicting warranty information. After speaking with 3 people and all giving me different information I decide to reach out to the GM of the dealership. Explaining my experience thus far he agrees to offer a concession on any add on parts and an extended warranty If I opt for them. Great I stay in the game only to have there business manager offer me pricing that was more than the original pricing quoted. Rather than come from a place of integrity and view the email from his salesperson, he goes onto to make some xx explanation and assures me these prices are cost plus minimum. Him and his GM are losing on one of the items. Thats a crock as the part retail is under $100 and labor comes in at $200. Your charging me $695. As I am a Lexus owner and have shopped around I am aware of pricing and knew there was no additional discounting. Explaining to the business manager Joe he has not presented any concession and has actually raised the price on one of the parts he states he would get back to me with a package deal. Later that day he sends me this package and the pricing is the same but the kicker in this package, The warranty terms have been diminished but are still at the same price. The $h!T show continues. Upon calling him out and trying to level set my expectations and how I wanted to proceed in a more transparent and honest manner. He states he will send over everything and break it down and stick to what we discussed and negotiated prior. I also ask for the pricing, terms etc. broken down and included with the option items we discussed. Once again we cannot stick to a commitment and come through as discussed. He now sends over a revision without listening to my requests of me paying for the warranty out of pocket and he includes a GAP insurance!!He also gives me an insane APR he stated Lexus financial had given him. I knew right away this was xx. One I got a rate at another Lexus dealer. Two I had already spoken to LFS who gave me a number. I again push back and he continues to sell me more xx. I might be able to get a 1/2 point decrease.... I say nothing as I want to see how much more xx one could spew. I end it letting him know I know he has more room to kick it down a few basis point. additionally why would you continue to build a ticket? You have failed to maintain any integrity or listen to me as a consumer. You have lied about part pricing, and still continue to be a sly salesperson when I was clear I lack tolerance for xx. I call him out on this. He goes onto say he wouldn't do any out of pocket if it was him. I should save my money so on & so on. I explain I am not him I was specific in my request. Why could we not stick to what we discussed? Again he goes on with the typical sales xx ignoring my wishes as a client and only interested in selling the farm. At this point I want nothing to do with JOE and ask to speak with the GM. Knowing thus far the promise the GM made has not been delivered upon.. I am told he is on vacation. I stay in it only for the salesperson Anthony. Even with his initial hiccup in the beginning. he went out of his way to come in on his day off to try to make right on the wrongs the prior salesperson made, as well his miscommunication in the beginning. Joe however lacked integrity throughout. In closing be cautious in your dealings with this guy and dealer. More

Superb customer service The whole experience here was fantastic. Chris Kelley is a super honest person, always open and ready to work with your knowledge and budget. Jare The whole experience here was fantastic. Chris Kelley is a super honest person, always open and ready to work with your knowledge and budget. Jared is also a great person, he went over the paperwork step by step and I never felt any rush from him. This is the first time I have a truly 100% exceptional car buying experience in my entire life. I will definitely recommend this place (and it's people) if you are considering a Lexus. More

Great experience It was a pleasure to work with Kwesi on the purchase of my RX 350. He was highly professional, knowledgeable, and friendly. He patiently answered ever It was a pleasure to work with Kwesi on the purchase of my RX 350. He was highly professional, knowledgeable, and friendly. He patiently answered every one of my many questions. All around, a great experience. More

Easy, pleasant, personable and all those other good words. David was easy and straight forward to work with. He walked us through the car we were interested in explained all the features to my fiancé who was n David was easy and straight forward to work with. He walked us through the car we were interested in explained all the features to my fiancé who was new to the car and answered all her questions very knowledgeably. On my end he was able to work with me on the numbers to come to an agreement for the ranges we wanted to be in. There were no strong arm tactics just simple straight forward math. I would highly reconmend coming to here to David we spoke to three other dealerships and this one stands out of the bunch and the best balance between service and honesty. More

Highly Recommend Michal Moczulski My wife and I have been looking for a new car over the last few months and have had to deal with various dealerships and various salespeople. The expe My wife and I have been looking for a new car over the last few months and have had to deal with various dealerships and various salespeople. The experience with the OTHER dealerships / salespeople has been horrible to say the least. They constantly harass you, they dont work for you or with you, and they are focused solely on their own bottom line. At no point were any of these people / dealerships ones that we wanted to do business with. That all changed when we met Michal Moczulski. Michal was professional, honest, well spoken, sharp and incredibly easy to deal with. Michal knew that we had a problem (needing a new car) and did everything he could to simplify our experience, work within our parameters and get us into a new car that same day. He worked with us on the trade in, was incredibly transparent, honest and hard working. Each problem when encountered in the buying experience, Michal had a solution and an answer for us to get around it and into a new car. He was fair. It was a refreshing experience dealing with someone who wasn't sleazy, and was more concerned about getting us into a new car, and less about screwing us over to increase his commission. I have bought 4 cars in my life, and Michal was hands down the best sales consultant I have dealt with. More

Great service New Country Lexus is the best dealer I have ever experienced. Service (Cristian) Advisor is a pleasure to work with. Furthermore our current Lexus a New Country Lexus is the best dealer I have ever experienced. Service (Cristian) Advisor is a pleasure to work with. Furthermore our current Lexus and our previous Lexus has been serviced at this dealer every five thousand miles since new. No others have ever touched our cars, even when tires are needed. The cars run like new, I am convinced that it is in no small part due to the service department. More

Customer Service Gold Standard The experience at New Country Lexus of Westport was the best ever. I have purchased/leased 8 vehicles in the past 15 years. Going to a dealership is n The experience at New Country Lexus of Westport was the best ever. I have purchased/leased 8 vehicles in the past 15 years. Going to a dealership is not something I am ever eager to do based on the slimy games played by salespeople. But the New Country Lexus of Westport team was far better than any other experience. They understood my wife and I from the onset. They did not try to oversell or manipulate us. Michael is the General Manager and he's the reason this entire establishment is functioning at such an exemplary level. He sets the tone and the team follows and just mindblowing awesome experience. No doubt they are the only option for your Lexus purchase. More

Buying my first Lexus I found this dealership online and visited to look at their vehicles. My experience was great, the prices were as seen online, no hidden fees. My sale I found this dealership online and visited to look at their vehicles. My experience was great, the prices were as seen online, no hidden fees. My sales person Kwesi Osafo was excellent. He was very helpful during the process and I would not hesitate to recommend him and this dealership to anyone who is thinking of purchasing a Lexus. More

Pleasant Experience! This was the best experience I've had in buying a car. Mike made it a very easy and pleasant experience, particularly after having a bad experience at This was the best experience I've had in buying a car. Mike made it a very easy and pleasant experience, particularly after having a bad experience at another dealership just days prior. I would absolutely recommend New Country & particularly Mike, to any of my friends looking to buy. More